Auto Exotic Rental
Auto Exotic Rental
3.5
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
About
Auto Exotic Rental prides itself on exclusive and high class customer and concierge service and can help you with your corporate travel needs, weddings, dates, events, special occasions, and just about any other trips in and out of town.
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Neighborhood: Great Uptown
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
3.5
5 reviews
Excellent
3
Very good
0
Average
0
Poor
0
Terrible
2
Sean713
Washington DC, DC56 contributions
Sep 2014 • Solo
STAY AWAY!!! This place is a nightmare. I reserved a Ferrari months in advance for a special event being held in Austin. I live on the east coast, and my only reason for traveling to Austin was for this event. When I called to make the reservation I spoke with the manager, Daniel Lee. He assured that the specific vehicle I needed was available for those dates and instructed me to make the reservation through their website. As I was doing this, I noticed that they have a no refunds / no cancellation policy. I did not pay it much mind because my trip had already been booked, tickets purchased, and there was no way I was going to cancel the car rental. So I made the reservation. I called Daniel back to confirm they had received my reservation, paid for the rental and vehicle delivery in full ($4000 + $400) and was emailed a confirmation. This was all done a month prior to the date I needed the car.
One month later, I arrived in Austin the day before the vehicle was to be delivered and called Daniel to touch base and make sure I was all set for the following day. It was at this point that Daniel told me the vehicle I had reserved was in the shop being repaired and that they would be unable to deliver the car as promised. Daniel offered to provide me with a Bentley as a replacement, but for the same price (though the Bentley is offered on their website for several hundred dollars less per day than the car I had already paid for). In addition, I reserved a Ferrari because I needed a two seat supercar. Not a land yacht favored by old rich fat guys. Keep in mind that this is all happening within 24 hrs of when the vehicle I had reserved was supposed to be delivered. I HAD TO CALL THEM to find this all out. No one from the company had reached out to tell me the car was no longer available.
I told Daniel the Bentley would be unacceptable as a replacement and requested that he instead just refund my money, so that I could rent a vehicle that would suit my needs from another company. It was at this point that Daniel told me could not issue me a refund as per their no cancellation policy, only credit toward a future rental! I was furious. I live on the east cost and have no use for a $4400 credit toward a car rental in a city halfway across the country.
I accused Daniel of running a scam and told him I would be disputing the charges with my card company. At that point, he became irate, cursed me out and hung up the phone one me. Then he immediately emailed me a revised version of my contract where he had crossed out Ferrari and hand written in Bentley! I immediately contacted my credit card company to dispute the charges. Auto Exotic responded by providing them a copy of the contract Daniel had altered, and told the credit card company I had canceled my Bentley Rental so no refunds as per their policy. My credit card company sided with them and now I have a $4400 store credit for an exotic rental in a city I probably will never be in again. Meanwhile, I was able to find a vehicle that suited my needs for the event from a Houston based Exotic Rental company. With only 12 hrs notice they delivered the vehicle I needed to my door in Austin, free of charge.
I have since called Auto Exotic to inquire about my store credit. They told me that it had since expired. Daniel no longer works there and nobody seems to care at all. This place is a total joke. In the end, I paid these guys $4000 up front plus $400 delivery for a vehicle that never even came. The greedy jerks even kept the vehicle delivery fee!!! Outrageous. I have sent several emails trying to reach someone with any authority over there to explain my situation. To date they have ignored my repeated attempts at contacting them. I am now considering dragging them into court. PLEASE....Take your business anywhere else.
One month later, I arrived in Austin the day before the vehicle was to be delivered and called Daniel to touch base and make sure I was all set for the following day. It was at this point that Daniel told me the vehicle I had reserved was in the shop being repaired and that they would be unable to deliver the car as promised. Daniel offered to provide me with a Bentley as a replacement, but for the same price (though the Bentley is offered on their website for several hundred dollars less per day than the car I had already paid for). In addition, I reserved a Ferrari because I needed a two seat supercar. Not a land yacht favored by old rich fat guys. Keep in mind that this is all happening within 24 hrs of when the vehicle I had reserved was supposed to be delivered. I HAD TO CALL THEM to find this all out. No one from the company had reached out to tell me the car was no longer available.
I told Daniel the Bentley would be unacceptable as a replacement and requested that he instead just refund my money, so that I could rent a vehicle that would suit my needs from another company. It was at this point that Daniel told me could not issue me a refund as per their no cancellation policy, only credit toward a future rental! I was furious. I live on the east cost and have no use for a $4400 credit toward a car rental in a city halfway across the country.
I accused Daniel of running a scam and told him I would be disputing the charges with my card company. At that point, he became irate, cursed me out and hung up the phone one me. Then he immediately emailed me a revised version of my contract where he had crossed out Ferrari and hand written in Bentley! I immediately contacted my credit card company to dispute the charges. Auto Exotic responded by providing them a copy of the contract Daniel had altered, and told the credit card company I had canceled my Bentley Rental so no refunds as per their policy. My credit card company sided with them and now I have a $4400 store credit for an exotic rental in a city I probably will never be in again. Meanwhile, I was able to find a vehicle that suited my needs for the event from a Houston based Exotic Rental company. With only 12 hrs notice they delivered the vehicle I needed to my door in Austin, free of charge.
I have since called Auto Exotic to inquire about my store credit. They told me that it had since expired. Daniel no longer works there and nobody seems to care at all. This place is a total joke. In the end, I paid these guys $4000 up front plus $400 delivery for a vehicle that never even came. The greedy jerks even kept the vehicle delivery fee!!! Outrageous. I have sent several emails trying to reach someone with any authority over there to explain my situation. To date they have ignored my repeated attempts at contacting them. I am now considering dragging them into court. PLEASE....Take your business anywhere else.
Written August 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
budhwanisunil
Friendswood, TX1 contribution
Jul 2016 • Couples
DO NOT RENT A VEHICLE FROM THIS COMPANY! I rented a Rolls Royce and the car came with the check engine light on and was assured no issues would occur. While driving the car, the air conditioning stopped working and various malfunction messages appeared. The car turned off and I needed to get the battery jumped after 15 minutes of trying to get it started. This caused the bride and groom to be late and ruined the wedding festivities. I have called many times to speak to a manager about the issues and nobody is getting back to me. Do not rent from this company!
Written July 18, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade M
Houston, TX1 contribution
Jul 2014 • Couples
Unlike some other reviewers here, I had a great experience at Auto Exotic Rental. My boyfriend loves the Dodge Viper, so when I found the daylight special they offer I had to get it for him. I bought a gift certificate for his birthday and he redeemed it on a Wednesday he happened to have off. Tim and Jessica were super nice and even wished him a happy birthday when he picked up the car. He loved driving it and had a great time!
Written September 11, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
446henryl
3 contributions
I rented a lamborghini over the thankgiving day, and delivery to Dallas.
First time to rent from them, their team answer all my question with prompt and detailed! The car is very nice and just only 5500 miles on it. Their staff who delivered to me, show me the car feature and on time (he need to drive from houston to dallas) After I return the car, I got back my deposit with no doubt!
First time to rent from them, their team answer all my question with prompt and detailed! The car is very nice and just only 5500 miles on it. Their staff who delivered to me, show me the car feature and on time (he need to drive from houston to dallas) After I return the car, I got back my deposit with no doubt!
Written November 29, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sultan Edlibi
1 contribution
Dec 2019 • Solo
Usually when I rent a nice car I have to go through a lot of barriers and time sinks. But here it was very fast and enjoyable experience, where I simply met a representative signed a paper and left. The return was just as quick and simple. Will have to revisit and rent again sometime.
Written December 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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