Rialto Poolroom Bar & Cafe

Rialto Poolroom Bar & Cafe, Portland: Hours, Address, Rialto Poolroom Bar & Cafe Reviews: 3.5/5

Rialto Poolroom Bar & Cafe
3.5
11:00 AM - 2:30 AM
Monday
11:00 AM - 2:30 AM
Tuesday
11:00 AM - 2:30 AM
Wednesday
11:00 AM - 2:30 AM
Thursday
11:00 AM - 2:30 AM
Friday
11:00 AM - 2:30 AM
Saturday
11:00 AM - 2:30 AM
Sunday
11:00 AM - 2:30 AM
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What people are saying
Customer Service is a Joke
Dec 2019
I work with a local advertising agency and today I met up with the owner, in between meetings, for a quick lunch and drink. He ordered the Buffalo Chicken Wrap and I ordered the Rialto burger. When the food arrived, I had my burger but his chicken wrap was clearly not a "Buffalo Chicken Wrap". The menu says that the "Buffalo Chicken Wrap" is crispy chicken tossed in buffalo sauce. First of all the chicken appeared to be grilled chicken and there was zero evidence of any buffalo sauce on said chicken. When we brought this to the attention of the server, Athena, she double checked that she had placed the order correctly. She had. So she checked with the kitchen staff who assured her it was "Buffalo Chicken". Again... this chicken was not as described... there was no buffalo sauce on the chicken. Athena apologized and spoke to the manager. The manager told her she could have the wrap remade, but as I mentioned earlier we were in for a quick lunch on a business day. There was maybe 3 bites taken out of the chicken wrap, it wasn't what was ordered, and we declined to have it wrapped up and taken with us so we asked to have it removed from the bill. When Athena told us her hands were tied, we asked to speak to the manager. The manager on duty was Rachel. Rachel told us that she wasn't allowed to comp a meal that the only recourse was a discount or to have it remade. AGAIN... this meal was not ordered or eaten, and we were bound by time. Rachel insisted that the meal be paid for. When we refused to pay for a meal that wasn't ordered, or eaten, Rachel became very upset and claimed that my boss was being very rude and told us to leave. I've personally been in to the Rialto only a handful of times. Every single time I've been in there is with the owner of the ad agency. He visits there often, he brings clients in there, and when he treats his staff to a meal that's where they go. I'm sure my $27 tab today won't make or break this business, but it's the last dollar I'll ever spend in this establishment. On top of that they've lost a long time, loyal customer, who spends several hundred dollars a month (month after month) over poor customer service and the price of a chicken sandwich. Athena did a great job, but it was clear her hands were tied. Rachel doesn't have the ability to manage, nor does she have the authority to manage. If their MANAGER doesn't have the authority to clear the charge of a mistake without turning it into a scene then their should ALWAYS be someone on duty who does. This place is a joke.

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
27 reviews
Excellent
4
Very good
13
Average
4
Poor
2
Terrible
4

Menachem G
Tel Aviv, Israel20 contributions
Solo
I went to the Rialto on a Thursday night to hear Mel Brown and his group play. I am not a drinker and this was the first time I have been in a bar in decades. I didn't eat anythiing, so I can't comment on that, either. The music was excellent, but the 10pm Thursday night "crowd" in January was sparse. I don't think there were more than 20 people there.
Written January 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mike McKenzie
Portland, OR82 contributions
I like the Rialto. I hit it late on a week night, ordered fries and a kale salad at Archie’s Diner from the happy hour menu. It was really good. The people who work here are nice. The Rialto has four components - Jack London Review jazz club, the Jockey Club an OTB joint, the diner and a pool hall. On the weekends this place is probably hopping in an inimitable Portland way.
Written July 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

timiniowa
Vancouver, WA214 contributions
Solo
Stopped in on Kentucky Derby day for a pimento burger and a beer. when I checked in on FaceBook it posted as "Arthur's Diner". The Rialto is the pool room in the back. In the lower level is the "Jack London Review" - an apparently vibrant jazz club as determined by me as I viewed a schedule of the upcoming music. Step out through the side door and you find yourself in some sort of betting parlor which was overflowing this being Derby day.
A very interesting place in my book and I must go back again for some jazz or to place a couple bets.
At the risk of being called a creeper I will mention that the scantily clad servers were a real treat. Sweet girls.
Written May 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mike McKenzie
Portland, OR82 contributions
Friends
Saw 2 great shows at the Jack London Revue as part of the 2020 Portland Jazz Fest. The Jack London is a jazz club in the basement of the Rialto. The Jack London is a smaller club, offering an intimate live music experience. Last year I saw the house band here and it was okay, but the quality of the Jazz Fest performers was too-notch. Awesome jazz-oriented venue.
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

