Thank you for your review. We are sorry you did not enjoy your stay at Loch Katrine. You are correct we do not have a waste/chemical drop on site. We do not offer these services on our site and are able to give directions to a site nearby who offer this. The emergency number you had was the number to the staff member who would have been able to help you at 9pm. The problem was indeed brought up with the manager who managed to rectify the problem. If you had visited the cafe in he morning then it may have been chilly as it is a large building and it takes a while to heat up fully. We have less staff at the moment due to the covid situation and so we are unable to staff our site fully at the moment. I apologise for your experience and hope you continue to enjoy the rest of beautiful Scotland.

Thank you very much for your detailed review. We are pleased you enjoyed your stay with us. We hope you choose us again for another visit.

Thank you for your review. Where to begin with this one. First of all we do have shower facilities situated in our main car park which you can book through out the day and are cleaned after every individual has used it. The lodge that you left (on the day you were due to check out) was left in an unacceptable condition. Litter was strewn all over lodge with an over flowing bin, dirty nappies left, dishes left in sink and food left in the dirty fridge. Due to covid-19 we ask guests to bag all sheets and towels and left in lodge to protect our house keepers. Not only was this not done but the sheets were left on the duvets and pillows forcing our staff to strip them by hand and putting them at risk. There was also drawings left on the wall which you had denied as you explained you did not have pens/crayons with you. However, the drawings were made with a lipstick which was matched to the wall. I am not sure what you mean about the BBQ being unsafe but our BBQs are very safe and gas only to protect the area as it is a SSSI site. I will also add that you did not clean your BBQ and was left for our house keeper. The heavy picnic bench was dragged over the entrance to your lodge which required 2 staff members to remove, the reason for this we are still trying to figure out. You were given only 2 towels when you arrived and so our housekeeper brought you extra for the rest of your stay. These towels are professionally cleaned and dried by a separate company and we have had no other complaints of this.. Due to the extra amount of time and effort required to have the lodge ready for the next guests, the guests were un-able to check in at 4pm and had to be offered complimentary items to apologise. For these reasons and the added risk to our staffs health is why we kept your £50 house keeping deposit. We suggest having more consideration for the staff at the next place you visit.

Thank you for your kind review. We are so pleased you enjoyed your New Year sail with us. The staff enjoyed it as much as our passengers. We hope to see you again in the future.