Be aware Thrifty does NOT honour Expedia bookings. We had a confirmation receipt but they would not honour the price. The managers special is an EV vehicle WITHOUT a plug. If you want a non EV vehicle it’s an upgrade.

Deceptive enterprise, changes conditions in destination, cheats by signing things in fine print q one not only does not ask but q asks otherwise. So you sign things you explicitly reject. One has no way of complaining pq deceived signature. Better to hire services q apparently has some higher charge q these types of companies q knowingly add costs q do it cheating and the q hires them cannot dsps know q hire you.

I rented a car from Thrifty in June at the Portland, Oregon airport, booking through Travelocity. The initial price seemed reasonable, and I thought everything was in order. However, after returning the car, I was shocked to find that Thrifty had charged my credit card nearly **three times the agreed-upon price**. I immediately tried to contact them through their website and by calling their customer service line. Despite multiple attempts, I received no response. I also reached out to Travelocity, hoping they could assist, but I still haven’t been able to resolve the issue. This entire process has been extremely frustrating and exhausting. I’m incredibly disappointed with the lack of communication and support from both Thrifty and Travelocity. I would **strongly advise against using Thrifty** unless you’re prepared to deal with hidden charges and no customer service to help.

Thrifty downgraded my rental to a much smaller vehicle than we needed for this trip. Not enough seatbelts for everyone or space for luggage. They offered no alternative and still charged me full price. There were multiple vans and full size SUV clearly parked on the lot. Do not use Hertz/Thrifty!

Worst experience of my life yesterday afternoon at Bradley International Airport. Made my reservation in July for a Managers' Special (thought I would try something new). After checking in online and attempting to do a counterless check in, app kept telling me there were no available cars. Finally had to go to counter. The nasty, rude, ill-mannered woman at the counter told me 'that is only a reservation. It is Friday afternoon. We have no cars.' WTH!!!? It ended up being a loud yelling match with cussing in the big main room in front of everyone. That woman needs to be fired!! What is wrong with your company? Is this what you consider customer service. I am still reeling about the situation! In conclusion, I did get the absolute worst car on the lot! Scratched, dented, and with 60k miles on it. Not worth more than $25 per day. Now I can get to MA to care for elderly mother. Thanks Thrifty, for the making a tough trip harder than it already is!!

We arrived in Iceland later that day with a small child. The guy who works at the agency said we don't have a car because we didn't arrive at the scheduled time. The flight was delayed. The vehicle was paid for three months in advance. Very uneasy feeling. The guy who worked at the agency rigidly and inflexibly stood behind the fact that there was no vehicle for us, at the same time he turned on the phone his menager and kept us unsupervised to coordinate communication with us in another language. We left with the promise that our money would be returned. No refund of our money. Please pay attention to the agency Thrifty in Iceland, very inflexible, rigid, without understanding that child is with us and in the end without a refund of the money. It is very sad for the agency and for Iceland itself that they have such representatives of their country.

I had a reservation for 11 pm tonight. The flight wasn't landing until after 10 so I called the corporate office and they said the office was closed at 10 pm so I cancelled the reservation. I got to the airport and it was indeed open. They told me they could not reopen the reservation and there was no car for me. My wife called corporate back and they reopened the reservation, but could not confirm if the office was still open at 1105 pm. The corporate office giving us the incorrect closure time and telling us that no one would be there to put me in a car cost me an additional 270.00 for a reservation somewhere else. This is completely unacceptable.

Awful 😞 no service we had a paid reservation and it was confirmed after flying for hours they didnt open rental office at all during regular business hours. A sign sent us over to another rental company which had no car for us and we were told we had to wait for 2-3 hours for a car!!!! Do NOT use Thrifty!!!

I booked a rental car through Expedia and ended up renting with Thrifty. When I got to the desk to get my car, they mentioned it was an all-electric vehicle. I said, "Nope, I've had one in the past, and it was a real pain to keep it charged." They said that's what I booked, but I could have a gas vehicle for the low price of an additional ~$ 150.00. I paid the extra money, but I am miffed because I have not located where they said electric vehicle.

Absolutely shambolic service. Tried renting a car in the Los Cabo San Jose in Baja California and they tried to completely scam us. It’s a total ripoff and the customer service took ages with horrible music when we tried to cancel our reservation. Terrible experience and the worst way to start a holiday.