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Dartmoor Railway

Okehampton, United Kingdom
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Dartmoor Railway
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Jason L wrote a review Nov 2021
Paignton, United Kingdom1 contribution
What a con, a Christmas train, don't give them your hard earned money , it's a awful service, I booked this last year and because of covid, I wanted my money back, and I had to lose 25% I'm fuming to say the least , please keep away your be disappointed, disgusting if I could take them to court I would !!!!!! Scum
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Date of experience: December 2020
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John S wrote a review Jun 2021
1 contribution
Visited this station today and found out the following: Dartmoor Railway CIC went into administration in Feb 2020. The company has subsequently been liquidated. So no surpries that some haven't received any reply to their enquiries. The railway has subsequently been sold to Network Rail with an intention to introduce regular train services later in 2021 between Exeter and Okehampton. These will be operated by GWR (Great Western Railway). Part of the station is currently open on weekends and bank holidays staffed by members of the volunteer Dartmoor Railway Association. This includes the Museum and building on platform 2. Also offering teas, coffees etc. There are currently no heritage train services running.
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Date of experience: June 2021
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Gordon Peter wrote a review Mar 2020
1 contribution
After good recommendations, and a great christmas present of a voucher for a train special - which says 'booking available from February' - we have become totally disillusioned and a little disgusted! We have tried online, we have emailed, we have left numerous phone messages and still nothing! What kind of customer service is that?
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Date of experience: March 2020
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Charles Manley wrote a review Jan 2020
1 contribution1 helpful vote
W took a party of 11, children aged between 5 and 14. We paid extra for Premium class as this was a special trip for the family. Our trip was in the afternoon so still daylight, The staff on the train were very enthusiastic and did their best but the carriages were dirty unclean and pretty worn out. Christmas Town in daylight was pretty disappointing but the entertainers were trying their best. Our children had high expectations after watching Harry Potter, Polar Express etc. The biggest disappointment was no steam Loco, It was a vintage shunter. Class 08 and actually one of my favorite class of diesels! but a steam Loco would have made a real difference, adding real magic to the experience. Next year we will be not coming back, choosing the Bodmin and wenford Railway again as we have done for the past 10 years. I would really appreciate some feedback from the railway but wont hold my breath. Certainly not value for money.
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Date of experience: December 2019
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Pauline337 wrote a review Jan 2020
Exmouth, United Kingdom101 contributions28 helpful votes
Was hoping for more things to see on train journey The hot chocolate was nice but disappointed with the money they charged The toy town at the end of the track was quite good
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Date of experience: December 2019
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