We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: 61 Hawkesbury Valley Way, Windsor, New South Wales 2756, Australia
Phone Number:
+61 1300 555 711
Website
Description:

Cloud 9 Balloon Flights is an award winning Australian owned and operated,...

Cloud 9 Balloon Flights is an award winning Australian owned and operated, family business who pioneered hot air ballooning over Sydney in 1993. All flights include 45- 60 minute hot air balloon flight, colour certificate, online photos and full buffet champagne breakfast. Gift Vouchers and accommodation packages available. A choice of two locations, Sydney, Hawkesbury or Hunter Valley.

read more

TripAdvisor Reviewer Highlights

Read all 19 reviews
Visitor rating
  • 11
    Excellent
  • 4
    Very good
  • 1
    Average
  • 0
    Poor
  • 3
    Terrible
Wonderful experience

One of the most lovely experiences with husband, thought it's scarry but not. We were served champagne breakfast at the Sebel resort after the flight and it is great.

4 of 5 bubblesReviewed 2 weeks ago
TessMoodie
,
Sydney, Australia
Add Photo Write a Review

19 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 19: English reviews
Sydney, Australia
Level Contributor
74 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

One of the most lovely experiences with husband, thought it's scarry but not. We were served champagne breakfast at the Sebel resort after the flight and it is great.

Helpful?
Thank TessMoodie
Windsor, Australia
Level Contributor
22 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 9, 2017

First time on a hot air balloon for son's 21st and husband's 50th birthdays! Very peaceful and relaxing experience with beautiful views. You literally are floating through the air. I was worried I might feel a bit scared of the height but I felt totally safe and needn't have worried. We all thoroughly enjoyed the experience and all the staff... More 

Helpful?
Thank Rhonda939
Clare A, Owner at Cloud 9 Balloon Flights, responded to this review

Hi Rhonda939 Thank you for taking the time to review your flight on Trip Advisor! You can be very unlucky with the weather even when its mostly good you can keep picking the wrong day. If you can fly during the week there are usually always places available. Patience always pays off, you had beautiful morning and a great bunch... More 

Level Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 5, 2017 via mobile

What a fabulous way to start the day. The staff are wonderful and informative. I'm terrified of heights but it was amazing. Peaceful and calming experience. If your an adrenaline junky this probably isn't for you. I would sincerely love to do this again. Thoroughly enjoyed it, and even helping pack up the balloon wasn't so bad. The breakfast option... More 

Helpful?
1 Thank mandy266
Clare A, Owner at Cloud 9 Balloon Flights, responded to this review

Thanks for your review Mandy, we appreciate feedback of any kind, I'll pass your comments onto the crew. Thanks for flying with Cloud 9 Balloons!! More 

Uralla, Australia
Level Contributor
26 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 22, 2016 via mobile

We had the best morning in the skies above the hunter valley. Pilot John was awesome very informative, kept us relaxed while enjoy our first balloon ride. Andy the ground staff was also a great guy. They kept us informed from the day prior to an early morning txt(wake up) to advise the flight was going ahead. Thanks for the... More 

Helpful?
Thank wilscot
1 review
5 of 5 bubbles Reviewed November 20, 2016 via mobile

Good experience with the crew. Breakfast was a real treat as well. Book in advance for accommodation

Helpful?
Thank Allyson P
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 31, 2016 via mobile

Cloud 9 was the provider of our hot air balloon ride. The pilot John was great and explained the service to us. The ground crew John and Beau did a wonderful job assisting us in and out of the balloon. The ride itself was smooth and we drifted around the sky. Relaxing.. the landing was just as good one lityle... More 

Helpful?
1 Thank krissy61
Management response:

Thanks for your feedback Krissy, our new ground crew are doing a fantastic job! More 

Singapore, Singapore
Level Contributor
107 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed September 21, 2016

We had a very good experience with Cloud 9 Balloon Flights. We made the booking a day in advance for the Huckesbury site, along with pick-up from Sydney. We also paid extra for breakfast which is provided after the flight at this resort. Everything went smoothly and the hosts (John and Clare) were great too! We got to witness sunrise... More 

Helpful?
Thank sakshiprakash
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 22, 2016 via mobile

They canceled our flight and refused to give us our money back, very rude customer service I wish I had never booked with them.

Helpful?
3 Thank Adam A
Management response:

Hi Adam The flight you booked were confirmed for on Sunday 22nd May 2016 in the Hunter Valley took place in perfect conditions. Those passengers who turned up enjoyed a very pleasant 1 hour journey from Hunter Ridge to Hope Estate in the company of 4 other balloons. The day prior to your flight you received a text message confirming... More 

Oberon, Australia
Level Contributor
35 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 28, 2016

Booked a gift voucher for my brother… good crew, although it took some time for them to take off, waiting for the rain to stop but nonetheless they took care of the guests and entertained them laughing while waiting for the right time. They accommodated us to tag-along in separate car with my brother's infant so we can watch take... More 

Helpful?
Thank gmaano
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 28, 2016 via mobile

Had a great morning with John and Andy flying in the hunter valley, couldn't have had a better morning for it, up to 2000ft then came lower to follow the wind to our landing spot, John kept us informed the whole way on what was happening and the places we were flying over Not really a thrill seekers thing but... More 

Helpful?
Thank Donald T

Travelers who viewed Cloud 9 Balloon Flights also viewed

Windsor, Hawkesbury Valley
Windsor, Hawkesbury Valley
 
Windsor, Hawkesbury Valley
 

Been to Cloud 9 Balloon Flights? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cloud 9 Balloon Flights and other visitors
1 question
Ask a question
Bunbury, Australia

See all questions (1)

Questions? Get answers from Cloud 9 Balloon Flights staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?