Plex HiWire Family Fun & Sports Center

Plex HiWire Family Fun & Sports Center, Columbia: Hours, Address, Plex HiWire Family Fun & Sports Center Reviews: 3.5/5

Plex HiWire Family Fun & Sports Center

Plex HiWire Family Fun & Sports Center
3.5
Game & Entertainment Centers
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9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
11:00 AM - 7:00 PM
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About
Plex HiWire Sandhills is a 90,000 sq. ft. Family Fun Center that hosts HiWire Ultimate Trampoline Park featuring Massive Continuous Trampolines, Olympic-size Foam Pits, Ninja Warrior Obstacle Course, Air-Slam Basketball Goals and Dodgeball Stadium. Our Full Size Regulation Roller Skating Rink is always Rocking & "Jumpin Jacks" Inflatable Park is the largest in the Midlands! Play at our State of the Art Arcades which have Amazing Redemption Prizes! Plex HiWire is also Birthday Party Headquarters and is perfect Venue for Corporate or School Groups!
Suggested duration
2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.5
34 reviews
Excellent
12
Very good
8
Average
7
Poor
2
Terrible
5

JamesinFL
Lake Worth, FL45 contributions
Dec 2013
There are two seperate parts to the The Plex. The Plex part that includes a bounce area, roller skating rink, and several sports areas. The only areas that were open during our visits were the roller skating and bounce areas. Then there is the HiWire Trampoline area. Our kids aged 9 thru 15 tired very quickly of the Plex portion but had a blast at HiWire Trampoline park.

The whole complex seems at bit disorganized and customer service does not seem like a big priority. I think a lot of that really depends on which employee you encounter. Some were utterly unhelpful, while one or two were nice and did help get things sorted.

We did grab a quick bite from the concessions area. Once again customer service here was lacking and simple requests were treated as bothersome to the employees.

My suggestion would be to grab lunch at one of the many nearby restaurants then go straight to HiWire and let the kids have a blast.
Written December 28, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

married2bk
Columbia, SC1 contribution
Oct 2017 • Family
My son had been asking us to take him to HiWire for quite some time. We decided to celebrate his 12th birthday there with a few cousins and friends. We pre-purchased tickets assuming that would expedite the process like it does at similar venues in other cities. We showed up 15 minutes before our jump time as recommended on the website and saw an extremely long line for tickets. We asked where the line was for pre-purchased tickets and were told that there is not one, so we had to get in the long ticket line. We waited 30 minutes to be seen and obviously missed our pre-purchased jump time, as did several small groups in front of us. They did switch our time to the next time slot without issue. There is NO reason that I can think of to pre-purchase tickets other than HiWire gets to keep your money if you do not show up. Just plan on showing up at least 30 minutes before your desired jump time and be prepared to wait. The kids had fun, but it was a bit too chaotic for this momma!
Written October 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi , We are thrilled your 12 year old had a Blast at Plex HiWire! We apologize that we didn't have line set up for pre-purchased tickets. We are working on a solution for that issue . Thanks for the great suggestion and so Excited to hear your Kiddos had FUN! Thank you!
Written December 19, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

cnp1
Columbia, SC98 contributions
Jun 2014 • Family
On a rainy day this place was ok. It was a little expensive but my children seem to enjoy. I tried to inquire about the rates for birthday parties to avoid calling back and finally someone was able to help me. For birthday parties they are definitely overpriced. I gave an average rating because of price but I think it is worth a visit.
Written June 17, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Les H
Columbia, South Carolina, United States122 contributions
Nov 2014 • Solo
where else can u sit inside where its warm or bundles on the bleachers and enjoy watching kids skate for $10. nice snack area for breaks. they have lots of parking. never crowded. call to see when open skate time is since they have lessons and age groups at different times. disco ball and music too. love they support the irmo library and give kids free skating for reading accomplishments.
Written November 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

edswilkerson
Raleigh, NC45 contributions
Aug 2016 • Family
I went to Plex to celebrate my niece's second birthday. The manager and staff delivered less than acceptable customer service; the temperature was incredibly uncomfortable, particularly for a sports complex; our cake was ruined at the hands of stag due to their negligence and the list goes on.

I highly discourage anyone from patronizing this place of business. You will be uncomfortable, and the staff-including the manager- won't care. Their customer service suggests that You, the consumer, the customer do not matter to the team at Plex.
Written August 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi EdWilerson, We are so sorry for the heat in the building yesterday. We were issues with our air conditioning and we are getting it fixed today. We pride ourselves on having the highest of standards in customer service and do apologize if we feel short. We are addressing with Staff & Management on Duty and I assure you this will be rectified. Thank you again for your comments. Our commitment is to be the Best and our Plex Team is committed to this Goal! Please call Chuck Davis at 803-360-7300 so he can get all the specifics. We truly want to make this right and your comments will help us do that! Thanks again and we are truly sorry for your experience. Lori
Written August 15, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Brian Smilowska
Sumter, SC1,736 contributions
Oct 2016 • Family
I been here several times in the past with my family. I have 1 boy and three girls and there is me and my wife plus a family friend. We have brought the kids here many times in the past two years and had no issues. We decided that we would go to the store in Sand Hill for a day of fun but it turned out to be a day of disappointment. We showed up and the parking lot was not very busy so we thought that it would be good not being so crowded. However when we get to the counter to pay the cashier was very polite and she offered us the family deal that would save us money and I was like well that's really cool thank you. She than asks me if all my kids and everyone on our group has socks and so I reply with a yes since we were all wearing socks. Once we get to the entrance my kids are stopped and denied entrance even after we paid full price. As it turns out they said that normal socks are not authorized anymore and that the reason was they are considered unsafe and unsanitary. Well I was a little confused but took my kids to the cashier and she said that the place has special socks for sale that everyone must buy and use to go on the trampolines. I said I did not think we needed to pay extra for socks and she said they were included in the family plan we already paid for. However, the manager had a different opinion. He rang us up an additional $18 charge for a pair of socks and said that they were not covered in the plan and the cashier did not know what she was talking about and was not familiar with the rules. Well we asked to speak to the manager and he said he was the only manager there and that he was not going to get anyone else and was completely rude and un helpful in everyway. He said that his employee did not know the rules and I was like well that's not my problem since we already paid and agreed to a certain deal that we were promised. By now my four kids were crying and upset because they were not jumping. I refused to pay the extra charge for socks and asked to speak to someone in charge or get the corporate number and he refused to give my wife the number saying that he was the manager and that was final. We than asked for a refund and he gave us the money back with an attitude and we left. I think this place is ridiculous to charge for a family of seven $8 per person for a total of $56 plus an additional charge of $14 for socks for a grand total of $74 to jump on a trampoline for 1 hour. For almost a hundred dollars more you can practically buy a trampoline for your house not to mention the management at this facility on this day was rude, helpless, and sarcastic and refused to provide corporate information because he knew he would get in trouble. Lets just say that we will never be back to this place again because of one rude manager. In addition they also have inflatables but they are an additional charge of like $6 a kid so to do all this your paying like $130 and that is not including any food, video games, or anything else you get suckered into buying for your kids and they consider regular socks unsafe and unsanitary. Well even if I buy a pair of socks from them and put them on my feet. the minute I walk and they touch my feet than they are just as unsanitary as the socks we were told to take off. Makes no sense.
Written October 12, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Brian, Thank you for taking the time to write a review. We are certainly sorry you had a less than pleasant experience and it certainly sounds like there was a misunderstanding in regards to our new policy requiring our Grippy Jump socks. We put this in place because it's more safe having the grip rubber on bottom of socks and is more sanitary. Previously we did not allow regular socks because of slipping and safety issues. Family Night on Mondays is a great deal at $35 for up to six immediate family members and is very popular. The $2 Grippy socks are reusable and we encourage customers to bring with them for future visits. You are a long time customer and we do appreciate your business and comments by letting us know we can improve our language about our sock policy. Thank you again for taking the time to write a review. We do hope you will return to have fun with you family once again at Plex HiWire !
Written October 19, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Colette F
Charlotte, NC151 contributions
Apr 2015 • Family
1st time visitor!

My 8 year old son had so much fun! They had a trampoline area, a basketball area and an obstacle course type area along with a stair where kids could jump into foam squares.

Good options for my son!

The staff is very serious about their job and will blow their whistle if you are not playing it safe.
Written April 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Colette, Thank you for taking the time to write a review on Plex HiWire! We really appreciate your comments and your patronage! Hope you will come back to Jump again soon! Thanks again! Lori
Written February 29, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ANDREW B
63 contributions
Mar 2017 • Family
I had an extremely bad experience at Plex Hiwire in Columbia, Sandhills. When we arrived there the lines were very long just to sign a waiver. We then heard from the guest that they had some more around the corner so we went and stood in line about 15 min. We were then told that we needed to stand in another line, which was about 80 plus people in line. They were totally unprofessional and to have one line for ALL the amenities is chaos waiting to happen and it did, so we wasted gas and time, because we were not standing in line for an hour just to get a ticket and then wait some more!
Written March 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi AJR, We are so very sorry you're experience was less than perfect at Plex HiWire. We do appreciate you taking the time to give us feedback though. We always strive to give excellent customer service so we are sorry we fell short. Hope you have a super day and do hope you will cone back to see us again! Again, our apologies....
Written March 25, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

thejetsetter1
1 contribution
Aug 2016 • Family
Sandhills location, Columbia, SC. Horrible. Air conditioner not working. Inside thermometer reading 84 degrees. Being a Registered Nurse I Immediately went to management to inform them of possible liabilities due to heat related injuries. They refused to listen , I asked to speak to the managers, manager and was told they could not reach senior level management. I asked for management business card, the cell number had been removed. I called number that was available, it ringed to front desk to the rude, unprofessional so called site manager. Conditions were that of a third world country!! Take your kids and money anywhere but the plex. 1/3 star. They don't really care about the kids!
Written August 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, We are so sorry about the heat in the building yesterday. We were having issues with air conditioners and we do apologize. They should be fixed today. Again, we apologize. We also want to apologize is there was miscommunication. We are a Local Small Business and our reputation and respect for our customers is of utmost importance. Please call Chuck Davis at 803-360-7300. He is aware and is waiting for your call. Again, our apologies....
Written August 15, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

BethIneson
Irmo, SC266 contributions
Sep 2013
The facility is fantastic, but that is all that can be said on the positive side. The staff needs a lot of training and has no understanding of customer service. Kids are running wild everywhere and getting help from anybody is next to impossible, whether it be at the snack bar, on a field, at a birthday party, renting skates or speaking to someone on the phone. The place is just an over all horror
Written February 17, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Plex HiWire Family Fun & Sports Center

Plex HiWire Family Fun & Sports Center is open:
  • Sun - Sun 11:00 AM - 7:00 PM
  • Mon - Thu 9:00 AM - 10:00 PM
  • Fri - Sat 9:00 AM - 11:00 PM


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