The Christmas Place
The Christmas Place
4.5
About
Looking for the ultimate Christmas destination? Look no further than The Incredible Christmas Place in Pigeon Forge! As the largest permanent Christmas retailer in the American south and one of the largest in the entire United States, we have everything you need to make your holiday season bright. Located in the heart of the Pigeon Forge-Gatlinburg area, we are the most popular store in the region and draw in a huge crowd of visitors thanks to our proximity to the Smokies, the busiest national park in America. At The Incredible Christmas Place, you'll find an unparalleled selection of Christmas ornaments, trees, indoor and outdoor lights, music, collectibles, gifts, and home or business decorations in a variety of styles, from traditional to retro to contemporary. No matter what your unique holiday style is, you'll find the perfect decorations and gifts for your tree, home, and holiday entertaining. Don't miss out on the excitement at The Incredible Christmas Place
Duration: 1-2 hours
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  • Grant.B
    Bowdon, Georgia120 contributions
    5.0 of 5 bubbles
    One of our favorites
    My wife and I always stop in here and pick up a few things. We have the customized ornaments going back for years. It’s a beautiful store. Nice to just walk around and check out the trees and displays. See ya next time.
    Visited March 2023
    Traveled as a couple
    Written March 12, 2023
  • Catherine C
    Chicago, Illinois83 contributions
    4.0 of 5 bubbles
    Loved this Christmas wonderland!
    I picked up several wonderful ornaments and a nutcracker here. It’s so much fun to walk through; it’s like a winter wonderland! They have every Christmas scene collection you can think of from Disney to Peanuts to the Grinch and A Christmas Story. They had a huge selection for the Lemax collections. There is SO much to see! I doubt you’d leave empty handed. The only reason it’s 4 and not 5 stars is that it’s quite expensive.
    Visited March 2023
    Traveled with family
    Written March 31, 2023
  • LoveToTravel
    Chandler, Arizona383 contributions
    5.0 of 5 bubbles
    Magical walk through ... it goes on room after room!
    I love Christmas! My husband and son went for me because they know how much I love it. So much to see!! Decorations everywhere. Kindof pricey but on that note things are not cheaply made either. The displays were just beautiful. We even got to visit Santa!! Take 30 minutes to and hour and walk through the magic!
    Visited June 2023
    Traveled with family
    Written June 13, 2023
  • UNCAlum13
    Wilmington, North Carolina66 contributions
    5.0 of 5 bubbles
    Christmas all day long
    As someone who LOVES Christmas, I could spend hours in here. They’ve got every ornament and variation of Christmas and holiday stuff you could want. Always have to stop in while in the area and pick up an ornament.
    Visited August 2023
    Traveled with family
    Written August 30, 2023
  • Fran T
    Calhoun, Georgia4 contributions
    4.0 of 5 bubbles
    Always Fun to Visit But Candy Store ???
    Wonderful place to visit in fun Pigeon Forge. We have been there a few times in the past and always make it a number one stop. However, the first time we tried the candy shop (Mrs. Claus) we fell for the luscious display of fudge. Upon planning to enjoy it at home we were so disappointed with the maple fudge. It was expensive and no taste. This was the only candy we purchased so I can't speak for the other "treats" available in the store.
    Visited October 2023
    Traveled with family
    Written October 22, 2023
  • Cryptic_Tourist
    Saint Louis, Missouri742 contributions
    4.0 of 5 bubbles
    Great Christmas Shop
    WOW!!! We loved this Christmas stop! Definitely gets you in the mood for the season. Last year we went to Frankenmuth and visited Bronner’s and this place is way way better. Their selection is great. Obviously if you go during the Christmas season it will be extremely busy and there will be sooo many people, but it’s okay.
    Visited November 2023
    Traveled with friends
    Written November 25, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,960 reviews
Excellent
1,360
Very good
404
Average
135
Poor
29
Terrible
32

