Club Aspire at Heathrow Terminal 5

Club Aspire at Heathrow Terminal 5

Club Aspire at Heathrow Terminal 5
4.5
5:00 AM - 9:00 PM
Monday
5:00 AM - 9:00 PM
Tuesday
5:00 AM - 9:00 PM
Wednesday
5:00 AM - 9:00 PM
Thursday
5:00 AM - 9:00 PM
Friday
5:00 AM - 9:00 PM
Saturday
5:00 AM - 9:00 PM
Sunday
5:00 AM - 9:00 PM
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About
The Aspire Lounge at London Heathrow Airport T5 is open to all travellers, not just those with a business or first class ticket, though we welcome them too. With great views of the runway at Britain's busiest airport and a premium menu ensure your time before your flight can be as enjoyable and as relaxed as you wish it to be. Our Aspire lounge at London Heathrow T5 is designed to ensure that whatever the reason for your journey, there is no better place to start than in our lounge. Comfortable seats, a great range of food and drink, free WiFi and more have all been brought together to make sure that your journey begins in comfort and style.
Suggested duration
2-3 hours
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  • Hann711
    9 contributions
    A great experience,thank you to the staff for their efforts.
    The lounge was clean, the food at breakfast time was very good quality and the staff very friendly and helpful. I misplaced my passport during my visit and the staff were very efficient in reuniting me with it. The lounge is worth the fee and the staff deserve great praise during a very busy and difficult travel period.
    Visited December 2021
    Traveled as a couple
    Written December 30, 2021
  • Zack S
    1 contribution
    Great lounge for a great price.
    My dad and I got stuck in the airport for nearly 24 hours after British Airways/American screwed us over on our connecting flight. We ended up going to a few restaurants and our last stop was here. Honestly I wish we would’ve found this lounge sooner. The food was okay but the service was fast and Ioana and Dana(probably butchering the names here) were very nice and basically were bringing us our drink orders within 30 seconds of ordering them. Coming to this lounge definitely made our terrible layover a lot better and in an airport with almost exclusively overpriced bars/restaurants, finding somewhere that’s a good deal was very nice.
    Visited July 2021
    Traveled solo
    Written July 5, 2021
  • Slodd
    Chicago, Illinois63 contributions
    Crowded but great service
    Veronica in the lounge was very friendly and prompt. Awesome service. The check in process was long but check out person was friendly too. The lounge was very crowded though and access is becoming more and more difficult. Would suggest pre booking for 6 pounds in advance
    Visited December 2022
    Traveled with family
    Written December 25, 2022
  • Fetlar13
    Wirral, United Kingdom143 contributions
    Awful, lack of comfy seats and not worth the money!
    We booked this lounge because we had a near 5 hour wait between our overnight flight from Vancouver and our connecting flight to Manchester. We needed a comfy seat to maybe catch forty winks after a horrible flight. Arrived at approx 15:15 and were dismayed to find that the lounge only has about 12 large comfy seats (all taken of course!) and the rest of the seating cramped, hard and uncomfortable. The lounge doesn’t even have toilets, you have to go out past the queue to get in and then make your excuses to get past the same queue to get back into the lounge. My wife had been quite ill during the overnight flight and just wanted to get her head down until she felt better. We were then moaned at because we were told that “You’re not allowed to take up seats by lying down!” I explained to the complaining member of staff that my wide was feeling ill and needed to rest, she wouldn’t listen and insisted that my wife sat up. Absolute joke of a lounge, save your money!
    Dear Fetlar13, Thank you for taking the time to leave your review. I'm sorry to see the experience you describe. Unfortunately due to capacity, we cannot allow guests to lie down over seating within the lounge. We will pass your feedback to the lounge manager in order to improve our service in the future. Thank you for your feedback and we hope to see you again to demonstrate our usual high level of service next time. Kind Regards, The Aspire Team
    Written February 25, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2020
    Traveled as a couple
    Written January 8, 2020
  • Surreyfamily1
    London, United Kingdom103 contributions
    Early closing
