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Miami Valley Gaming

4,147 Reviews
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Miami Valley Gaming

4,147 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
4,147Reviews29Q&A
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Zach O wrote a review Aug 2020
Middletown, Ohio2 contributions1 helpful vote
I have never been treated so badly by any establishment. My wife and I were sitting at a machine with our beverages as I put a $100 bill into a machine. After spinning the machine twice, I was sipping my beer when I was told I “better have my mask on next time I walk around” from a guy named Carlos Mack. I then said excuse me, I am drinking my drink and cannot drink it through the mask. For some reason, Carlos if the mask police decided to disrespect me and my wife further saying we could leave. I then cashed out my machine after two rolls and headed towards the cashier where I was followed and harassed further. The worst part is my wife who had the mask on the entire time was being disrespected by this guy. I couldn’t believe it! I was so furious I turned around and asked the guy politely to leave us alone as we were on our way out the door. After calling to explain the situation, I spoke on the phone to a “Berkie(?)”, who decided to hang up on me once I tried explaining the situation and my intentions of the phone call. I can honestly say I will never return even tho my wife works in Monroe and I frequently have visited this “racino” since the day they opened. I am very disappointed in how aggressive the staff were towards customers who spend a lot of time and money in the establishment. I honestly never want to go back!
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Date of experience: August 2020
1 Helpful vote
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bill s wrote a review Feb 2020
Liberty Township, Ohio8 contributions
My friend and I come to MVG probably a couple times a month. We find it a fun filled, enjoyable place every time, win or lose. I especially enjoy the trotters and putting a few backs on my horse. Occasionally, I even win! We enjoy the free coffee and soft drinks, and sometimes Perks for a coffee and a snack. We usually just make an evening of it, and always have a good time. So glad they built in our area, so much easier to get to than the others...
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Date of experience: February 2020
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Critic by nature wrote a review Feb 2020
1 contribution3 helpful votes
Miami puts out a flyer, come in and on every Tuesday starting at noon, when you put your players card in a machine you get to choose from one of 5 Buckeyes on your screen and it will award you anywhere from $5.00 to $1,000 in Free Play. This promo started last week on Tuesday 211/2020- Not only did the Buckeyes not come up on the screens (They blamed a new computer upgrade and they were sorry), after waiting in line to see what was going on, the lady at the counter took my card back to her Supervisor and said that he put the highest amount I was eligible for on my card. I put it in a machine and saw that they had given me $5.00. How is this possible? ALL 5 Buckeyes were valued at $5.00? that does not meet their promo guidelines. Today Tuesday 2/18/2020 at noon, I at least got to see the Buckeyes on the screen and was able to feel like I had a random choice in selecting a buckeye, and ended up with $5.19 in free play. Only problem was they computer did not put the value on my players card. After waiting in line AGAIN, they tell me computer upgrade, wait a half an hour. Nope, it was still not on my card. I wait in line with the rest of the Miami Valley patron's to have the lady ask me, how much did it give you? I tell her $5.19. She rights it down on a notebook paper and says they will add it in manually in an hour. I meant $59.90, seriously? She is just going to take my word for it? and then manually enter it in the system. It is a good thing I am honest, because Miami Valley is NOT. Lying in their Promo Ad Product doesn't work Losing many many frustrated patrons that have been coming the a very long time. !!
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Date of experience: February 2020
3 Helpful votes
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Neekster wrote a review Feb 2020
Cincinnati, Ohio215 contributions44 helpful votes
We stopped on a Saturday night and the place was packed! It was a bit hard to get on a slot machine. I wish there were more 25 cent machines. Noise level is high since it isn’t super big. A band was getting ready to play so would make it even louder in the casino area. Overall a fun place and we enjoyed our visit.
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Date of experience: February 2020
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Julie M wrote a review Feb 2020
Cincinnati, Ohio2 contributions1 helpful vote
Drove over 67 miles from Downtown Cincinnati to Miami Valley Gaming only to find it was updating their slot machines. Casino didn't open for slots until 12:40PM today but nothing was posted on their website the night before or today and I didn't receive any notice on email. Wasted over two hours to get there in pouring rain and terrible traffic jams and not able to play any of my favorite slot machines. Several staff members told me the upgrades wouldn't be completed for hours. Front desk worker was extremely rude when I asked about how the casino notified their customers. The only place I saw a notice was on their Facebook page after the fact. Plus, once inside, I saw the messages on the electronic signs but they were referring to last night with the upgrade being done and the casino would be closed. Nothing mention about how many slot machines were down at 1:30PM while I was there. At least a quarter of the slots machine were offline which including all the ones I wanted to play. Horrible customer service, a waste of time and gas!
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Date of experience: February 2020
1 Helpful vote
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