Jump Giants

Jump Giants, Burton on the Wolds: Hours, Address, Jump Giants Reviews: 3/5

12:00 PM - 8:00 PM
Monday
12:00 PM - 8:00 PM
Tuesday
12:00 PM - 9:00 PM
Wednesday
12:00 PM - 8:00 PM
Thursday
12:00 PM - 8:00 PM
Friday
12:00 PM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 6:00 PM
Popular mentions

3.0
76 reviews
Excellent
14
Very good
14
Average
16
Poor
10
Terrible
22

Familytime
2 contributions
OK but lots to improve
Oct 2021 • Family
Staff to take their heads out of their phones and whats going on.. one young male member of staff was going through his phone. A child was injured and he wasn't even watching.

Heating in the cafe area... its freezing

The young girls behind the cafe bar were lovely.

Not enough staff around that are responsible.

Apart from what the adults see... the kids had a good time bouncing
Written October 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Krishna
1 contribution
Would love to go again
Sep 2021 • Friends
Lovely place to enjoy some fun or have spare time. The staff were kind and always willing to help. Would recommend, every child's dream.
Written October 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Owen
1 contribution
Brilliant experience
Sep 2021 • Friends
Brilliant staff bold man with the beard really helped us out really fun and enjoyable experience. Would definitely come again 100%
Written September 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

darren s
1 contribution
Terrible, COVID hotspot. Dirty, dangerous.
Sep 2021 • Family
The place is a dive, kids as staff, no hand sanitiser, dirty tables, discarded face masks on floor, full bins, out of order toilet. The place needs closing down, it’s a Covid hotspot and unsafe for kids as there’s no staff watching them jump.
Written September 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Roger K
1 contribution
Jump Giant Loughborough
Jul 2021
I booked this yesterday Thursday 11 August to take my two grandchildren aged 9 and 12 and then read all the reviews and wished I hadn’t. Took them today and my and their experience was completely the opposite of them all. There was plenty of parking, checking in could not have been simpler, they took their own socks, (from a previous visit) plenty of tables in the cafeteria and the coffee was as good as anybody else’s, including Costa etc.The children enjoyed the things to do and staff were helpful. My only criticism is that we had great difficulty finding the place Need a more accurate postcode for the Satnav
Written August 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

UKLouG
UK144 contributions
Shockingly bad covid and general health and safety controls. Go at your own risk.
May 2021 • Family
This was on my son's top 10 list of post Covid lockdown activities and I assumed they would have put some stringent controls in place. Not having been there for a year, I was surprised to have no safety briefing because its "all online now" (I had to sign a waiver but had seen nothing online beforehand). I was also surprised to see the staff were way less strict. Not only were multiple people repeatedly on the same trampoline (so a double bouncing risk) but no controls were in place on social distancing. Adults and bigger kids were in the under 10s area and being ignored by staff. In fact two of the staff were stood shoulder to shoulder. The wipe out looked like it was out of order but then I realised it was because the staff member hadn't been bothered to switch it on. He ran it for 5 people for a few minutes then walked off again. Generally staff numbers seemed lower too with no supervision for long periods on the main area and none at all on the ninja part which was being used by tiny children under the minimum height and nobody was stopping it.

There was no clarity on masks. Signs up saying they should be worn but nobody was apart from some (but not all) staff. Lip service to stopping covid spread with a spray down of disinfectant between sessions which just made some surfaces slippery and dangerous when we started but what was most alarming is the sessions, I thought numbers would be limited but even though it's all pre booked it was RAMMED. We had to wait for a parking space. It was so busy my son said 10 minutes before the end that he wanted to go.

Obviously trying to make up money they've lost but at the risk of injury and covid. Idiocy considering infection rates in nearby Leicester at the moment.

We won't be back.
Written May 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marguerite7kirk
3 contributions
Just a bad vibe
Aug 2020 • Family
Hmmmmm. I bring the kids every time I come and stay at my parents house. Finally having had numerous bad experiences I am writing a review. Firstly the parking is utterly awful. Not large enough for the amount of customers. After sitting and waiting for a space for 10 mins I parked on the side of the road and worried about getting a ticket. I find the staff incredibly unfriendly.... never a smile or a kind word they just seem to wander around telling everyone off. Sadly, I think this unfriendly atmosphere then seems to extend to the other children who also seem to wander around telling eachother off!!! 🤦‍♀️🤦‍♀️The building lacks any kind of atmosphere and is always absolutely freezing. We live in London and often go to Flip Out which is the same thing but done so much better. It is always busy here so there is clearly a
market for a trampoline park but it could just be so much better.
Written August 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tony
1 contribution
Regular Visitor
Feb 2020 • Family
Been numerous occasions never any complaints - This time feel a little disappointed as dodgeball had no ball - wipeout was not inflated until last 10mins of the session.
The above was not highlighted on arrival and when we mentioned it on departure were told “it is what it is “
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chopper833
Nottingham, UK109 contributions
Over crowded and awful parking
Feb 2020 • Family
We booked the first standard jump session at 11am thinking it would be quiet, we couldnt have been more wrong! Parking was an absolute nightmare! There isn't sufficient parking for the facilities which meant we parked on the actual industrial estate!
The session was over crowded so most of the session was spent stood waiting to go on each of the areas, it didnt help that there was so many rude people not taking turns!
We didnt use the cafe and we are already aware how expensive this is!
I have given 2 stars as the staff were lovely.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

HJo
Leicestershire, UK4 contributions
Not the best!
Feb 2020 • Family
Not the best hour of my life! Pretty expensive, especially considering I had to clean my own table of other people’s debris, toilets were blocked and there was no toilet roll and manager who served me had no customer service skills and was actually quite rude! £40 for 2 children to jump and for the 4 of us to have a drink! Parking was also a nightmare! We couldn’t get a space to begin with, myself and the children had to get out to let my husband wait for a space. He did so but was so concerned about where he’d had to park that he then went out to move the car. Once the children got on the trampolines it felt like the staff were telling the children off at any opportunity, a foot on a trampoline that someone else was on etc. It was also very cold for spectators. Overall, not impressed and in no rush to return! 😒
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 76
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing