The Jet Express
The Jet Express
4.5
About
Traveling at speeds up to 40 mph, the Jet Express Ferry whisk you away on a quick 12 ½ mile, 25 minute voyage from Port Clinton, Ohio to downtown Put-in-Bay, Ohio or on a 17 mile, 45 minute voyage from Sandusky, Ohio to downtown Put-in-Bay and Kelleys Island, Ohio. Best of all, your scenic Lake Erie voyage features friendly, knowledgable crew and an opportunity to view all 12 U.S. islands and numerous Canadian islands. Stylishly appointed passenger lounges, featuring cushioned seats and carpeted decks provide for MAXIMUM passenger comfort! While, thrilling open-air seating is available providing for MAXIMUM passenger excitement! First level indoor seating (no stairs to climb) is available and handicap accessible. The Jet Express is designed with passenger comfort and convenience as a top priority! • Lowest fares per mile • Kids 5 & under ride FREE! Exclusive late-night service ensure that you won’t miss any of the island excitement.
Port Clinton, Ohio

Awards
Travelers' Choice
2024

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Travelers talk about
(32 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles354 reviews
Excellent
224
Very good
86
Average
24
Poor
8
Terrible
12

travelgirl179
Pennsylvania355 contributions
5.0 of 5 bubbles
Sep 2021 • Couples
We ordered a package that was two round trip tickets with a golf cart rental for $100 during any week day, which was a great deal! With two round trip tickets without the package, it would have put us around $70-$80 dollars and then the golf cart rental for the day would have put us over, so I definitely recommend getting that package if you can! We arrived for the first ferry of the day, which was 8:30am and it wasn’t crowded at all. The ticket lady was quick at getting us our tickets and answering any questions we had. I do recommend arriving at least 10 minutes early to check in or purchase tickets and then get on the boat, because they leave pretty promptly at the departure time. The ride to Put in Bay was about 30 minutes and sitting on the top deck gave us gorgeous views of the island. It’s definitely a little windy and a little chilly in September, but worth it for the views. You’ll be able to see the Benson Ford houseboat, something that is really only viewable from the ferry ride. The boat was super clean, staff was friendly and they were even able to change our departure time, as we originally opted to take the 11pm boat back to Port Clinton, but decided to leave at 9:30 instead. They are pretty flexible with that. Definitely recommend the Jet Express!
Written September 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shelley L
Crestline, OH183 contributions
4.0 of 5 bubbles
Aug 2022
I didn't have any problems with the ride other than the very drunk guy that probably should have not been allowed on the boat. I'm not sure why he was allowed on. He was loud and swearing about stupid stuff (sports teams etc) talking to other people - not all seemed comfortable talking to him. I don't really blame Jet Express for that, but I'd like them to consider not letting drunk idiots on board.

Personally, the ride was more comfortable than Miller, but Miller is fine and costs far less. So I would probably choose Miller next time.
Written August 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patricia M
1 contribution
5.0 of 5 bubbles
Jul 2023 • Family
The staff in Port Clinton & Put-In-Bay were very nice and helpful. We changed our return reservation literally 20 minutes before the boat left and it was easy and they couldn’t have been nicer. The boat ride is very comfortable and fast, 30 minutes or less as advertised. We sat on the very top deck going over and inside the air conditioned main deck going back. Stayed very cool and comfortable both times. They take your luggage and load and unload it, making it effortless to stay overnight on the islands. Thank you Jet Express! We will definitely use your ferry again! Highly recommend!
Written July 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chelsey J
1 contribution
1.0 of 5 bubbles
Jul 2022 • Couples
Update: I reached out to HR and they called me a liar and told me they offered me options when they didn’t.

