Sanctuary Day Spas
Sanctuary Day Spas
4.5
9:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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About
Recently renovated with a sophisticated European decor, the Sanctuary Day Spa in Vaughan is the city's premier day spa, an urban retreat of the highest standard with a full range of spa services. Conveniently located on Rutherford Rd. Close to Vaughan Mills Shopping Mall and Paramount Canada's Wonderland.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
586 reviews
Excellent
419
Very good
79
Average
34
Poor
31
Terrible
23

chie905
1 contribution
Before the pandemic, me and my husband always go for a couple's massage. And never have we experienced anything bad with their spa. Now that we are in the pandemic, they only allow 1 client per room for the safety of all. So me and my husband went on separate rooms. Highly recommended spa - very clean. If I am not mistaken, we are a client for 4 years already
Written October 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We would like to thank you for your years of loyalty and trust. The safety of our guests, staff and community are always our top priority. Thank you for taking the time to leave a review and we look forward to seeing you again soon!
Written May 21, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JenniferChristine120
1 contribution
I have to say staff are so incredibly friendly and the environment is welcoming. I hadn't had a massage in months and felt during a time like this it was so needed. The massage therapist was superb and the overall experience so great I've already booked my next appointment and plan to make appointments monthly as a treat for myself.
Written January 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for leaving such a great review! We are so glad to hear your experience was good and always happy to have you in again.
Written May 21, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Toni R
1 contribution
Solo
I’m a regular customer at Sanctuary in Vaughan and I thoroughly enjoy getting my massages with RMT Victoria. She is excellent. I booked a massage recently and it was excellent but the experience was not. This has nothing to do with my masseuse. A gentleman next door talked very loudly for 40 minutes. I can hear his entire conversation while trying to relax and enjoy my massage. It was like scratching on a black board. I heard a knock on a door so the receptionist must have advised him. The talking continued until a second knock ensued. Possibly some signage may be helpful in identifying the quiet zone which is done at numerous spas or the masseuse completing his massage can address it. I finished my massage and spoke to the receptionist who was apologetic. She advised this gentlemen twice and it did quiet down eventually. I’m hoping it will be addressed with this client for future massages to avoid other clients not experiencing the wonderful massages they deserve. I want to once again stress that my massage was excellent as per usual but it’s a full package with ambiance as well. I will continue to book Santuary spa and just hope I don’t encounter this again. I rated it a 5 because the issue was somewhat beyond the control of the spa but putting in some measures would be helpful.
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for taking the time to let us know about your experience. We appreciate your feedback, and apologize that your service fell short of your expectations. We thank you for your continued business, and please don't hesitate to reach out to us at: vaughan@sanctuarydayspas.com
Written October 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Elissa S
Thornhill, Canada20 contributions
Solo
I have been going here for years for various services but I haven’t been back since the pandemic, and I was very disappointed. None of the staff are wearing masks, which is very different than other spas I have gone to recently. The receptionists used to walk you to the waiting area and offer you a beverage but that no longer happened. I was kept waiting for my appointment. I had a pedicure and in spite of me explaining something specific I wanted the esthetician did not do as I asked - as a result my toenail cracked and chipped within a few days. This place has gone downhill.
Written July 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Elissa, I appreciate your feedback. I understand this was your first time back with us since the pandemic, and as we know rules and regulations have changed over time. We have taken all the proper precautions to make the spa a safe and welcoming environment for not only the clients but also the staff. As of July 11/ 22 the mask mandate was removed for our establishment however, if you like to request your technician to wear a mask during your visit with us we can accommodate that for you. I do apologize for the lack of customer service as we do try and make it our priority for every client that comes in for their services. This is something I will address with my team and prevent this from happening moving forward. I would like to speak further with you in regards to your pedicure experience and address the issues you had in detail. We also do have a policy if any time your nail polish chips within the week of your service it is a complementary fix. I look forward to speaking with you. Thanks, Azam
Written August 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sam A
1 contribution
Absolutely horrible experience...I purchased a gift card as a gift to a family member before the pandemic ( as they do not expire) and when we recently claimed the gift card it was not in the system even though I had a paper copy with me. The receptionist was no help and told me to call the 3rd party website they use to purchase gift cards. I emailed/called maybe 8 times and no one is getting back to me.
Written February 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kimberly S
1 contribution
I have been going to this spa since it opened but my first time back after the pandemic was on Friday, December 3 for a massage. The massage itself was good. The issue I had was the decline of my massage experience. This includes no heated massage table and only a sheet to cover me, not a blanket. I sent a note to them on Saturday but have not heard anything back. I have another spa treatment scheduled for December 17th but may cancel if they do not respond to their feedback. One other note is that I was rushed into the building and no refreshments were offered. I do not know if this is due to COVID but I feel they should have at least taken the time to explain. This spa is not cheap and i go there for the pampering experience. I could easily go to another spa for the treatment.
Written December 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joanna D
Toronto, Canada51 contributions
My first visit to Sanctuary spa in Vaughan and I was not impressed. I arrived 15 minutes early as requested by the spa for my shellac mani / luxe pedi and I was kept waiting 10 minutes after my scheduled appointment. The nail polish selection was limited. There was no matching colour shellac polish to that nail polish for my toes so I had to settle for a much lighter pearl shade shellac. I purposely left my nails long so the technician could shape them squared as I asked. The fingernails were shaped rounded despite my request. When I got home, I noted that the shellac bubbled on two of my fingernails and the next day the shellac peeled off of one of my fingernails. This was my first visit and will be my last visit to this spa.
Written May 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jjskymark4
1 contribution
The girls were all friendly and pleasant, I had a wonderful body scrub , which left me feeling hydrated and luminous. My favourite body treatment, right after I had a massage which was pleasant as well , maybe next time I’ll ask her to give me more pressure.
Thx
Written February 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We really appreciate you taking the time to provide us with feedback. We hope we'll have another opportunity to welcome you back in future.
Written March 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rochelle C
Woodbridge, Ontario5 contributions
Me and my husband have been going to Sanctuary Spa for massage for maybe more than 3 years. In between that we tried other companies just to compare and maybe get a cheaper price. But we just keep on going back to Sanctuary coz apart from their clean spa, their massage therapist are amazing - shoutout to Sunny and Rosvi. They are the 2 that I love the most. We normally do couples massage but because of the pandemic, we have been doing singles.
Written July 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for your ongoing loyalty before and throughout this pandemic. We appreciate you taking the time to leave a review. We truly look forward to seeing you again soon!
Written July 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tindoremon
Toronto, Canada2 contributions
The atmosphere is very professional yet relaxing. The RMT was very punctual and the service was excellent. The treatment helped remove the pain and soreness of my shoulder and low back. The place is very nice and clean. All sittings at the waiting room are sanitized regularly. I would definitely recommend this to anyone.
Written May 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We are so glad you had a excellent experience here at Sanctuary. Thank you for taking the time to leave a detailed review. We hope to see you again soon!
Written June 9, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Sanctuary Day Spas (Concord) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Sanctuary Day Spas

Sanctuary Day Spas is open:
  • Mon - Mon 9:00 AM - 8:00 PM
  • Tue - Wed 9:00 AM - 7:00 PM
  • Thu - Fri 9:00 AM - 8:00 PM
  • Sat - Sun 9:00 AM - 5:00 PM


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