THEY booked another party during my daughters party time and told me I would have to change it! This was two days before the party!!!! They would not compensate (discount or add an extra to my package) me if I changed the time (which was going to be a very big ordeal to do) AND would not refund my deposit! How do you not refund a deposit when it is the companies fault?!! They have no morals and do not care about their customers ONLY lining their pockets with money! GOOD LUCK AT YOUR NEW LOCATION, bc all I have read is negative things about other peoples experience! This was the second bad experience! My first was when I called to make an appointment and they told me I did not need one. I drove 40 minutes to get my daughters first hair cut and when we walked in they told me they were too busy and we had to have an appointment?!! This place is total trash, stay far away!!!!!!

So I booked the VIA after hours party for my daughter's 8th birthday. First problem was when I called the 1st time they said there was no problems to book the party at the time I wanted then when I went in to pay my deposit they where saying no that it had to be booked after hours. I said no I have already called plus the after hours part is just a name for adding an extra activity. Finally got that straightend out. Next, they told me that they didn't have a current list of songs for the karaoke. The worst was that the day befor the party it rained heavily and flooded one end of our road and the weather was calling for more rain. Going into Memphis from Arkansas on I-40 is bad and risky in great weather for example the 4 car pile up the month before. There is a lot of traffic and even more construction. I truly felt it wasn't safe to go. I live 1hr and 30 mins away. Not to mention I was afraid that if it continued to rain both ends of the road would go under and we wouldn't be able to get home. I called and the owner wouldn't refund our deposit or wouldn't reschedule. I was going to lose $65 and have pay another $65 to reschedule the party! The 1 hr and 45 min party was going to cost $419.00 before it was rescheduled after it was going to cost $484.00! I could take 30 kids to get pizza and movie with drinks and popcorn and still save money! Thats 25 minutes for them to do the hair, makeup and nails for 8 little girls, 30 mind for cake, model just 1 dress, sing 3 songs and dance! This a rip off! I will never take my child there ever again! Thank you sweet and sassy for ruining my 8 year Olds birthday!!!