Terrible experience wore our mask since it was crowded there was no where to sit and someone asked us to sit next to us when there was no room. We told them we are social distancing and she proceeded to sit on my wife until she scoooted over . Talked crap the whole time telling us she was going to cough on us and we shouldn’t be out if we wanted to wear a mask. Tried not to engage and we asked one for the crew members for help and he say there and did absolutely nothing but smile the whole time and watch us argue with this lady. Definitely wouldn’t recommend this ferry.
Written August 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

OnAir812110
3 contributions
2.0 of 5 bubbles
Aug 2023
We took the 3pm ferry from Sandusky, and according to the schedule online, we were to be at Put-In Bay by 3:45pm. Haha, we didn’t get there until 4:40pm! The captain made an extra stop before dropping us off, which caused a 20 minute delay. When I asked the captain why we weren’t dropped off before stopping at another island, he said they were a “special group.” Well, I paid $100 for two tickets to get to my destination in a timely manner, but instead we arrived an hour later than was posted on Jet Express’ website. I wonder how we could become a part of a “special group?” I’ll also mention that the captain was rude and dismissive. If there was another option to ferry between Sandusky and Put-In-Bay, I’d recommend taking that, but unfortunately, there’s no other option. Just know you’ll be on that ferry for at least an hour and a half with a rude captain.
Written August 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S C
1 contribution
1.0 of 5 bubbles
Aug 2022 • Family
6pm return boat to Sandusky was canceled. 9:30pm was offered but if that was canceled, we would have to sleep in the park. They offered to take us to port Clinton. In put in bay we were told twice our round trip tickets would be refunded and gave us a number to call. When I called the number the offered only a 50% discount and $0 for the ground transport from port Clinton to Sandusky. Boat canceled w/o notice. Lied to twice about refund. Try Miller’s ferry. They are a great group
Written August 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Coastal760371
2 contributions
3.0 of 5 bubbles
Sep 2023 • Solo
Ride was fine, pricier than I would've wanted to pay for a day trip but only so many options. My issue with The Jet Express was on the trip back from Put in Bay... A very, rude, and racist older white man was bothering a family (not sure of their exact nationality) in front of him loudly hurling insults at them. Everyone could hear him. Thankfully, a nice younger white woman jumped the line to stand in between him and the family, but no one else did anything. I go over and tell a crew member to at least be aware of the situation and maybe ask the man to calm down, and he did NOTHING nor told a supervisor. As a black female traveling by myself today, how am I supposed to feel safe or even comfortable on your vessel if they are ok with that kind of behavior and not even acknowledging it to confront the man?
Written September 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kim B
Cuyahoga Falls, OH791 contributions
3.0 of 5 bubbles
Jun 2020 • Family
Bought tickets online to pick up at will call. We get to ticket office and they lost the tickets and it took them 15 minutes to locate them. Meanwhile, my sister did the same thing and got her tickets immediately and during the period 2 other people bought tickets and got them before I got mine. I even had the confirmation and asked why they couldn't just give me new tickets. But no since they already printed them it took 3 people to find them.

Once that issue was resolved everything went okay. Boarding was another issue they changed the line 3 times, so the people that got there first and were waiting in the line were the last to board.
Written June 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PACoxM
Oakland, MD57 contributions
5.0 of 5 bubbles
Sep 2020 • Friends
I was disappointed in that they announced over intercom that they take precautions for this pandemic. No way. 1st of all they didn't social distance any of the seating on all levels. They stated that they clean the entire boat i.e railings seats etc. There was no way they could do this within the time limit of discarding guest and boarding guests. This could also be a contributor for Put in Bay having so many cases of Covid in June. I do hope I dont get sick, but I did take my own extreme precautions. Otherwise a nice ride on Lake Erie
Written September 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Taz1027
Chandler, AZ129 contributions
3.0 of 5 bubbles
Aug 2022 • Friends
Trip over was the weekend towards end of August & ferry was packed! It was not a good experience considering our price was about $40 each AND we were charged $15 just to park in the ferry parking lot. So we pd to park in a lot to take the ferry that was not low cost to begin with. Not a do-over for me. Price was not worth the experience. We were packed in like sardines. Might as well have taken the other slower ferry that cost way less.
Written September 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The Jet Express - All You Need to Know BEFORE You Go (2024)

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