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Sesame Place

2,960 Reviews
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Sesame Place

2,960 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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crankypants5150 wrote a review Dec 2020
Maple Shade, New Jersey3 contributions2 helpful votes
Today I took my family to Sesame place. There were 9 people in our group, 5 children and 4 adults. 8 of us were completely complaint following your mask regulations to stop the spread of Covid. I have a severely disabled 15 year old daughter who can not physically wear a mask. She is severely developmentally delayed, severely autistic, has epilepsy, is non verbal and always has 2 additional support staff with her to maintain her safety. Developmentally, she is at the functional level of a toddler. Toddlers are not required to wear masks! I am writing to express my sincere disappointment in the lack of effort that was made to safely attempt to make an accommodation to allow my daughter to safely stay in the park. We were told we had to leave if she did not wear a mask. We held the mask to her face and I held the straps behind her head and she kept ripping them off. She was sitting in her wheel chair with 3 adults surrounding her and even when she went on a ride, she was accompanied by an adult wearing a mask. I was told by your supervisor who identified herself as “Cat” that she would assist me to the welcome center where I can request a refund for the 4 season passes I just purchased on 12/27/2020. I purchased 2 platinum passes and 2 transferable passes so my severely disabled daughter that cost over $780.00. When I asked for a refund I was told they are not issued and I was “misinformed:’ by Cat, your supervisor. I choose Sesame place since you identify yourself as an “Certified Autism Center”, and I wanted to support an environment where my daughter would have multiple opportunities to be out in the community where workers understood her disability and unique accommodations. So now I can’t take my daughter to Sesame place if she won’t tolerate a mask and I won’t receive a refund since it’s not part of your policy. Sesame Place is in direct violation of Dr. Rachel Levine’s , the Pa Secretary of Health’s order requiring face coverings. Section 3 : Discusses the exceptions to facial coverings and part 1 states “Individuals who cannot wear a mask due to a medical condition , including those with respiratory issues that impede breathing, mental health condition, or disability. The American Disability Act states that state , local and private businesses must consider “reasonable modifications” so that they person with the disability can participate in, or benefit from the programs being offered. Please reach out to me to issue us a refund since there was NO REASONABLE ACCOMDIATION made by Sesame Place to allow my daughter to stay and participate in the rides. Oh and by the way, I am a ICU RN who has been caring for covid patients since March. I received my immunization and have been adhering to all of the guidelines these past 9 months but there are exception to be made in specific situations and this is one of them! She safely enjoyed the rides at the Funplex in Mt Laurel all summer as well as on the boardwalk in NJ.
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Date of experience: December 2020
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Heather H wrote a review Nov 2020
Hummelstown, Pennsylvania, United States2 contributions3 helpful votes
We took our almost two year old daughter to Sesame Place for the first time for the Very Furry Christmas event. Overall it was a good visit and the park is good for that age group. The park isn’t very large and wasn’t overly crowded. We were able to ride most rides without a long wait and the park has clear signage posted for height restrictions. We did miss one of the shows because we showed up about 5 minutes prior and it was at capacity. But- we arrived to one later about 15 minutes early and got in without an issue. Related to COVID, the park and the staff are doing a good job staying vigilant with temp checks at the entrance, regular cleaning and limiting seating at shows and on rides. They did close some rides and cancel the parades, but they said there would be characters on floats out in the park, but we didn’t see any while were there (from about 11-2pm.) You can easily see the park in a few hours even with several rides and we were thankful that there aren’t long lines. As others have said, the food wasn’t amazing but it was okay for park food and security didn’t have a problem with us bringing in toddler snacks and waters. We’ll likely be back for a visit in summer time. All in all, we had fun, the staff were friendly and helpful, the park is accessible and well designed for parents with young kids and the holiday program is cute - a great park to tackle with toddlers!
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Date of experience: November 2020
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Tina Parson wrote a review Nov 2020
3 contributions
Yes my grandson had his 2nd birthday party there on Halloween day. A Halloween dine with Elmo and Friends. It was a wonderful experience. Connie who was my server made the experience the best ever. I had the toppers for his birthday cake. Her and her team hooked that cake up with M&Ms and cut out the edible sesame street characters and put it around the cake and added 11 cupcakes for my party. What a beautiful experience. And lastly, the crew from Dine with Elmo allowed me to come in early to decorate my grandson's table and they help me do it. It was awesome. Sesame Place in Langhorne PA. October 31, 2020.
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Date of experience: October 2020
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KFam wrote a review Oct 2020
Reading, Pennsylvania3 contributions1 helpful vote
I have been going to Sesame Place since my own childhood, and in adulthood I would treat the children of friends and family frequently to trips there. I have noticed in recent years since bringing my own children that you literally could not have a visit without seeing staff sparring with guests and security throwing people out. You begin to wonder if that many belligerent guests could possibly be visiting this one venue, especially when these encounters are not something you witness at other nearby attractions. I got my answer as to what is going on during my family’s most recent and final attempt to visit. Due to a minor error we were attempting to immediately fix, heavily pregnant and with two young children in tow we had multiple staff members accost us (one without a mask yelling at us in close proximity) and threaten forceful removal. We were calm, respectful, and trying to sort things out when we were told in no uncertain terms that we had not even one second to leave or they would call police and security. Of course, we left. We had no interest is sparring with anybody. We just wanted a fun day for our babies. Less than a minute could have resolved everything to everyone’s satisfaction, but staff had the most inexplicable meltdown I have ever witnessed anywhere by anyone. And if staff on site don’t make it clear enough that there is zero respect for patrons and zero training on how to act like a civilized adult, when you wish to reach out to customer service your concerns are not even slightly addressed. A generic response that doesn’t give one word of concern about staff’s abhorrent, aggressive behavior is sent with a Sesame Place graphic. I would never risk another trek there. It is tiny, dirty, overcrowded, expensive, and as a reward for any shred of loyalty you are treated like garbage without any recourse. Everyone around me had long started to refuse to go to Sesame Place with so many other options available to find fun along with cleanliness, dignity, and respect, but I wasn't able to sever the cord. This last experience finally taught me nothing is worth risking here ever again. Not my time, money, or children.
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Date of experience: October 2020
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ERat wrote a review Oct 2020
Bunker Hill, West Virginia707 contributions167 helpful votes
We usually visit during the Halloween Spooktacular because the crowds are less and the decorating is really nice. That was NOT the case this year! They say they are limiting the number of guests due to COVID-19. I didn't see ANY difference in the attendance numbers compared to the previous 5 years. They did close some attractions, which caused others to be more crowded. The shows were limited and the capacity was reduced, which means you needed to stand in a line (where no one understand social distancing) for an extended amount of time just to get admitted. The Halloween decorations were almost non-existent. Companies have used COVID as an excuse to reduce services without reducing prices. Overall, we were disappointed this year and probably won't return. Guest behavior is becoming an issue.
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Date of experience: October 2020
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