I used to like this store, in the previous years that I've visited, I've always had a good experience. However, when I tried to go in today with my service dog, the lady at the counter was very rude. Note: NOWHERE ON THE STOREFRONT IS THERE A SIGN THAT SAYS "PLEASE NO DOGS BECAUSE THERE'S A CAT IN THE STORE." There is a sign about no food/drinks, and not being on your phone, but nothing about dogs/service dogs. The lady at the counter very rudely said "umm, no. No dogs, I have a cat." Didn't specify cat in the store, just a cat somewhere. My service dog is very polite and mostly ignores cats, so we wouldn't have bothered one if it was in the store, but we weren't given a chance. This lady caused me to have a panic attack, when all I wanted to do was support the business by buying books. Guess I'll be going elsewhere for books when I'm in town. I'm very disappointed with how my service dog and I were received.

Surprisingly extensive inventory. Helpful knowledgeable owner. Don't miss on your way thru downtown Newport.