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Tour67611679500 wrote a review Sep 2020
San Antonio, Texas1 contribution
We have tried to go twice. Never made it inside either time. The first time we went by they were listed as open online, but did not answer their phone so we did not go. Just figured COVID had made them modify their hours, but when we went by the other time we didn't get in, their hours sign on the door still said they should have been open when I called the first time. The second time we tried was yesterday. We spent about 45 min driving over and arrived 20 min before they were supposed to close. I generally hate showing up so last minute, but the construction on Pat Booker cost use about 10 min. Walked up and looked at the hours: STILL OPEN! Nope. The lights were on, but the door was locked. We waited around a few min to see if anyone came out from the back or even over from the bar next door, but nope. Called them about 5 min ago and actually got someone. I now know why they don't seem to have any inclination to stick to the hours they chose. They don't care about their customers. I asked the guy that answered what their hours are. He gave me the same ones I saw on the door. I asked if those hours are pretty reliable. HE said "absolutely". I related our arrival to a closed shop 20 min early, and got an entirely unconcerned/unapologetic "That's a little odd." with no further statement. I said "Thanks," and goodbye. As a small business owner myself, I understand that things happen. I get that maybe you have to modify hours. that is why I gave him the opportunity to offer an explanation. There are too many GOOD dives shops for me to bother with this one.
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Date of experience: September 2020
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Marshenator wrote a review Apr 2019
Converse, Texas40 contributions7 helpful votes
This is the email I sent to them. It’s Saturday April 20 11:55. I just left the store on Pat Booker in an attempt to donate a BC vest, octopus and fins for wounded warriors. I walk in and there is a lady purchasing goggles and 2 gentleman behind the counter. After waiting 3 minutes in an attempt to do something nice instead of selling and making money, I realized how unwelcomed I felt. No “good morning” no attempt at “we will be right with you” and those simple customer service qualities really change a persons experience or lack there of. I called the store as I left to just give the young man food for thought on my experience and he said “okay” and ended the call. Perhaps the store needs to ask for donations to send the employees to a basic customer service course. I’ll also let the wounded warrior program know of this experience as myself am active duty and have friends in wounded warrior, it hurts my heart that any wounded warrior would have to interact with your staff. -I can’t see myself supporting this business, there are other options and places to donate.
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Date of experience: April 2019
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Carolina476 wrote a review Mar 2017
Universal City, Texas15 contributions3 helpful votes
I don't dive but my husband does and also my son.they both obtained their diving certification at duggan .you can always find anything to do with diving and book trips to go diffent places at Duggan dive shop.
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Date of experience: January 2017
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Response from oldmanandsea, Owner at Duggan Diving
Responded Dec 29, 2018
Thank you for your kind words and we are always willing to help
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Ashlie G wrote a review Mar 2015
98 contributions26 helpful votes
I came here looking for a new wet suit and they were more then helpful! Allowed me to try one numerous suits to see what i liked.Its a small shop but they are all friendly and will meet ur needs!
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Response from oldmanandsea, Owner at Duggan Diving
Responded Dec 29, 2018
We are still friendly but now in much larger shop on Pat Booker Road
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viperdiver wrote a review Mar 2015
New Braunfels, Texas43 contributions20 helpful votes
Full service shop; air fills from air to trimix. Scubapro dealer. Very experienced staff. Prices are decent and sales are frequent. Offers various levels of training.
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Date of experience: February 2015
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Response from oldmanandsea, Owner at Duggan Diving
Responded Dec 29, 2018
WE are constantly growing and appreciate any recommendations to improve our service
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