Thank you for your comments, we always try to learn from a dissatisfied customer, however, in this case we feel compelled to correct some of the comments. Our car seats are indeed complimentary, our driver brought 2 car seats as requested to the airport pick up. He later learned from the passenger that one was missing a strap as the passenger attempted to install it. This was something we were not aware of, both the driver and the company apologized. At no time did the passenger suggest or ask for alternate transportation or research a rental car. Driver took extra care to drive slow and be sure the passengers felt safe. Upon return pick up our driver arrived at the pick up point, passengers never boarded the shuttle, nor was the shuttle pulled over. Driver was indeed approached by a City Marshall as our City Of Galveston Vehicle permit was expired. This permit is vehicle specific, and City specific to Galveston, not any other City. Having said this, we understood we somehow missed the expiration date and of course took complete responsibility for this. Our driver was NOT unlicensed, he has a valid Texas Drivers License, as do all of our drivers, he was issued citations for the expired permits. The passengers were scheduled for a 12:30pm pick up and left the pick up point at 12:45 in 2 alternate Island Breeze Shuttle Vehicles with 2 cars seats. The passenger requested a discount for their troubles, and we obliged with a partial refund and an apology.

Thank You! Will be sure to share with Jim.

Thank you for your comments, and very sorry you were unable to cruise. Both our email confirmation and website clearly state our cancelation policy. It would be difficult for a company to separate COVID from any other illness as it relates to our cancelation policy. Travel Insurance is always a best bet.

Hello and thank you for the review. Its great to get good reviews and disappointing to get a review with concerns. 1st I will pass your compliments on to Pete, that was kind of you. 2nd the return was a disaster, the Vista, sister ship to the Dream was late and caused all kinds of disruptions to our return schedule. The service you booked was shared shuttle, hence having to wait for other passengers arriving at same time, and those from Vista that disembarked later. We did the very best we could under the circumstances, but also understand your frustration. I too wish the port would provide seats for passengers waiting for their transportation, perhaps you could send them a message with encouragement for the same. I wish you had asked the driver for a rest room stop, we do this as requested on every trip. Hope you had a wonderful cruise and thanks again for sharing your concerns with us, they also make us review and aim for better.

Hello we do not show a reservation with your name, perhaps you have the wrong shuttle company or booked under a different name. Please advise so we can review your stated concerns.