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Review Highlights
A wonderful experience

It’s such a marvelous experience to ride on a hot air balloon. The view in the air is spectacular... read more

Reviewed June 25, 2018
ll t
via mobile
Exceeded expectations

This was really great experience. We got to see the balloon being inflated and then had a glorious... read more

Reviewed May 20, 2018
John C
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Traveler Overview
  • Excellent80%
  • Very good9%
  • Average2%
  • Poor0%
  • Terrible9%
Travelers talk about
About
Cloud 9 Balloon Flights is an award winning Australian owned and operated, family business who pioneered hot air ballooning over Sydney in 1993. All flights include 45- 60 minute hot air balloon flight, colour certificate, online photos and full...more
Contact
328 Hawkesbury Valley Way | Hawkesbury Visitor Information Centre, Richmond, New South Wales 2756, Australia
Website
+61 1300 555 711
Reviews (44)
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1 - 10 of 44 reviews
Reviewed June 25, 2018 via mobile

It’s such a marvelous experience to ride on a hot air balloon. The view in the air is spectacular. Though it’s only 2 degree when we got to the field, but the excitement overcome the chillness. Thanks for the tips from my friend Raymond, we...More

Thank ll t
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded June 26, 2018

Hi Llily I'm glad we had a beautiful morning for the flight for you and your girls and really appreciate the time you took to do a review while still on holidays!! Enjoy the rest of your stay in Sydney and hopefully we will see...More

Reviewed May 20, 2018

This was really great experience. We got to see the balloon being inflated and then had a glorious flight. The views were spectacular and the professionalism of the pilot was exemplary. The flight takes off around sunrise because that is generally when the winds are...More

Thank John C
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded May 21, 2018

Hi John Yes we had a beautiful morning! The Hawkesbury is always green due to the turf farms and crops despite the dry conditions in most of NSW at the moment. Thank you for appreciating the high level of safety we believe is paramount for...More

Reviewed May 20, 2018 via mobile

Thanks to all the cloud 9 team. You all where so professional and made us feel comfortable from start to finish. We had such a great experience, full of fun and laughter. We will be definitely be doing this again...regards José and Jessica Renderos.

Thank joserenderos90
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded May 21, 2018

Hi Guys Great to have you along, your enthusiasm is infectious!! Look forward to seeing your again one day.

Reviewed May 7, 2018

My Wife and I were holidaying in Sydney and I needed something for her birthday, