I was extremely disappointed with how this went. At first.....the carriage had two couples in it, (us) and another couple. One couple sat in front, we sat in the back. I thought we were supposed to sit that way due to social distancing. We waited and waited past our departure time. THEN, they crammed in a family of six or seven!!! Into every possible open spot, it was ridiculous. There were then two screaming toddlers on the ride in between us and the guide, I could barely hear anything he said. I really feel like they were just cramming as many passengers in as possible to make money, versus caring about the comfort of their riders. I really should have asked for our money back at the end of the ride. There was one pc. Of plexiglass between the driver and all of the passengers. It was extremely difficult to hear him through the plexiglass. I strongly recommend picking another provider (there are many others) that uses microphones. Other tours have plexiglass in between riders and microphones/speakers. Our guide said to make a motion if we could not hear him. Then, when I did, (several times) he indicated that he saw me, then he never repeated anything I requested to be repeated. Also, I had hoped that the tour would hit the main points of the city to help us get our bearings. It does not. It sounds like every carriage (every carriage company?) goes to a booth on the way out, and a number is drawn like “bingo” and that carriage gets randomly assigned an area of the city to drive around. So, it is NOT a comprehensive tour of the entire historic area by any means. I should have done more research. It was a waste of our money. I never write negative reviews, so...know if I’m writing something critical, it was bad. I was on the 4:15 pm ride on Wed. July 1. I still may call & complain. I was so disgusted & disappointed.