    I've used this lounge maybe 6 times. Why? It's the only one on Priority Pass in T5. If I had the choice I wouldn't bother. Despite the posted closing time of 2230, they stop bringing out fresh food at 2030. Start to vacuum around you at 2100, and effectively try to ensure you go by 2115 by making your stay unwelcoming. This in spite of flights not departing until 2230. Its the same every time, as I get the same flight out each time. As for the quality of the food. Its middling. Limited choice as the lounge is quite small. Not the best standard. The bar is well stocked and service quick. Photo taken at 2106 hrs, still almost got and a half until closure.
    Dear Surreyfamily1, Thank you for taking the time to leave your review. I'm sorry to see the experience you describe. We will pass your feedback to the lounge manager in order to improve our service in the future. Thank you for your feedback and we hope to see you again to demonstrate our usual high level of service next time. Kind Regards, The Aspire Team
    Written February 25, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2020
    Traveled on business
    Written January 6, 2020
  • Buzby58
    Buckinghamshire, United Kingdom16 contributions
    Aspire? Probably in the corporate marketing department!
    We booked Aspire in well in advance at £40 per head which at the time didn't seen unreasonable. However having to queue up for 30 minutes behind non booked customers to 'check in' wasn't great which reflected what was on offer, which was pretty dire. The breakfast buffet was to say the least unimaginative and very limited. In it's defence the staff were charming and we especially liked Joana who was lovely. It's probably worth paying the £40 per head if you don't have to queue - if you do I'd recommend going to another outlet where you don't have to wait and I suspect the cost will be pretty much the same.
    Hello, Thank you for taking the time to leave a well balanced review. I am really pleased that you felt welcomed by all our staff, particularly Ioana. I am sorry that you were in a queue for so long to enter our lounge, unfortunately due to the location of the lounge, having separate queues would be problematic. As advertised on our website, our lounges only offer simple snacks and light meals but I apologise if you felt the breakfast buffet didn't meet your expectations. If you would like to discuss this further please contact us via enquiries@no1lounges.com stating your booking details and the name of your review. Kind regards, Paula
    Written March 10, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2023
    Written March 6, 2023
  • tirsabel
    Washington DC, District of Columbia124 contributions
    Mediocre experience, wouldn’t have paid for access
    We entered at 8:15, exactly 3 hours before our departure using priority pass access for our family. The lounge was packed with nowhere for a group of 4 to sit together, and barely a place for a group of 2 to sit together. If you pre-reserve a space at 6gbp/pp, there are some reserved seats but even those filed up soon after our arrival. The food line was not terrible, with bacon, eggs, sausage, burnt croissants, small yogurt parfait, porridge, pancakes, etc. fruit juices were available and alcohol to purchase. It was quite warm due to the glass ceiling and minimal air circulation. It looked like maybe there is an upstairs area which remained closed during our visit. We ate quickly and left to go sit at an empty gate. Also there were no bathrooms available for use while we were there so we had to leave each time to use the bathroom, highly inconvenient. The staff was fine and pleasant
    Visited August 2022
    Traveled with family
    Written August 27, 2022
  • Pete&Dan
    Ireland5 contributions
    Woman at bar - Amazing and sweet! Balbir so kind and kept the place in tip top shape! BUT THE REST DREADFUL 🫤
    We Bought our lounge pass on Revolut once we made it through security that process easy as pie 🥧 but let me tell you once I walked up to the gate with my partner all (BEEP!) went sour! The woman who was at the gate was so so rude I showed her my tickets and the utter ignorance off her was a true joke she kept saying come back at 12:30 and keep pretty much Bushing us off I was then made scan a QR code at the entrance to put myself and my partner on a waiting list (for reference we arrived at the lounge at approximately 11:00) so me and my partner (annoyed off by the whole ordeal) decided to walk off for the hour and a half and went to Gordon Ramsey plane food just after security (we recommend) while at Gordon’s place I got my notification to come down to the lounge at 11:40 (40 minutes before my time so the woman said) when we got down they where so so so so rude! They were looking at us like headless chickens, me and my partner young in our 20’s wearing like shorts and tracksuit type vibe where honestly looked at like Idiots (not the term I originally used) by the time we got to the Lounge🫤 it was a head sore tryna get in, we where told stand to the side again for 10 minutes and obviously me and my partner both furious at this point, kinda tried to get