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Arcade City at The Island

Certificate of Excellence
Sponsored by:
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Address: 131 Island Dr, Ste. 1105, Pigeon Forge, TN 37863-5283
Phone Number:
+1 865-286-0149
Website
Today
10:00 am - 2:00 am
Closed now
See all hours
Hours:
Mon - Thu 10:00 am - 12:00 am
Fri - Sun 10:00 am - 2:00 am
Recommended length of visit: 1-2 hours
Description:

Arcade City is a new boutique arcade that gives our customers a S.T.A.R....

Arcade City is a new boutique arcade that gives our customers a S.T.A.R. experience which stands for Something They'll Always Remember. We offer a unique family fun experience for all ages with a great atmosphere, the newest games and prizes. Our staff is knowledgeable, outgoing, helpful, and friendly ensuring you have an awesome visit at Arcade City. Come check us out and see for yourself...

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TripAdvisor Reviewer Highlights

Read all 852 reviews
Visitor rating
  • 630
    Excellent
  • 146
    Very good
  • 56
    Average
  • 12
    Poor
  • 8
    Terrible
Thanks Franky!!

Stopped in one afternoon this past weekend for some fun while on a weekend getaway. Was excited to see some new games in the arcade & also to see they had established lines for... read more

5 of 5 bubblesReviewed 5 days ago
nikkig1120
via mobile
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852 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
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Showing 852: English reviews
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Stopped in one afternoon this past weekend for some fun while on a weekend getaway. Was excited to see some new games in the arcade & also to see they had established lines for the prize counter (rather than just anyone walking up to the counter when they wanted). I would have liked to see more than 2 people working... More 

Helpful?
Thank nikkig1120
Alice H, Manager at Arcade City at The Island, responded to this review

nikkig1120, Thank you for your review! We're glad to hear that during your visit you found our games to be enjoyable, as well as our staff to be friendly!! I will let Franky know how much you appreciate his help. Thank you for letting us contribute to your weekend getaway here at the island, and we look forward to seeing... More 

Cicero, Indiana
Level Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Our first night at the island and the grandkids had a blast. Only spent $20 per kid but you get extra $5 plus has $2 coupon so $27 for $20. They played for almost an hour and walked out with prizes.

Helpful?
Thank Todd J
Alice H, Manager at Arcade City at The Island, responded to this review

Todd J, Thanks for the awesome review! We are so pleased you guys had a great time! We can't wait till next year! See you soon! More 

Greenville, South Carolina
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 days ago NEW

This arcade is always a must-do when in Pigeon Forge. It is located all the way in the back of the Island, but honestly the stroll back to it past all the excitement that the Island has to offer is always well worth it. The machines are in good working order, and the staff almost always has been very friendly... More 

Helpful?
Thank John E
Alice H, Manager at Arcade City at The Island, responded to this review

John E, Thanks for the review! I'm glad that our friendly staff and fun atmosphere created such a positive experience and memory for you all!! Be sure to tell all your friends about us, and come back and visit us again soon! More 

1 review
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

We had a really good time. Thank you Aaron for your help! It was clean and people are very friendly!

Helpful?
Thank Sierra M
Alice H, Manager at Arcade City at The Island, responded to this review

Sierra M, Thank you so much for your review and feedback!! I'm glad to hear that our staff was friendly, and available to assist you with any inquires you may have had. We hope that this experience in which you had with us will always be a memorable one, and we can't wait to provide the same services next time... More 

1 review
5 of 5 bubbles Reviewed 1 week ago via mobile

The employees really made this arcade stand out from the rest. We are staying at the island for a girls weekend. This was our second visit to the arcade this trip. One machine glitched, but Aaron quickly made sure to fix it and that everything went smoothly. Cody really topped off the night with his incredible custumer service. He also... More 

Helpful?
Thank Victoria S
Alice H, Manager at Arcade City at The Island, responded to this review

Victoria S, Thanks for giving us a shout out! We're glad to hear that our arcade and staff went above and beyond for you during your visit with us. We do look forward to seeing you again soon, so come on back next time you're in town!! More 

Maryville, Tennessee
Level Contributor
27 reviews
11 attraction reviews
5 of 5 bubbles Reviewed 1 week ago

This arcade and two others in pigeon forge are all kinda related. You can play Wizard of Oz here and Big Top and Rockin Raceway and use the cards you collect at any three of the arcades! This one gets more business but is always packed and sometimes to hard to get on a game you want to play! It... More 

Helpful?
Thank asweet223
Alice H, Manager at Arcade City at The Island, responded to this review

Thank you for the 5 star review!! It is so great to hear that you have visited all three of our locations! Sorry to hear that you could not play a game when you wanted, but always know we will try to create a fun experience for you and your family! Arcade City thanks you for being such a loyal... More 

Cincinnati, Ohio
Level Contributor
6 reviews
5 attraction reviews
4 of 5 bubbles Reviewed 1 week ago

I liked the arcade, although it is definitely ticket-centric. Most arcades I've been to have more options for experiences or just games, but this one seemed to be mostly games geared toward earning tickets for prizes. I know, I know, that's what arcades are made for, but I like to see a variety of games. In general, the place was... More 

Helpful?
Thank piercenatashia
Alice H, Manager at Arcade City at The Island, responded to this review

piercenatashia, Thank you for the review! Sorry we did not meet your expectations. I hope that you had some fun here. We try to have a variety of games to play. We are currently in the process of adding new games. We strive to create fun experiences and memories for you and your family, hopefully next time you will have... More 

Radford, Virginia
Level Contributor
63 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Fun place for the kids and the kids at heart to have some fun. Game selection is good and you seem to get more bang for your buck at this location rather than other around town.

Helpful?
Thank uvawisedude
Alice H, Manager at Arcade City at The Island, responded to this review

uvawisedude, Thank you for the review! We strive to bring the latest games and prizes to all of our guest whether they be a kid or a kid at heart! Can't wait to see you again! More 

Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

We visit Arcade City very frequently. Always such a good time, with a great staff. Would highly recommend!

Helpful?
Thank Tammy F
Alice H, Manager at Arcade City at The Island, responded to this review

Tammy F, Thank you for the awesome review! It is loyal guess like you that make it a good time for the staff here! The staff here thanks you for your loyalty! And can't wait to see you again! More 

1 review
5 of 5 bubbles Reviewed 1 week ago via mobile

Fun!! Scarlett went out of the way to help me and my 4 year old son today! Great experience ! Lots of prizes to pick from & tickets are easily obtained even for a toddler!

Helpful?
Thank Brittaney B
Alice H, Manager at Arcade City at The Island, responded to this review

Brittaney B, Thank you for the 5 star review! And for telling us about the impression that Scarlett made on you. His helpful nature is what makes him an asset to the amazing team we have working here at Arcade City! So glad you and your son enjoyed yourself, can't wait to see you again! More 

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
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