Wow 8 years! You certainly have joined us on our journey here! We strive to create a fun filled day here for all , so it is great to have such positive feedback. We are pleased to hear that you enjoyed meeting our animals and that the tractor ride was a highlight for you. We look forward to your next visit! Many Thanks Jade

Hi Emma, Thank you so much for your fantastically detailed review. It is so wonderful to hear that you and your group had such a magical experience with us. It's also really lovely to have some team members mentioned, they will be just as thrilled to hear that you had so much fun with them. Thank you for visiting us at Christmas time, it was a pleasure to have you all. We hope you come back again soon and visit us. We will also pass on your super comments about Father Christmas too. Best wishes,

Hello and thank you for your review. We are so pleased you and your family enjoyed the variety of activities we have to offer. It's always the sign of a good day when the little ones (and big ones) don't want to leave. We have designed the farm park to be open and spread out to help visitors not feel crowded. We are sorry you felt your food was overcooked, we would encourage visitors if they have an unsatisfactory experience with our catered food, to let the catering team know. Our team can then hopefully resolve the matter for you as we don't want anyone to go hungry. The Animal Encounters can get busy, so for the Easter holidays we did spread these out and have them running for an hour at a time to try and help ease the volume of visitors in these areas at one time. We look forward to welcoming you back in the summer! Best wishes,

Thank you for your review. The £40 you paid included the admission for a child and two adults as well as your tinsel tots experience. The Tinsel Tots event was advertised as an event for toddlers, which included a couple of party games (as you described), decorating a gingerbread biscuit as well as a visit from Father Christmas. The photos were something new we tried this year, we had had a lot of requests in previous years to have this service. As we used another supplier, we had to offer to products at a set rate. This option has been well received by the majority of our visitors but we understand that some people won't. I apologise for the delay in your photos being ready. Unfortunately the hospitality industry has struggled with staff recruitment and despite us managing to have a full team, due to the governments restrictions on isolating, we did have some days where we didn't have a full team. Despite our best efforts, we were unable to get any additional staff in that day. Our receptionist did an amazing job managing in these difficult circumstances but this was not our intention. Hopefully with the restrictions easing we will be able to avoid staff shortages. This would also explain why there were some tables waiting to be cleaned. Again, I apologise for this experience, this is not the normal standards of the farm. I'm sorry you felt ripped off, as earlier stated, the event was advertised online to help visitors understand what to expect with new events. Best wishes, Victoria

Hi Allysha, Thank you for your review. I'm so pleased to hear you liked the lemur enclosure so much, however, we don't actually have any lemurs at the farm park... I presume you are referring to the meerkat enclosure as this is the only area we have viewing platforms for young children/wheelchair users. I am sorry you felt the farm was dirty and lacked cleanliness, I would just like to confirm that you did visit on the weekend/Monday when we had that awful storm with 90 mph winds. There were multiple bins on site, however, the outdoor ones were brought inside until the winds had calmed down as they were a safety hazard to animals and visitors. Unfortunately when it rains, we do get mud in the indoor areas, this is something which unfortunately is out of our control. And even after we have cleaned the areas soon gets messy with the next lot of muddy boots. Our team work very hard at the end of each day to get the park spotless ready for the next days visitors, even if it does happen all over again. I am unsure as to the smell you are referring too, I spoke to a number of our annual pass members who were in over those few days and none of them reported a strange smell. Perhaps it was the smell of damp clothes from the visitors coming in from the rain? Again, this is something out of our control. On the topic of staff, I had thirteen staff members in each day over the February Half term, so I'm not sure how you missed them, but if you were on site for half an hour, you wouldn't have gotten far to see them. This is probably why you felt it was a 'rip off' as you didn't visit all of our facilities. We understand a lot of people will be anxious with venues working towards getting back to usual visitor numbers. However, businesses need to start getting back to pre Covid visitor numbers, so we can continue to invest in our facilities and team members. We have still not gone back to pre Covid visitor numbers but I think people have forgotten just how busy visitor attractions were before 2020. I am sorry you felt the admission for 3 people (plus animal feed) and the food purchased in the cafe was high. In the last 12 months there have been; 2 wage increases (with another on the way), animal feed has gone up, animal bedding has gone up, food products have gone up, heating costs has gone up... basically everything has gone up. We make sure we reinvest in the farm park every year, improving the facilities for our visitors and our animals, and this is what our income goes towards. The animals that cannot be fed have specialist dietary requirements so cannot have the normal feed, so if we allowed visitors to feed them, they would get extremely unwell. So I apologise that you were disappointed you couldn't feed them, but we will not put our animals health at risk. You could of instead fed some of our other animals like; the sheep, pygmy goats, boer goats, pigs, alpacas, sika deer, fallow deer, red deer to name a few. The lack of parking was not due to us being exceptionally busy, but due to visitors parking with extremely large gaps between vehicles. We have a staggered development plan for the parking facilities, however, we will have to use some temporary structures to encourage visitors to park more considerately until this is completed. Regards

Thank you so much for your wonderful review! We are so pleased you enjoyed your visit and more importantly felt safe! We're thrilled you enjoyed all we have to offer and we hope you come back to see us again soon. Best wishes

Hi Rob, thank you so much for your wonderful review. Christmas is such a magical time of year and it's so nice to hear that our visitors had such a great experience with us. We look forward to seeing you again soon. Many Thanks

Thank you for your review , we do have a lovely mix of animals here so I am pleased you enjoyed petting and feeding them , I'm sure they were too! Having read this review and talking to my colleague we agree that a sign should be placed in our eating areas, notifying people that we do have recycling bins here. We agree that as much as possible should be done to recycle so I hope you feel better knowing we are taking further action to help with this. Many Thanks Jade