our point across showing the messages and everything of the notifications but nope not good enough he send me another one called me over by name (loudly yet I was right beside him..) asked to see my notification to see if it matched what I showed him previously.. wow it did! We were let in and barely got any form of apology by the staff who where involved in that or deal, the woman who checked us in at the actual desk was very nice to us very smiley upon entering which was nice to see after the hassle! We managed to find a seat once we entered by absolute chance as the place was packed. There’s a section down the bottom reserved for whoever, yet was empty for almost all of our limited 3 hours in the lounge, the could of accommodated people here until others arrival time. Food was sub par. The woman at the bar though was absolutely excellent such a lovely woman! So friendly and respectful and remembered our drink order I know where in the uk but gave me local Irish bar vibes! The woman cleaning up after us - balbir was also excellent so kind and was very nice to talk to! The end of the experience after dealing with the (Beep) was nice but I can’t give higher stars based off 2 amazing people as I’m judging the experience as a whole and this ain’t worth it! First awful experience with a lounge also first and last time in this one! 🥳
    Hello, Thank you for taking the time to leave a well balanced review. I am really pleased that you felt welcomed by our a couple of our staff, especially Balbir, I will pass on those kind words about her to our Heathrow lounge team. Some of the issues raised in your review are of concern to us and we would like the opportunity to investigate further as we expect all our guests to feel welcomed from the moment they arrive. If you could please contact us via guestrelations@no1lounges.com stating your visit details and the name of your review, we would be happy to look into this. With regards to your lounge entry, the standard entry is 3 hours before you fly, but you can purchase additional hours if you intend to arrive earlier than that. It sounds like you arrived 4.5 hours before your flight, we can clarify this via email though. We look forward to hearing from you. Kind regards, Paula
    Written January 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2023
    Traveled as a couple
    Written January 29, 2023
  • Christoph
    11 contributions
    Aspire Gaming the System
    With a multi-hour layover in Heathrow Terminal 5 we wanted to use the Aspire lounge with our Priority Pass memberships in early January 2023. Trying to enter around 3.5h prior to our next flight we were told that the lounge only admits guests up to 3h before their next flight, so we'd have to wait. They also suggested to register with their digital queue so we'd be notified when we could enter the lounge. In general we are not crazy about the 3h time limit when you have a layover through no fault of your own that exceeds that time, but okay, capacity is limited and travel volume is up. We registered in the digital queue, had something to eat at Fortnum & Mason (highly recommend!) and came back 50 min later, asking to be let into the lounge. We were told that the lounge was now full and there were other people in line, including other groups of 3. The same moment another group of 3 people is allowed to enter the lounge and I ask them how long they have been waiting and they respond "20 min". I ask the Aspire person how they can get into the lounge when we have clearly been waiting longer and the Aspire person answers that their flight is leaving within an hour and therefore they get priority. What this comes down to is that Aspire is gaming the system by maximizing the total number of entries into the lounge by making people wait for as long as possible and only admitting them shortly before their flights. This minimizes average time spent in the lounge by each guest and maximizes the number of "headcount" compensations Aspire gets from Priority Pass and other customers. All at the expense of guests that properly got in line and wanted to access the lounge for a long layover and at the expense of Priority Pass and other payors that need to reimburse Aspire for higher number of guests than under a first-come-first serve system. The worst is, that Aspire is not transparent about this. I needed to press them to admit that this was there system and that it's not really a queue as much as a pool of waiters that Aspire lets based on this system of "least amount of expected time spent in the lounge". After exactly 90 min of waiting, we received our electronic invite to now enter, which we declined to not give Aspire the satisfaction of earning a headcount reimbursement on us. Would never visit this lounge again and in fact will probably avoid Heathrow for layovers all together going forward. Bottom line is that the Priority Pass experience is being continuously devalued by capacity limitations.
