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I was scheduled to go on the "Best of the Isle of Skye" tour in May 2020. Of course, that did not happen due to COVID-19. I contacted the company for a refund or voucher 4 times, both through email and Facebook messenger. It is now December 2020, and I have not received any response and cannot find any information about the company offering refunds or vouchers. Even if the company is not offering refunds or vouchers (which would make them the only business in Scotland I booked with not doing so), the radio silence is completely unacceptable. I do not trust this company and would not book with them.…
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Date of experience: May 2020
Helpful
In all fairness, we didn't actually go on this trip. We booked this excursion in Jan. 2020 and were really looking forward to being in Scotland, but especially for touring the Isle of Skye. Of course, the world changed since then. I began the conversation of cancelling our trip in April, well before the 21 day time frame the contract specifies. I was willing to pay the 10% as the contract states. I have contacted them again each month, but no response. I did read that "unavoidable and extraordinary circumstances" as the contract states, we will forfeit any refunds. These are certainly unavoidable and extraordinary circumstances. However, Tour Skye NEVER once reached out to us to cancel or to respond to my request for cancellation. If they are going to use the excuse to not reimburse because of the pandemic situation, they needed to communicate that with me....and they had not. DO NOT USE THIS COMPANY unless you are prepared to lose your entire trip cost. Our biggest mistake? Not booking through TripAdvisor.…
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Date of experience: June 2020
1 Helpful vote
Helpful
+1
Awesome day with our tour guide Andrew! He was So knowledgeable on everything we saw and really made our trip enjoyable with plenty of breaks and time to eat! Would definitely recommend him as tour guide!!
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Date of experience: March 2020
Helpful
Response from GwendoleneTourSkye, Public Relations Manager at Tour Skye
Responded Mar 25, 2020
Hi there, many thanks for the lovely review. We are very happy to hear that you enjoyed your day with Andrew. Please don't forget us when you come to Scotland next : )
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We did the Highlands and Isle of Skye day tour from Inverness with Gordon. Had we tried to drive to these places on our own accord, it would have been a mess. Our guide was knowledgeable and passionate about Scotland and the sites we were visiting. Gordon made sure we saw as much as possible - including wild animals off the road, such as deer and birds - which he would point out any chance he could. He was also very willing to let us use traditional Scottish hats to take photos, was willing to pose with us, and was willing to take photos for us. Gordon has a good sense of humor. Feeding the highland cows was definitely a highlight, along with everything else - particularly the fairy pools. Getting whiskey was very nice and our guide also made sure we had adequate time to get food and drinks, and use the bathroom. Overall, this is a tour I'd highly recommend.…
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Date of experience: February 2020
2 Helpful votes
Helpful
Response from GwendoleneTourSkye, Public Relations Manager at Tour Skye
Responded Mar 25, 2020
Hi traveller, thanks for the review. It's great to hear such nice words about our tour and guide, and even greater that you spent a lovely day in our company. We look forward to seeing you again in occasion of your next trip to Scotland :D
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Excellent tour and really fun guide, highly recommend it if you want to see the best of the Highlands
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Date of experience: March 2020
1 Helpful vote
Helpful
Response from GwendoleneTourSkye, Public Relations Manager at Tour Skye
Responded Mar 25, 2020
Hi there, thanks for your review. We are very happy to hear that you enjoyed this tour, and the company of our tour guide. We look forward to meeting you again next time you visit Scotland : )
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