Pendleton Woolen Mill Store

Pendleton Woolen Mill Store

Pendleton Woolen Mill Store
4
Speciality & Gift ShopsHistoric Sites
Monday
6:00 AM - 6:00 PM
Tuesday
6:00 AM - 6:00 PM
Wednesday
6:00 AM - 6:00 PM
Thursday
6:00 AM - 6:00 PM
Friday
6:00 AM - 6:00 PM
See what travelers are saying
  • Timjquinn
    Sierra Vista, Arizona21 contributions
    5.0 of 5 bubbles
    Beautiful Products!
    We really enjoyed stopping in Pendleton and stopping at the woolen mill. They have a large store of clothes, blankets and gifts. They have clothes on sale and the back of the store has a lot of discounted blankets with the most minor defects. We picked up a men’s shirt and two throw blankets; all discounted!
    Visited June 2023
    Traveled as a couple
    Written June 28, 2023
  • Andy5573
    Palmyra, Pennsylvania246 contributions
    3.0 of 5 bubbles
    Nice store, worth a stop if you are a shopper
    Nice store, friendly and helpful staff. Pendleton made items are very nice and if you are looking for wool products this is worth a stop. Read the labels on the items you are considering purchasing, we saw some clothing that was being sold that was made offshore.
    Visited July 2023
    Written July 13, 2023
  • LaurieB980
    Portland, Oregon648 contributions
    5.0 of 5 bubbles
    Interesting tour for adults!
    PWM offers a GREAT tour of the woolen mills, and our guide was quite good! We had to wear ear phones in order to hear her as the machines made a LOT of noise at times. We were able to see the machines taking the raw wool and making it into thinner strands, the MANY colors of wool on spindles, and the "weaving" of blankets and other fabrics. It was fascinating! I think the quality of the items they make is pretty high. We were told that the blankets are made here in Pendleton, and that the many other items like shirts, purses/bags, and book covers, etc., are made at the Washougal, Washington, factory. A great tour to be part of!
    Visited August 2023
    Traveled as a couple
    Written August 26, 2023
  • Rebecca N
    1 contribution
    3.0 of 5 bubbles
    Birthday present not shipped in main order very sad.
    online ordering. The company shows that your items will be shipped and received in 7 to ten day. Warning to customers wishing to buy this way: They ship when they can so if you are ordering a Birthday present. Please plan on more than a month to receive your items because even though the catalog shows an item it is not in the same store and you have to get your items in diferent orders. Usually late.
    Visited November 2023
    Traveled solo
    Written November 15, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles420 reviews
Excellent
173
Very good
151
Average
64
Poor
22
Terrible
10

John B
1 contribution
1.0 of 5 bubbles
Sep 2021
I purchased a Pendleton Sequoia Anorak from the sales lady over the telephone. She was, I thought very helpful in selecting the product. I was told it was not in their catalog and there was no way to view the court on the website. The sales lady told me if it didn't fit there would be a return label enclosed to return it for free. I purchased it and it shipped the same day, two days later it was received in Texas. The coat was too tight for my wife and was lined and would be too heavy in Texas.

The sales woman also told me there was no way to review this product on line to see if it was the right product.

I called about returning the jacket, and was told I had to pay the return postage. That I needed to contact their Customer Service Website, who have still not called me back regarding help with the product selection. They told me they would give me a return label but it would return it to their warehouse in Nebraska and the store would not want to credit the price back to me.

While trying to return it on line, I entered the product number from the Packing List and there is the jacket to be viewed on line before purchasing.

I called the store back and she referred me back to the CS line, and I explained they had told me I needed to return it to the store. I asked if she had requested the District Manager give me a call. She said she had but again told me she probably would not return my call, since they did not have a store manager.

This store goes out of there way to sell you on their quality and customer support to support a sale. Unfortunately it is nonexistent when you want to return a product. From the sales woman not being familiar with their return process to not allowing me to review the product on line, this has been a net loss of an experience.

So between the sales people not being familiar with store return policies, District Manager's not willing to return a customer's call and the entire experience leaving me with a bad taste in my mouth I cannot in good conscience recommend shopping at this store. I am now just returning the. product instead of replacing it and staying away from the Pendleton name. They do have a good product, but support for dissatisfaction is not one of their concerns. Very typical customer support attitude when selling a good product. People will continue to shop from Pendleton, due to the name regardless of customer service experience.