    Hello, Thank you for bringing your experience to our attention. We apologise that this happened, it is not within our company guidelines. I would like to reassure you that this issue has been flagged at management level to be addressed with all staff. Kind regards, Paula
    Written April 27, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2023
    Written January 5, 2023
  • tivasa
    Prague, Czech Republic98 contributions
    Not really worth what I paid
    I had a super long layover and they wouldn’t allow me (or anyone) to go in with longer than 3 hours until your flight. Ok, cool, I get it… I finally was able to get in, and I was expecting at least some comfy chairs. Nope. So then I tried to move to a couch that looked comfortable, but the lady said I couldn’t sit there since I was just 1 person. That just seems stupid, and like they were just wanting more people inside. Inside is very small and while there are quite a few options for food, both hot and cold, the setup is not great for people trying to get in or out. For £40, not being able to sit where I want that is at least a little comfortable after attempting to sleep on the hard / arm rest-full chairs in the main terminal… it’s not worth it. However, if I was drinking wine or beer, maybe it would have been, since those are complimentary. Lol. I’m just exhausted from traveling and a 10 hour layover makes not being comfortable annoying. 🤷🏻‍♀️
    Visited August 2022
    Traveled solo
    Written August 21, 2022
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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Fetlar13
Wirral, UK143 contributions
Jan 2020 • Couples
We booked this lounge because we had a near 5 hour wait between our overnight flight from Vancouver and our connecting flight to Manchester. We needed a comfy seat to maybe catch forty winks after a horrible flight. Arrived at approx 15:15 and were dismayed to find that the lounge only has about 12 large comfy seats (all taken of course!) and the rest of the seating cramped, hard and uncomfortable. The lounge doesn’t even have toilets, you have to go out past the queue to get in and then make your excuses to get past the same queue to get back into the lounge. My wife had been quite ill during the overnight flight and just wanted to get her head down until she felt better. We were then moaned at because we were told that “You’re not allowed to take up seats by lying down!” I explained to the complaining member of staff that my wide was feeling ill and needed to rest, she wouldn’t listen and insisted that my wife sat up. Absolute joke of a lounge, save your money!
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Fetlar13, Thank you for taking the time to leave your review. I'm sorry to see the experience you describe. Unfortunately due to capacity, we cannot allow guests to lie down over seating within the lounge. We will pass your feedback to the lounge manager in order to improve our service in the future. Thank you for your feedback and we hope to see you again to demonstrate our usual high level of service next time. Kind Regards, The Aspire Team
Written February 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Surreyfamily1
London, UK103 contributions
Jan 2020 • Business
I've used this lounge maybe 6 times. Why? It's the only one on Priority Pass in T5. If I had the choice I wouldn't bother. Despite the posted closing time of 2230, they stop bringing out fresh food at 2030. Start to vacuum around you at 2100, and effectively try to ensure you go by 2115 by making your stay unwelcoming. This in spite of flights not departing until 2230. Its the same every time, as I get the same flight out each time. As for the quality of the food. Its middling. Limited choice as the lounge is quite small. Not the best standard. The bar is well stocked and service quick. Photo taken at 2106 hrs, still almost got and a half until closure.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Surreyfamily1, Thank you for taking the time to leave your review. I'm sorry to see the experience you describe. We will pass your feedback to the lounge manager in order to improve our service in the future. Thank you for your feedback and we hope to see you again to demonstrate our usual high level of service next time. Kind Regards, The Aspire Team
Written February 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Buzby58
Buckinghamshire, UK16 contributions
Feb 2023
We booked Aspire in well in advance at £40 per head which at the time didn't seen unreasonable. However having to queue up for 30 minutes behind non booked customers to 'check in' wasn't great which reflected what was on offer, which was pretty dire. The breakfast buffet was to say the least unimaginative and very limited.