Penny W
West Carrollton, OH51 contributions
1.0 of 5 bubbles
Dec 2023 • Couples
After 46 years of shopping at the Christmas Place, I WAS VERY, VERY DIASAPOINTED in their new policy of not allowing women with large purses or handbags into the place because of shoplifters. They should find other ways for preventing shoplifting. Our family will not shop there anymore until this policy is changed. You have lost our business. We do not like to be lumped into the shoplifter growd.
Written December 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Penny, I'm sorry to hear about your disappointment with our new policy. Please understand that our intention is never to inconvenience our valued customers, but to ensure a safe and enjoyable shopping experience for everyone. We truly appreciate your feedback and will consider it as we continually strive to improve. Your loyalty over the years means a lot to us, and we hope to have the opportunity to welcome you back in the future. Thank you for taking the time to share your thoughts.
Written January 9, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelly S
69 contributions
1.0 of 5 bubbles
Dec 2023 • Friends
We have visited the Christmas Place since the early 1990’s, first as singles then as parents and now as empty nesters. Our children enjoyed visiting the “real” Santa yearly. So, when we went in recently to purchase ornaments, there was no one in line to see Santa. I told him that it was my sister, me and our mom. My dad passed away earlier this year. Told him about our regular, visits, etc. he was rude, unaccommodating, didn’t want us to sit on the chair and crowd him, etc. If you are not passionate about your role as Santa, then get another job. What could have been a meaningful moment for us, left us wondering why Santa is not the jolly old elf he’s always been. My last visit there. Note: I did file a formal complaint.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm truly sorry to hear about your recent experience with Santa at our store. We understand how special these moments are, especially considering your family's long history with us and the difficult year you've had. Please know that this is not the standard we strive for, and we take your feedback seriously. We are looking into this matter to ensure that every visitor to The Christmas Place has a warm and memorable experience. Thank you for bringing this to our attention, and we sincerely hope we can restore your faith in the magic of Christmas during your future visits.
Written January 9, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paula H
2 contributions
1.0 of 5 bubbles
Nov 2023 • Family
I have been going to The Christmas Place in Pigeon Forge, TN for the last 20 years to get personalized ornaments for my family. I have been very disappointed the past few years because there is only 1 or 2 people working to personalize the ornaments and you have to stand in line for hours. Also, the past few years there is a girl there who wears a mask and she won't even let you hand her the ornament. She makes you lay it on the counter and then she picks it up. That's just stupid! She's not friendly at all and really she's very rude. We stopped at The 3 Bears Shop just down the street and they have even better ornaments and the girls there who personalize the ornaments are very nice. I will be going to The 3 Bears Shop from now on. Never again will I go to The Christmas Place.
Written November 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experiences with us at The Incredible Christmas Place. We truly value the tradition you've built over the last 20 years of visiting our store in Pigeon Forge, TN, for personalized ornaments. It's wonderful to hear about the joy these ornaments have brought to your family over the years. We apologize for the wait times and any inconvenience you've experienced recently. Our aim is always to provide a magical and efficient service, especially during our busiest seasons. We're taking your feedback seriously and are looking into ways to improve the personalization process, including staff availability, to ensure a smoother experience for all our guests. Regarding our team member's approach to handling ornaments, please understand that this procedure is in place to ensure the utmost care and hygiene for both our staff and customers. We regret that this has impacted your experience negatively. We'll certainly review our customer service training to ensure all interactions in our store are welcoming and helpful. We hope you'll consider visiting us again in the future, so we can share the joy and enchantment of Christmas with you once more. If there's anything specific we can do to make your next visit more enjoyable, please don't hesitate to let us know.
Written December 18, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cryptic_Tourist
Saint Louis, MO742 contributions
4.0 of 5 bubbles
Nov 2023 • Friends
WOW!!! We loved this Christmas stop! Definitely gets you in the mood for the season. Last year we went to Frankenmuth and visited Bronner’s and this place is way way better. Their selection is great. Obviously if you go during the Christmas season it will be extremely busy and there will be sooo many people, but it’s okay.
Written November 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sheila P
2 contributions
1.0 of 5 bubbles
Oct 2023 • Family
I bought a Lemax village piece and got home and it dont work. We were there in OCT 2023 . You have to email them to get a answer. No Phone number listed to talk to a person. Not a good way to do business.
Written November 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm very sorry to hear about the issue with your Lemax village piece. We understand the importance of each item in creating your perfect holiday display, and it's disappointing when something doesn't work as expected. Please rest assured that we are committed to resolving this matter for you. Our email support team is dedicated to providing a swift and effective response. We appreciate your feedback regarding phone support and will consider it as we continuously seek to improve our customer service. Thank you for reaching out. We'd love to know if we can further assist you.
Written January 9, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

🥳 🎉 🥳 Keep Life Simple 🥳🎉🥳
Pittsburgh, PA92,133 contributions
5.0 of 5 bubbles
Oct 2023 • Couples
Wow what a huge Christmas ⛄🎁🎁🎁 store.They have just about everything you are looking for from ornaments to lights and trees.
Written October 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Fran T
Calhoun, GA4 contributions
4.0 of 5 bubbles
Oct 2023 • Family
Wonderful place to visit in fun Pigeon Forge. We have been there a few times in the past and always make it a number one stop. However, the first time we tried the candy shop (Mrs. Claus) we fell for the luscious display of fudge. Upon planning to enjoy it at home we were so disappointed with the maple fudge. It was expensive and no taste. This was the only candy we purchased so I can't speak for the other "treats" available in the store.
Written October 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

timetotravel89
Fredericksburg, VA34 contributions
3.0 of 5 bubbles
Oct 2023 • Family
Christmas Place is a nice outing for the family. Every store focused on Christmas decorations for your whole house. There was a cute little bakery/ sweet shop. There was a southern clothing store with Christmas shirts and pjs.
Written October 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Christina G
Germantown, TN99 contributions
4.0 of 5 bubbles
Oct 2023 • Family
This place is huge and has every Christmas ornament and figurine you can imagine.

There is a cute candy store attached also
Written October 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

UNCAlum13
Wilmington, NC66 contributions
5.0 of 5 bubbles
Aug 2023 • Family
As someone who LOVES Christmas, I could spend hours in here. They’ve got every ornament and variation of Christmas and holiday stuff you could want. Always have to stop in while in the area and pick up an ornament.
Written August 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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