Good luck with your transaction with Pendleton, I hope you don't have any need for interaction beyond paying for your product.
Written September 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marshall
Union, WA17 contributions
5.0 of 5 bubbles
Jun 2021
I am a Northwest guy and Pendleton products have been in my life for over 7 decades. I am a 100% disabled vet so purchasing a $400 blanket was a bit of a push. We bought items from the bargain section which were good looking items but just off a bit not perfect. We spent 2 hours looking and walked out with several stunning items now brought into our home for a great price. These products will outlast you and are worthy of passing down.
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rebecca N
1 contribution
3.0 of 5 bubbles
Nov 2023 • Solo
online ordering. The company shows that your items will be shipped and received in 7 to ten day. Warning to customers wishing to buy this way: They ship when they can so if you are ordering a Birthday present. Please plan on more than a month to receive your items because even though the catalog shows an item it is not in the same store and you have to get your items in diferent orders. Usually late.
Written November 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

teresamaria77
Austin, TX1,012 contributions
5.0 of 5 bubbles
Sep 2020 • Couples
We were passing thru Pendleton on our way to Seattle so had planned to stop here. It’s September 1st 2020 and so there is NO TOURS here at this time due to covid. The shop is open so you can shop here but that’s it. Gotta wear a mask in their shop. Fitting rooms are there so you can try on but I think they prefer just trying it on right on the shop floor which is cool. They have a great range of items: Caps Beanies Jackets Shirts kids t.shirts teddy bears mugs coasters bags blankets table runners raincoats socks headbands sweaters coats table mats throws just lots of cool stuff. But be sure to check the labels as I was going to buy a puffer jacket with a cool design on it till I saw it was made in China. Buy made in USA😊 Happy we stopped buy it’s a lovely shop would have liked to have taken the tour, but hey there’s always a next time!
Written September 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Timjquinn
Sierra Vista, AZ21 contributions
5.0 of 5 bubbles
Jun 2023 • Couples
We really enjoyed stopping in Pendleton and stopping at the woolen mill. They have a large store of clothes, blankets and gifts. They have clothes on sale and the back of the store has a lot of discounted blankets with the most minor defects. We picked up a men’s shirt and two throw blankets; all discounted!
Written June 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Janet R
Clarkdale, AZ18 contributions
5.0 of 5 bubbles
Apr 2023 • Couples
Highly recommend doing the tour of Pendleton Woolen Mills in Pendleton Oregon. Very informative and beautiful. You will see the process from beginning to end that they have used for decades. As well, founder Roy Bishops special relationship with Americas Native Tribes.
Written April 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jessica W
Minneapolis, United States19 contributions
4.0 of 5 bubbles
Aug 2020
Great little museum at the back of the store. Be sure to visit! The staff were helpful and the store/museum were all using good Covid19 precautions. Bought a beautiful blanket and some nice socks. We'll be back to see the Mill when Covid is over.
Written August 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LaurieB980
Portland, OR648 contributions
5.0 of 5 bubbles
Aug 2023 • Couples
PWM offers a GREAT tour of the woolen mills, and our guide was quite good! We had to wear ear phones in order to hear her as the machines made a LOT of noise at times. We were able to see the machines taking the raw wool and making it into thinner strands, the MANY colors of wool on spindles, and the "weaving" of blankets and other fabrics. It was fascinating! I think the quality of the items they make is pretty high. We were told that the blankets are made here in Pendleton, and that the many other items like shirts, purses/bags, and book covers, etc., are made at the Washougal, Washington, factory. A great tour to be part of!
Written August 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

leestrips
south lake tahoe17 contributions
4.0 of 5 bubbles
Jul 2020
Fun to finally spend time walking through this store. Blankets just gorgeous. Huge selection. Large selection of men’s and women’s clothing but a little disappointed to find that only the blankets are still made at the mill, everything else is made overseas.
Written August 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

s2r2
Redmond, OR44 contributions
5.0 of 5 bubbles
Jul 2022 • Couples
Have heard of Pendleton Woolen Mills all my life. Really enjoyed the tour. Midweek at 1100 there was only one other couple. Make reservations on their website. Pleasant guide and could easily hear with head sets.
Written August 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Pendleton Woolen Mill Store - All You Need to Know BEFORE You Go (2024)

Frequently Asked Questions about Pendleton Woolen Mill Store

Pendleton Woolen Mill Store is open:
  • Mon - Fri 6:00 AM - 6:00 PM



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