From booking our trip for an extended family of 9 to requesting to purchase photos the next day, this was an amazing experience. Our participant age ranges are from 12-50, and only 2 had previous rafting experience. We called the day of the trip and Quest was extremely friendly and accommodated our request to have our party of 9 on the 2:30pm tour of the Middle River. We checked in and since we filled out all of the waivers online, we were able to explore the property & played a little volleyball. At 2:30pm, we were called to the equipment barn to go through some safety & overall trip explanations. As we walked through the barn, we picked up our oar, helmet & life jackets and boarded a bus. During the 20 minute trip to the drop zone on the Ocoee River, we were divided into groups and given more instructions. Our guide, DMJ - David Michael Jackson - was AMAZING!! He is a 7th grade teacher and gave us all sorts of information about the gorge as we went through & made us feel really comfortable by telling us at every point what we would experience. Prior to launching, he gave us very thorough instructions on how to maneuver the oars, what his commands would be etc. This is not for the feint of heart, however, the two 12 year olds had just as much fun as all of us. As a parent/aunt of the kids in the raft, I felt very comfortable knowing DMJ would make sure the kids were as safe as possible during the journey. WE HAD A BLAST! I HIGHLY recommend this organization for an exciting & safety conscience white water rafting experience!