Draper James
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles53 reviews
Excellent
31
Very good
10
Average
3
Poor
2
Terrible
7

twenashvile
Nashville, TN11 contributions
2.0 of 5 bubbles
Dec 2019 • Friends
I received a really cute sweatshirt from Draper James for Christmas. Since I prefer a looser fit, I took the sweatshirt back to exchange it for a larger size. The sales associate incorrectly entered the transaction and returned the funds to the credit card used to purchase my gift. She apologized and said that she should have given me a gift card. I asked to speak with a manager. Needless to say, I was shocked when the manager sent the Associate back to tell me there was nothing they could do to correct their own mistake. I went in to the store with a $61.46 present and I left empty handed and extremely disappointed by the lack of customer service.
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katrinka
Madera, CA4 contributions
1.0 of 5 bubbles
Jun 2021 • Solo
I have read the other reviews and have experienced the same issues. Ordered 3 dresses. 2 came in. 2 weeks later after not hearing a word about the 3rd dress, I emailed. I was told to wait 2 days for a response. I waited a week and still no response. I contacted DJ again. This time I was told that they were out of the item. I waited over a month to be told that it was no longer in stock?! This company will not get my business again. They are difficult to work with and appear to use shady business practices. Save yourself some heartache and go elsewhere…plus, it’ll probably be less expensive!
Written July 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John R
Bucklebury, UK18 contributions
1.0 of 5 bubbles
May 2018 • Couples
I visited with my Asian looking girlfriend today and I am in SHOCK! Every white person entering was offered a drink and asked if they were ok ...my girlfriend was not. Thinking I was imagining it or we had just joined the wrong line I continued to observe and unbelievably any white female was fawned over and offered assistance- any non white was not! I am in disbelief that this behaviour still exists, unbelievable and so, so disappointing as we were really looking forward to visiting the shop. Shocking.
Written May 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thomas L
2 contributions
1.0 of 5 bubbles
Mar 2018 • Solo
I have ordered from Draper James 3-4 times and own and wear several of their dresses - adorable, well made, fit is correct, perfect for work or casual outings. Their packaging is also positively notable. Often, I would check their site to see what was new. I am so shocked by the lack of service I have received. - Shocked actually does not describe what I am experiencing. I'll make this as short as possible. I ordered three shirts and two dresses from them more than 2 months ago. I received the items, though not the denim wrap dress. I called the company during business hours and after several attempts (they only allow you to leave a voice mail, I never received a live person), I finally reached one of the reps. I explained what happened and they let me know it was not currently available, though they did not have a ship date. I was leaving the winter home we stay at and moving to our Michigan home in three weeks, so I checked twice a week to see if the dress would arrive before I left, as if not, I wanted to give them our MI address. I did not reach a rep, ever. I have never, ever, been rude when leaving a message, as I understand these things happen - but just surprised and hoped it would get better (knowing how impressive their clothing was, website, packaging etc). The dress finally arrived 3 weeks later and just before we moved back to MI, but it was maybe from a store (?) is was in an envelope, not wrapped in plastic or tissue, with no receipt, though it had a tag on it so I figured maybe it came from a store. The dress was (as always) adorable and fit well, I kept it. Fast forward, the other items I had ordered were for my daughter, whom I saw when we returned to MI. She kept one of the 4 items I ordered for her. I followed the directions on the return slip, returned them right away, and have not yet received a credit (it's been over a month). Then, I received (in MI) - the same denim wrap dress I had originally been waiting for - yet in their typical wrapping, etc. I called to let them know I had a duplicate dress, and would send it back. I never heard back, did not receive the credit (I did receive a credit for $88 - which is odd as I had four items totally over $300 - so I'm not sure what happened there). I kept trying to reach a rep - calling 2-3 times a week and leaving a voice mail. I finally called a store in TN - they were terrific. They said a representative would call quickly and they did about 10 minutes later. Jordan was the rep and said "Oh, I have seen your number and every time I see it I am on the phone with a different customer, I am so sorry!." As luck would have it - I was going into a business meeting at that time, and I asked if I could call her in an hour when the meeting was finished. She asked to call me back instead the following morning, and gave me her name and direct number. I thought, "awesome, they'll take care of me now". Never received the call - this was 6 days ago. I have called her twice and the other number they give you on the order form (1-844-DJSTYLE), and am just so frustrated. I don't know how to get their attention, so I am hoping this message will assist. I will gladly remove this post when they call me and follow through. If anyone has a suggestion for me, please let me know. I wish I was located near one of their stores. Urgh, just terrible service, the worse I have ever experienced anywhere in my entire life (and I am 50!).
Written May 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shelly C
Leavenworth, KS461 contributions
5.0 of 5 bubbles
Mar 2020 • Family
I love this store, and the fact that it is pet friendly is a bonus. It’s in a fun neighborhood, and a great place to spend a few hours!
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mandy186370
Bath, UK82 contributions
5.0 of 5 bubbles
Nov 2019 • Solo
Wow what a fabulous shop! I was offered a sweet tea on arrival and the staff were friendly and helpful. The clothes are gorgeous too.
I loved it so much that I returned the next day and was impressed that the staff remembered my name!
Written November 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nicole V
38 contributions
5.0 of 5 bubbles
Jul 2019 • Couples
You’ve gotta pay a visit to Reese Witherspoon’s shop on 12th South! You’re greeted with a “‘Mornin’ y’all” and offered a spot of sweet tea upon arrival! You can’t beat that Southern hospitality! The merch here is surprisingly affordable and cute. Though I only walked out with a bag that reads “Totes, y’all,” I could’ve bought the entire store, as everything was cute and sassy!
Written August 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EHumphriestravels
Cumming, GA462 contributions
5.0 of 5 bubbles
Jul 2019 • Friends
Exactly what you would expect from Reese Witherspoon. Cute totes and adorable clothes. Customer service was average. Love all the cute bags and tees. Really pretty dresses. Be prepared for price. Definitely will go back. Great place to get cute gifts!!!
Written July 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jessmstanley
1 contribution
1.0 of 5 bubbles
Jun 2019 • Business
Have purchased a large amount of clothing for a hefty price in the last several months and all of it seems well made and is very soft and comfortable. However, one of the items in a large order purchased during the Memorial Day sale ran huge, (There were no Reviews on the sale items I bought so I was not aware.) It is the same size as all of the other items I purchased. It did say final sale but considering the amount I have purchased and because I could see it was still available in a smaller size, I called into Customer Service hoping they would exchange it for me. They refused to do anything stating the price was too low and their system could not allow the return, (Its only $8 more currently.) I even offered to pay the higher price for the dress and take the lower for the dress needing to be exchanged. They absolutely will not provide any help. What a disappointment, total crap! You have lost a customer.
Note- Reviewing on a store site since there is no way to review the online site and hopefully someone outside of the phone line will see my review.
Written June 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ruth S
Bellevue, WA687 contributions
4.0 of 5 bubbles
May 2019 • Friends
Loved seeing the store although only bought some novelty items. Clothes are cute but for the younger set. It is very charming including the staff and the offering of sweet tea.
Written May 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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