In it's defence the staff were charming and we especially liked Joana who was lovely.

It's probably worth paying the £40 per head if you don't have to queue - if you do I'd recommend going to another outlet where you don't have to wait and I suspect the cost will be pretty much the same.
Written March 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave a well balanced review. I am really pleased that you felt welcomed by all our staff, particularly Ioana. I am sorry that you were in a queue for so long to enter our lounge, unfortunately due to the location of the lounge, having separate queues would be problematic. As advertised on our website, our lounges only offer simple snacks and light meals but I apologise if you felt the breakfast buffet didn't meet your expectations. If you would like to discuss this further please contact us via enquiries@no1lounges.com stating your booking details and the name of your review. Kind regards, Paula
Written March 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tirsabel
Washington DC, DC124 contributions
Aug 2022 • Family
We entered at 8:15, exactly 3 hours before our departure using priority pass access for our family. The lounge was packed with nowhere for a group of 4 to sit together, and barely a place for a group of 2 to sit together. If you pre-reserve a space at 6gbp/pp, there are some reserved seats but even those filed up soon after our arrival. The food line was not terrible, with bacon, eggs, sausage, burnt croissants, small yogurt parfait, porridge, pancakes, etc. fruit juices were available and alcohol to purchase. It was quite warm due to the glass ceiling and minimal air circulation. It looked like maybe there is an upstairs area which remained closed during our visit. We ate quickly and left to go sit at an empty gate. Also there were no bathrooms available for use while we were there so we had to leave each time to use the bathroom, highly inconvenient. The staff was fine and pleasant
Written August 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pete&Dan
Ireland5 contributions
Jan 2023 • Couples
We Bought our lounge pass on Revolut once we made it through security that process easy as pie 🥧 but let me tell you once I walked up to the gate with my partner all (BEEP!) went sour! The woman who was at the gate was so so rude I showed her my tickets and the utter ignorance off her was a true joke she kept saying come back at 12:30 and keep pretty much Bushing us off I was then made scan a QR code at the entrance to put myself and my partner on a waiting list (for reference we arrived at the lounge at approximately 11:00) so me and my partner (annoyed off by the whole ordeal) decided to walk off for the hour and a half and went to Gordon Ramsey plane food just after security (we recommend) while at Gordon’s place I got my notification to come down to the lounge at 11:40 (40 minutes before my time so the woman said) when we got down they where so so so so rude! They were looking at us like headless chickens, me and my partner young in our 20’s wearing like shorts and tracksuit type vibe where honestly looked at like Idiots (not the term I originally used) by the time we got to the Lounge🫤 it was a head sore tryna get in, we where told stand to the side again for 10 minutes and obviously me and my partner both furious at this point, kinda tried to get our point across showing the messages and everything of the notifications but nope not good enough he send me another one called me over by name (loudly yet I was right beside him..) asked to see my notification to see if it matched what I showed him previously.. wow it did! We were let in and barely got any form of apology by the staff who where involved in that or deal, the woman who checked us in at the actual desk was very nice to us very smiley upon entering which was nice to see after the hassle! We managed to find a seat once we entered by absolute chance as the place was packed. There’s a section down the bottom reserved for whoever, yet was empty for almost all of our limited 3 hours in the lounge, the could of accommodated people here until others arrival time. Food was sub par.
The woman at the bar though was absolutely excellent such a lovely woman! So friendly and respectful and remembered our drink order I know where in the uk but gave me local Irish bar vibes!
The woman cleaning up after us - balbir was also excellent so kind and was very nice to talk to! The end of the experience after dealing with the (Beep) was nice but I can’t give higher stars based off 2 amazing people as I’m judging the experience as a whole and this ain’t worth it! First awful experience with a lounge also first and last time in this one! 🥳
Written January 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave a well balanced review. I am really pleased that you felt welcomed by our a couple of our staff, especially Balbir, I will pass on those kind words about her to our Heathrow lounge team. Some of the issues raised in your review are of concern to us and we would like the opportunity to investigate further as we expect all our guests to feel welcomed from the moment they arrive. If you could please contact us via guestrelations@no1lounges.com stating your visit details and the name of your review, we would be happy to look into this. With regards to your lounge entry, the standard entry is 3 hours before you fly, but you can purchase additional hours if you intend to arrive earlier than that. It sounds like you arrived 4.5 hours before your flight, we can clarify this via email though. We look forward to hearing from you. Kind regards, Paula
Written January 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christoph
11 contributions
Jan 2023
With a multi-hour layover in Heathrow Terminal 5 we wanted to use the Aspire lounge with our Priority Pass memberships in early January 2023.