AnoukPDX
Portland, OR33 contributions
Friends
I was part of a family after wedding party who all met at this bar . As we were being let in the bar the bouncer at the door would not allow the family members in, who lived in Puerto Rico. They had state ID on them, a drivers license just like the rest of us and were in their early thirties. A few of us went to management and they refused to discuss it. As they became more belligerent we left.
We were trying to understand their logic but it was purely a prejudicial move . I never thought I would see this in my community.
Written September 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RyIrish
Portland, OR1 contribution
Friends
After playing two games of pool and having a single drink, the bartender tried to charge me for 1.5 hours of table time (20 minutes in reality). The bartender put those charges on my tab despite seeing the time stamp of when I ordered my drink. The manager had clearly seen this sort of thing before and quickly reversed the charges. All this AFTER I had to ask for an itemized receipt (because the bill was blatantly too high).
Written January 11, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joe
1 contribution
I work with a local advertising agency and today I met up with the owner, in between meetings, for a quick lunch and drink. He ordered the Buffalo Chicken Wrap and I ordered the Rialto burger. When the food arrived, I had my burger but his chicken wrap was clearly not a "Buffalo Chicken Wrap". The menu says that the "Buffalo Chicken Wrap" is crispy chicken tossed in buffalo sauce. First of all the chicken appeared to be grilled chicken and there was zero evidence of any buffalo sauce on said chicken. When we brought this to the attention of the server, Athena, she double checked that she had placed the order correctly. She had. So she checked with the kitchen staff who assured her it was "Buffalo Chicken". Again... this chicken was not as described... there was no buffalo sauce on the chicken. Athena apologized and spoke to the manager. The manager told her she could have the wrap remade, but as I mentioned earlier we were in for a quick lunch on a business day. There was maybe 3 bites taken out of the chicken wrap, it wasn't what was ordered, and we declined to have it wrapped up and taken with us so we asked to have it removed from the bill. When Athena told us her hands were tied, we asked to speak to the manager. The manager on duty was Rachel. Rachel told us that she wasn't allowed to comp a meal that the only recourse was a discount or to have it remade. AGAIN... this meal was not ordered or eaten, and we were bound by time. Rachel insisted that the meal be paid for. When we refused to pay for a meal that wasn't ordered, or eaten, Rachel became very upset and claimed that my boss was being very rude and told us to leave. I've personally been in to the Rialto only a handful of times. Every single time I've been in there is with the owner of the ad agency. He visits there often, he brings clients in there, and when he treats his staff to a meal that's where they go. I'm sure my $27 tab today won't make or break this business, but it's the last dollar I'll ever spend in this establishment. On top of that they've lost a long time, loyal customer, who spends several hundred dollars a month (month after month) over poor customer service and the price of a chicken sandwich. Athena did a great job, but it was clear her hands were tied. Rachel doesn't have the ability to manage, nor does she have the authority to manage. If their MANAGER doesn't have the authority to clear the charge of a mistake without turning it into a scene then their should ALWAYS be someone on duty who does. This place is a joke.
Written December 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Geff Z
Portland, OR1 contribution
This is going to be a weird one, Friends. My company spends a lot of money at Rialto Poolroom and today I ordered a buffalo chicken wrap but received a regular chicken wrap. There wasn't time for me to order a new wrap so I asked for a refund or a credit. I was told by the bartender that I could ONLY have another sandwich made and that I couldn't get a refund for the sandwich. I even asked for a gift certificate and she said no. She said the policy was to only remake the meal. I said there wasn't time for me to eat a remade meal. Eventually, I quietly and peacefully told her that I could not pay for a meal that I did not order. She told me to get out of the bar. I was shocked. I have given the Rialto two years of business. Just last night, I handed the company card to all the employees and told them to go have drinks at the Rialto Poolroom. Not 24 hours later, I'm being treated like a criminal and a thief because I wouldn't eat the food I did not order. I'm being asked to leave the bar because I'm being disrespectful for quietly asking for store credit because the meal I ordered didn't come. I'm shocked. I asked for a crispy buffalo wrap and I received a regular chicken wrap. And the bartender exercised her power to ask a loyal/regular customer who had not raised his voice above a whisper to leave the bar. I have to talk to the management about this and I'll be bringing my company bank statement that shows how much money my advertising agency spent this year at their establishment. Remember friends... I asked for a comp or gift certificate for a meal... because I did not receive the right meal. This is not good business and is very troubling. Business cannot be conducted this way.
Written December 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Larry R
Portland, OR236 contributions
Solo
I had a coupon for half off (cost me $10), to try this place again. My two favorite things were the Rueben (one food critic said it was the best in Portland but that was a long time ago) and their pulled pork barbecue sandwich.

To my surprise the pulled pork was back on the menu, but I think it used to come with cheese and onions. I had them hold the Cole slaw which I hate and the sandwich would have been ok if parts of the pork weren't dried out, or for some other reason tough. The fries were also hard, with some soft ones. All and all a really poor meal.

The bartender was nice and had to do the whole place. He wasn't able to honor my coupon as he did not know how to ring it up and he could not get a hold of the owner.

BTW the MyPerk coupon was a very bad deal, $10 for half off costs you money unless you spend over $20! (My sandwich was about $14 with a coke)
Written December 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RSNN
Portland, OR6,303 contributions
Solo
I walked in during happy hour. Ordered a coors lite for $3 and played some video poker.
There are about 7 pool tables in this place and 6 video poker machines. At the far end there is a downstairs venue called The Jack London Review. They have live music there. In fact they have Mel Brown on Thursday Nights play there. So this is where he went after Jimmy Mack's closed down. Nice to know this. I might like to go check this out sometime.

There is a diner that you can walk into from inside Rialto's. it is Arthur's Dinner. A small diner. But looks very nice.

Next door on the corner there id The Jockey Club where they have Off Track betting. Also part of the Rialto's But apparently run independently of the Pool Bar. Both are nice places depending on what kind of mood you are in.
Written June 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Rialto Poolroom Bar & Cafe

Rialto Poolroom Bar & Cafe is open:
  • Sun - Sat 11:00 AM - 2:30 AM