Southern Empress Cruises

Southern Empress Cruises, Willis: Address, Phone Number, Southern Empress Cruises Reviews: 3/5

Southern Empress Cruises
3
About
1900's replica 3 story paddle wheel cruise ship on Lake Conroe. Dining, dancing and romancing of a bygone era!
Willis, Texas
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Southern Empress Cruises
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.0
93 reviews
Excellent
20
Very good
21
Average
15
Poor
14
Terrible
23

Teresa M
1 contribution
May 2022
A very relaxing experience on Mother's Day. Staff were great especially Barbara! She made sure that our food were gluten free. We had a great time!! Looking forward of bringing my out of town relatives when they visit. Thank you
Written May 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anita G
2 contributions
Oct 2021 • Family
Ship is very run down and I’m desperate need of repair and upgrades. Floor boards bad, all carpet needs to be removed, literally all areas of the boat were run down. Food was marginal. Dinner was served right at sunset - best time to be outside on deck was spent downstairs eating dinner. Very disappointed and not worth $75 per person. Too bad as this is a neat idea on a lovely lake but apparently no one takes pride in the boat anymore. Won’t be back and can’t recommend it. So sad to see it so run down. We did this cruise about 11 years ago and loved it, too bad they didn’t keep it updated.
Written October 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DonnaDonna W
Branson, MO27 contributions
Aug 2021
The boat is in desperate need of upgrades. Food looked catered and not fresh. Music....an individual with music tracks and sang songs while he sat behind the table. Did not really engage crowd.
Written August 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Love2GoVacations
Gary, IN2 contributions
Jul 2021
The experience was great. Friendly staff. The only problem was with the boat. It is in desperate need of repair.
Written July 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CASSIDY L
1 contribution
Feb 2021
We had 4 tickets for the Valentines day dinner cruise. As many in the Conroe area know we were hit with a horrible winter storm that day. The storm that shut down all travel in our area and left many without power for many days. We received a voicemail from the manager that stated they did not have the dinner cruise due to the weather on February 14, 2021. We asked for a refund because due to our work schedules we can only attend a cruise on Sundays and all they had to offer was Saturday cruises. We never received a refund and disputed the credit charge with our bank. We just received a reply from the southern empress and they now claim the event was NOT canceled but the boat remained docked. We did not pay $458.33 to eat dinner sitting at a dock, we paid for a dinner CRUISE. I fully intend on letting everyone aware of their horrible customer service.
Written June 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jerri F
2 contributions
May 2021
Don't waste your time or money. My husband and I took the Murder Mystery cruise this past Saturday. VERY disappointed. The boat is run down and in disrepair. You would think with the price of the cruise they could afford to at least make sure the cobwebs were gone. Will not recommend or be repeat customer for this boat.
Written June 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cindy H
Houston, TX1 contribution
May 2021 • Couples
The night was a success. It was a gift to my mom for Mother's day from my sister and I. We had such a wonderful time. The music, the people, the drinks, the dinner was fabulous. We danced the night away with some great music. One memorable night that we will never forget thanks to staff on The Southern Empress.
Written May 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CW
Steamboat Springs, CO5 contributions
Apr 2021 • Friends
We scheduled a dinner cruise for my Moms birthday and we were so disappointed. The boat is in poor condition and in need of some cleaning and updates. For the price of $280 I would have thought the food would be better. The chicken was so tough we couldn't cut it with our butter knife. The rice was overcooked and the rolls were cheap store bought rolls. Also, we thought the price would include a drink with our meal however alcohol drinks were separate which added to the cost. The worst part of ithe cruise was that the power kept going out causing a lady to fall up the stairs and hurt herself which caused us to be on edge not wanting our elderly Mom walking around. It probably went out 10 times during our cruise. We were not offered any kind of discount or refund for the trouble. I would not recommend this cruise. A total waste of money.
Written April 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Richard H
Houston, TX1 contribution
Oct 2020
What a delightful experience! Personal attention and hospitality from a great staff. Good pricing. Delicious meal in hearty portions. Drinks with a healthy pour at reasonable prices. Felt very safe given the COVID-19 safety precautions. Ambiance galore! Have already recommended it to friends and are making plans to come back. Overall, a unique and fun experience in every way.
Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

vblake42
Spring20 contributions
Oct 2020
I had read reviews and was prepared. The ship does need a major overhaul and I hadn't thought about all the stairs for my friend. It was difficult to be outside with the bugs that were flying around but we found a dark place away from the lights and avoided them. The owners were very nice and took good care of us. The food was good and plenty of it. We had chicken with mashed potatoes and corn and bread pudding dessert. The parking area wasn't large but many people had taken a taxi and avoided any hassle. It was a very nice evening and I hope the new owners will keep this lovely ship afloat!
Written October 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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