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Great Smoky Mountain Heritage Center

Certificate of Excellence
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Address: 123 Cromwell Dr, Townsend, TN 37882-4323
Phone Number:
+1 865-448-0044
Today
10:00 am - 5:00 pm
Open now
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Hours:
Sun 12:00 pm - 5:00 pm
Mon - Sat 10:00 am - 5:00 pm
Description:

A nonprofit organization formed to preserve and present the heritage of the...

A nonprofit organization formed to preserve and present the heritage of the East Tennessee region.

  The mission of the Great Smoky Mountain Heritage Center is to preserve, protect and promote the unique history and rich culture of the residents and Native Americans who inhabited the East Tennessee mountain communities that were incorporated into the Great Smoky Mountains National Park and its surroundings.

The Heritage Center is located on a five acre site along state highway 73 in Townsend, Tennessee.

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TripAdvisor Reviewer Highlights

Read all 176 reviews
Visitor rating
  • 107
    Excellent
  • 53
    Very good
  • 10
    Average
  • 2
    Poor
  • 4
    Terrible
Fiber Art Festival

This side of the Smokies is my favorite, but despite several visits to the area, I had not visited here until specifically attending this festival. Lovely, educational, and... read more

Reviewed 6 days ago
myraleb
,
Nashville, Tennessee
via mobile
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176 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Nashville, Tennessee
Level Contributor
28 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW via mobile

This side of the Smokies is my favorite, but despite several visits to the area, I had not visited here until specifically attending this festival. Lovely, educational, and definitely worthy of future visitations!

Helpful?
Thank myraleb
Marion
Level Contributor
639 reviews
424 attraction reviews
common_n_attraction_reviews_1bd8 229 helpful votes
Reviewed 2 weeks ago

The property owner at the cabin we rented was supposed to include tickets to the Heritage Center as part of our package but we never got them. The seven dollar fee would not have broken us but we were still able to use a discount coupon from an area merchant to save. Again, it is more than worth the admission... More 

Helpful?
Thank Paul S
Marietta, Georgia
Level Contributor
71 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago

Average center, not unique enough. In and out without much to remember and few people around to ask questions of.

Helpful?
Thank BBR-Reggie
Level Contributor
25 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed March 22, 2017

We were not expecting such a wonderful place. Regret not having enough time to visit the museum but this will be on our bucket list for next time we visit. The entire area and building are exemplary. Cannot wait to come back!

Helpful?
Thank Marilyn V
Level Contributor
29 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed March 21, 2017

We spent about two hours here one afternoon. There is more here than you would expect from the front. While the museum part is much smaller and less sophisticated than the Museum of the Cherokees in Cherokee, NC, I learned some things about the Indians here that I didn't at the MOTC. There are several outdoor building to peruse and... More 

Helpful?
Thank Scott E
Port Lavaca, Texas
Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed March 18, 2017

This is worth a trip to "the quiet side of the Smokies" as Townsend rightly calls itself. The admission fees are modest and the indoor exhibits of both the Native American and European settlers are very well laid out and explained. Outside, there are 13 historic buildings that have been relocated to the site in a sort of village layout,... More 

Helpful?
Thank David H
Nashville, Tennessee
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed March 18, 2017

This is definitely a must see, and entertaining for every age visitor. The reconstructed historic buildings are spectacular, with artifacts, furniture and the full flavor of living and working in years past in this area. Great stop for gifts and they give Seniors a discount on admission.

Helpful?
Thank fineartby
2 reviews
Reviewed November 14, 2016

Enjoy the many different activities throughout the year. A yearly membership is a great bargain for frequent visitors and/or local folks. Friday night music in the summer and Tuesdays at Two are my favorites.

Helpful?
Thank Linda C
GSMHCEvents, Guest Relations Manager at Great Smoky Mountain Heritage Center, responded to this review

Thank you so much for your support! More 

somewhere, usa
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed November 3, 2016

Although we have visited the area many times, we had never stopped here until our recent trip in October. We spent two hours there! It's well worth the admission price. Very interesting information and museums!!! Really enjoyed our visit!

Helpful?
Thank smcmama
Birmingham, Alabama
Level Contributor
63 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
Reviewed October 26, 2016 via mobile

Visited The Great Smoky Mountain Heritage Center today. This has been on my list of things to do for a couple of years now. It is a nicely laid out museum of the life of mountain people from years gone by. Very well done. It features an inside museum as well as an outside exhibit that includes several buildings and... More 

Helpful?
1 Thank KevinMuir
GSMHCEvents, Public Relations Manager at Great Smoky Mountain Heritage Center, responded to this review

Please accept our apologies for the lapse in our normally excellent customer service. Your review has been shared with the appropriate staff in a constructive way to help us provide excellent customer service to you and all other guests who visit us at the Great Smoky Mountains Heritage Center in the future. We thank you for bring this to our... More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?