Time of year
Lulu1227 wrote a review Mar 2018
Hutto, Texas5 contributions
Great mani/pedis! All the staff very friendly. So many services offered and good selection of products.
Date of experience: February 2018
April512 wrote a review Dec 2017
Cedar Park, Texas215 contributions58 helpful votes
I received a pedicure as a gift from a student and was a bit anxious to come. I had a “not so good” experience at their previous location on 620. I arrived 5 minutes prior to my scheduled appointment time and 20 minutes later, I was led to my chair to wait for another 30 minutes. Yikes! The actual pedicure was enjoyable. The lady working on my feet was quiet and tended to her work, without conversation. (Which was fine, cause I enjoy the quiet sounds when at a spa.) The architecture of the Victorian home was interesting and was fascinating to look at. It was a very neat facility.…
Date of experience: December 2017
Response from Mara B, Manager at Halina European Day Spa
Responded Jan 23, 2018
April, Thank you so much for visiting us. I'm so sorry about your unfortunate experience. We appreciate your feedback, and hope you do give us the chance to make it right! I do hope you don't judge our spa by this one experience. We would love to have you come back and give us another chance to show you that customer service is our number 1 priority.Thank you very much for taking the time to leave a thorough review. We welcome all feedback as hearing from our customers is the best way we can improve our business. Feel free to reach out to us at your earliest convenience.
jodi_123 wrote a review Sep 2017
Austin, TX2,645 contributions155 helpful votes
I was so looking forward to having a facial at Halina Day Spa. I was having a great day until I went in for my facial. Then they told me I scheduled it for the following weekend. I did not, we already had long standing plans for the following weekend. So, after blaming me I left in tears, On my birthday. The response from the spa after ruining my day just gets worse. Not only did they start by blaming me, then they called and offered to "make it right" by giving me $20 off on a same day massage. Sounds great, right? Not so much, as a new customer you can find $20 off all over the web for this spa. There massages are very expensive. And then they tell me that it is a Rare Occurrence to screw up an appointment, well, my birthday only comes once a year, so it's pretty rare too. Complete fail on this spa. There are so many better places to go where they will actually provide a great spa experience. Avoid this strip mall so called spa with really bad customer service unless you want your special day ruined too! And double check, triple check, quadruple check any reservations so you don't get blames when they screw it up.…
Date of experience: September 2017
Madison8582 wrote a review Jun 2017
New Mexico296 contributions65 helpful votes
Relaxed and comfortable atmosphere. Clean. Very friendly and personable staff. Very knowledgeable. Not rushed, many products to choose from. Really neat architecture. Had a mani pedi and was very pleased. Do charge extra for some things but let you know in advance
Date of experience: June 2017
anthonyrobertknapp wrote a review Apr 2017
Austin, Texas21 contributions5 helpful votes
The staff has always been friendly and courteous. Very knowledgeable, asked all the right questions.
Date of experience: January 2017