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Russell Stover Chocolates

Closed Now: 10:00 AM - 6:00 PM
Open today: 10:00 AM - 6:00 PM
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Review Highlights
So many sweets!

Oh the choices of sugary goodness! Aisles and aisles of chocolate and sweets. Loved the variety and... read more

Reviewed 4 days ago
HanKelly
,
Bowling Green, Kentucky
via mobile
Fun Place, Cheap Chocolate

There are tons of choices in here, at great prices. You even get a piece of free candy. You can... read more

Reviewed 2 weeks ago
Alex S
,
Clemmons, United States
via mobile
Read all 43 reviews
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Traveler Overview
  • Excellent77%
  • Very good11%
  • Average4%
  • Poor2%
  • Terrible6%
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About
Closed Now
Hours Today: 10:00 AM - 6:00 PM
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Contact
1976 Chocolate Dr, Cookeville, TN 38501-2022
Website
+1 931-526-8424
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Reviews (43)
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1 - 10 of 42 reviews
Reviewed 4 days ago via mobile

Oh the choices of sugary goodness! Aisles and aisles of chocolate and sweets. Loved the variety and found something for everyone. We even got a caramel apple from a rack in the front. Free samples were greatly appreciated at checkout too. Wished they had a...More

Thank HanKelly
RS_Chocolatiers, customer care team at Russell Stover Chocolates, responded to this reviewResponded 4 days ago

Hi, We really appreciate that you took the time to share details about your recent visit to our retail shop. Everyone here is committed to our guarantee of quality product and service. Feedback like yours helps to renew our commitment to always trying our best....More

Reviewed 2 weeks ago via mobile

There are tons of choices in here, at great prices. You even get a piece of free candy. You can also purchase the messed up chocolate from the factory.More

Thank Alex S
RS_Chocolatiers, customer care team at Russell Stover Chocolates, responded to this reviewResponded 1 week ago

Hi Alex, We are so grateful for your feedback. We are beaming with pride knowing that we hit the mark and delivered on everything that we promised.Your opinion is valuable to us and helps us shape everything that we do. By sharing it with us...More

Reviewed July 30, 2018 via mobile

This was such a fun place to run in to on vacation. I loved being able to purchase clearance chocolate that still tastes absolutely amazing! Great cashier working alsoMore

1  Thank Morgan M
RS_Chocolatiers, Owner at Russell Stover Chocolates, responded to this reviewResponded July 31, 2018

Dear Morgan M, Thank you for taking the time out of your busy schedule to review our business. Our goal is always to exceed the expectations of our customers. We look forward to your next visit. It was truly a pleasure to serve you. Until...More

Reviewed July 10, 2018

This was our first visit it was great! There was so much to choose from it was hard to make a decision! I bought my 2 granddaughters salt water taffy & peppermint air bons to send them in the mail! Then I bought 5 other...More

Thank E4150VQlisad
RS_Chocolatiers, Owner at Russell Stover Chocolates, responded to this reviewResponded July 11, 2018

We really appreciate that you took the time to share details about your recent visit to our retail shop. Our goal is always to exceed the expectations of our customers. It is because of feedback like yours that we are able to provide products of...More

Reviewed June 3, 2018 via mobile

We make this a stop on our way to Nashville every year. In February they sell chocolate covered strawberries which are amazing. They also sell discounted Christmas, Valentine's and Easter candy. You can't beat the prices. A great way to stretch your legs on a...More

Thank Lucy9176
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded June 13, 2018

Hi Kelly, We are so grateful for your feedback Thank you so much for taking a few moments to let us know how we are doing. Customers just like you make doing what we do a true pleasure. We are honored by your choice to...More

Reviewed April 1, 2018

I’m not sure I’m reviewing the exact location but the Russell Stover place as you are going in the Smokies is great. We stop there quite often and love it. If you love chocolate then you will love it.More

4  Thank Dallas P
RS_Chocolatiers, customer care team at Russell Stover Chocolates, responded to this reviewResponded April 5, 2018

Dear Dallas, Thank you for taking the time out of your busy schedule to review our business. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Your review makes a difference to us...More

Reviewed February 10, 2018

I have always enjoyed going to Russell Stover's since I was a little girl every year around Valentines with my mom. This year, it was even more enjoyable. The staff is always so kind and considerate to greet you with a sample. But this year,...More

Thank sphonthego
RS_Chocolatiers, Owner at Russell Stover Chocolates, responded to this reviewResponded February 12, 2018

Thank you sphonthego, for giving us such high marks. We are constantly hard at work to deliver the best possible products and experiences. We could not ask for a better compliment. Knowing that your selection was exactly what you needed reminds us of the importance...More

Reviewed December 31, 2017 via mobile

A bit disappointed, thought it was the place where the candies are made and we would have a look at the process, but no, it is an outlet store. That said Russell Stover is some of the best chocolates around. YUM!

Thank Giggy
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded January 2, 2018

Hi, We are sad to hear things did not go as expected. Your opinion is valuable to us and helps us shape everything that we do. Thank you for taking time to share your opinion with others. Kindest Regards, Andrea Customer Care Representative

Reviewed December 28, 2017

You can find the same things at any grocery store or discount store for a lot less. I was very disappointed.More

Thank allisone1351
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded January 2, 2018

We are truly sorry your experience was not to your satisfaction. Your review makes a difference to us and it is incredibly helpful. Know that we value your feedback as a key tool to help us learn ways to improve our business. Best Regards, Andrea...More

Reviewed December 21, 2017 via mobile

Great place to buy chocolates and staff was really friendly and courteous. Great time!! Definately recommend!!More

Thank 64randallm
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded December 28, 2017

Hello, We are so glad to hear you had a superior experience when visiting our shop. Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! Your review is valuable...More

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