Trying to enter around 3.5h prior to our next flight we were told that the lounge only admits guests up to 3h before their next flight, so we'd have to wait. They also suggested to register with their digital queue so we'd be notified when we could enter the lounge. In general we are not crazy about the 3h time limit when you have a layover through no fault of your own that exceeds that time, but okay, capacity is limited and travel volume is up. We registered in the digital queue, had something to eat at Fortnum & Mason (highly recommend!) and came back 50 min later, asking to be let into the lounge. We were told that the lounge was now full and there were other people in line, including other groups of 3. The same moment another group of 3 people is allowed to enter the lounge and I ask them how long they have been waiting and they respond "20 min". I ask the Aspire person how they can get into the lounge when we have clearly been waiting longer and the Aspire person answers that their flight is leaving within an hour and therefore they get priority.

What this comes down to is that Aspire is gaming the system by maximizing the total number of entries into the lounge by making people wait for as long as possible and only admitting them shortly before their flights. This minimizes average time spent in the lounge by each guest and maximizes the number of "headcount" compensations Aspire gets from Priority Pass and other customers. All at the expense of guests that properly got in line and wanted to access the lounge for a long layover and at the expense of Priority Pass and other payors that need to reimburse Aspire for higher number of guests than under a first-come-first serve system.

The worst is, that Aspire is not transparent about this. I needed to press them to admit that this was there system and that it's not really a queue as much as a pool of waiters that Aspire lets based on this system of "least amount of expected time spent in the lounge".

After exactly 90 min of waiting, we received our electronic invite to now enter, which we declined to not give Aspire the satisfaction of earning a headcount reimbursement on us.

Would never visit this lounge again and in fact will probably avoid Heathrow for layovers all together going forward.

Bottom line is that the Priority Pass experience is being continuously devalued by capacity limitations.
Written January 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for bringing your experience to our attention. We apologise that this happened, it is not within our company guidelines. I would like to reassure you that this issue has been flagged at management level to be addressed with all staff. Kind regards, Paula
Written April 27, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tivasa
Prague, Czech Republic98 contributions
Aug 2022 • Solo
I had a super long layover and they wouldn’t allow me (or anyone) to go in with longer than 3 hours until your flight. Ok, cool, I get it…
I finally was able to get in, and I was expecting at least some comfy chairs. Nope. So then I tried to move to a couch that looked comfortable, but the lady said I couldn’t sit there since I was just 1 person. That just seems stupid, and like they were just wanting more people inside.
Inside is very small and while there are quite a few options for food, both hot and cold, the setup is not great for people trying to get in or out.
For £40, not being able to sit where I want that is at least a little comfortable after attempting to sleep on the hard / arm rest-full chairs in the main terminal… it’s not worth it.
However, if I was drinking wine or beer, maybe it would have been, since those are complimentary.
Lol. I’m just exhausted from traveling and a 10 hour layover makes not being comfortable annoying. 🤷🏻‍♀️
Written August 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Flavius V
8 contributions
Apr 2022 • Couples
This has to be the worst experience I have ever had in any airport lounge I have used.
I booked two places for me and my partner for the 24th March 2022 at a cost of £33 each..£66.
On arrival we were hit by the overpowering smell of curry, once inside we found out why.
The only food available on the "buffet" was a sort of chickpea curry, a bowl of pasta and a meagre selection of salad. We didn't bother with any of it.
We thought we'd try the bar next.
I asked for one pint of draught beer and a gin and tonic, no beer, no gin the bar tender said.
OK, two cokes, no coke she said. I asked what she did have, she shrugged her shoulders and pointed to six bottles on a shelf behind her so we didn't get a drink either.
The lounge boasts it "offers" unlimited food and drink but for £66 all we got was a seat.
I complained to the manager but my complaint was met with indifference..no offer of a refund.
We won't be booking this place again.
Written April 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gail K
Sheffield, UK26 contributions
Sep 2021 • Couples
Just simply not worth the money and certainly not the experience I’d expect from a private lounge.
We always book a lounge before travelling to start our journey off right.
This lounge was a huge disappointment. The chairs were grubby, the place was really small so we had to walk up and down a few times to find a seat ( I can do that for free in the airport) and no private loos - you had to use the airport facilities. Please keep in mind we paid £50 for two to search for seats, eat a bacon butty and go out to public toilets. Absolutely rip off and would not recommend.
Huge fan of lounges but won’t be back to this particular one.
One positive the staff we’re working hard to keep up.
Written September 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dking2001
Mumbles, UK65 contributions
Dec 2021
My family and I used this lounge just before Christmas and were extremely disappointed with the whole experience. The lounge itself is tucked away, almost apologetically, in the corner of the terminal meaning that it fails to achieve the relaxed and spacious feel of many other lounges.

All tables in the lounge seemed very small, certainly too small for a family of 4 to eat breakfast at comfortably. There were also very few spare tables meaning that in the end we had to clear one with dirty plates on to be able to sit down.

My daughters vegetarian breakfast never arrived and this was despite the fact that I reminded the staff after 30 mins or so of waiting. This meant all we had for my daughters entrance fee was a couple of pieces of fruit and a cup of tea.

The fact that this is the only Priority Pass Lounge in what should be the flagship terminal at Heathrow is really poor. I have raised my concerns direct with Priority Pass and still to receive the promised call from their customer service department.

We will not be returning
Written January 10, 2022
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Club Aspire at Heathrow Terminal 5 (Hounslow) - All You Need to Know BEFORE You Go

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