Dear 587Lynseyp Thank you so much your positive feedback and understanding - it is so good to hear . We hope to see you again very soon. Thank you.

Hello Thank you for posting your feedback - it is important to us. We are genuinely very sorry that you did not enjoy your visit here. In order to ensure that we are doing our best to keep everyone safe we have worked with and acted on the advice of our local Environmental Health Officer to further improve on the systems we already have set in place & to regulate the number of visitors on site & she is satisfied with what we have done. We have worked hard to ensure that we comply with government guidelines & regulations including carrying out risk assessments, installing hand sanitiser stations, setting up one way systems, using enhanced cleaning regimes, putting up signs, adding screens around counters etcetera. Whilst we are still working on skeleton staff we simply do not have the capacity to employ someone on the door or to take bookings (particularly as we do not charge entrance fees). On busy days we put a large and very clear sign outside our doors asking customers not to enter until another one leaves - whilst the majority observe this & follow social distancing guidelines - unfortunately not everyone does. We hope that you and your family stay safe.