Airth Castle Spa

Airth Castle Spa: Address, Airth Castle Spa Reviews: 3/5

Airth Castle Spa
3

3.0
242 reviews
Excellent
54
Very good
59
Average
43
Poor
32
Terrible
54

Wills_69
Stirling, UK7 contributions
Horrific
Nov 2021 • Family
Absolutely shocking, stay of nightmares. Blood on sofa, stains on pillows, marks up walls. Place is a building site. Staff rude. Stay away!!
Written November 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicola
1 contribution
Terrible - Do not give them your money
Aug 2021 • Friends
Complained about our terrible hen party experience here. The rooms and service were shocking and so dirty. The spa was nice. We booked a cocktail class (separately) as an add on to a package for over £300. They cancelled this after a few hours of us arriving. We asked to put the money behind the bar with our evening dinner. Spent under £100. They are due us over £200. Tried on multiple occasions to get in contact with no reply on phone and email. Still waiting. Out right fraud.
Written August 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Derek
2 contributions
Avoid this hotel
Jul 2021 • Couples
Have to give a 1 as zero is not an option.

Terrible hotel. Was booked to stay for 2 nights. Room was dirty and covered in mould. Asked for a different room or even pay (stupidly i know) for an upgrade. Nothing else was available so was told if i wanted to check out i would be refunded. 2 weeks later im still waiting on a refund. Nobody returns emails or phonecalls.

Finally got to speak to someone from the accounts team to be told the owner steven mcleod has said no refunds are to be processed but no reason was given to me.

They even told me they were new owners but a quick google search shows that to be a lie.

Please avoid these liars and crooks at all costs
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mandi56
Fife, UK5 contributions
Poor Management Decision
Jun 2021 • Solo
My husband bought me a spa voucher to say thank you for helping him through a period of ill health for my christmas 2019. Unfortunately everytime I tried to book, they were either closed or olin lockdown die to the pandemic, which is understandable. I was told that they were opening on June 14th and would get a call to make a booking, which I did, but I was told that they were only taking bookings on new purchases, and that I would need to wait to use my voucher until October-December, which, I didn’t think was very fair, so I asked to speak with the manager. I was told that Joanne Haggerty would give me a call back, that was 3 weeks ago, and I’m still waiting. Not very fair to those who purchased previously. The poor staff member on the phone knew this was unfair, not good customer service from a manager who can’t even return a call to clear up her own mess.
Written July 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Les C
1 contribution
Dump
Aug 2020
I was given a present of a gift voucher for this dump I say this due to past experience. The management had informed its staff that anyone with a voucher could only book after October,this was totally out with its terms and conditions,I tried to speak to management on six occasions but they know there out of order and won’t talk to you,please do yourself a favour and avoid this money grabbing midden
Written July 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Craig F
1 contribution
Experience non existant
Oct 2020 • Couples
Intended to use facilities after being giving voucher for our wedding the day before booking. Was told they were not accepting vouchers til after the new year due to covid. Yet the vouchers were bought 4 days previous. So disappointed and felt that customers money is all they interested in than giving the customer that exceptional experience that most other hotel spas offer. Decided to pay for the night stay and a high tea. Restaurant was almost empty and the waiting time was still exceptionally long. For cold food.
Even with the vouchers we are not likely to return. Very disappointing.
Written October 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicola R
Glasgow, UK21 contributions
Lovely food.
Oct 2020 • Couples
My partner and I stayed here for an overnight. The dinner was lovely, and the staff so helpful. However, the rooms are very dated, and once you have dinner there is no other opportunity for food, so make sure to bring snacks! We phoned a takeaway, not something we expected to do at a hotel! Also, book treatments well in advance, as we tried to book in a few days prior to our stay and were disappointed to hear the they were completely booked out.
Written October 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kenneth Salmon
Aberdeen, UK55 contributions
Midweek break
Mar 2020 • Couples
Great location, nice grounds, staff were very helpful & friendly.
Room was big and beds comfy. Seemed a bit tired and worn here and there. Room cleanliness could be improved. Ripped curtains, overgrown weeds outside windows.
Spa looked great, didn’t get time to try it.
Food in the restaurant was excellent. Top notch breakfast.
All in all good value. Bit of focus on the rooms and it would get 10/10
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jackie C
1 contribution
Great trip away except for the cold
Feb 2020 • Couples
Food was fantastic. Staff can't do enough for you. Room was comfortable if a bit dated but had everything needed. Only issue was the lack of seating in the bar and lounge area despite there being plenty of space for more tables and chairs and the temperature. In the restaurant lounge and bar area it was freezing and was not a comfortable environment to sit and relax as a result. Would put me off visiting again if this issue wasnt resolved. Heard a number of other guests also complaining about this.
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

col44
Kirkcaldy, UK41 contributions
Pleasantly surprised
Feb 2020 • Couples
Had reservations booking this hotel due to the reviews but was pleasantly surprised Shannon at reception was lovely , food was good with jugs of water offered .
Spa was nice ,clean towels and sauna at the correct temputure , overall good experience . The rooms are dated but clean and comfortable I would come back.
Written February 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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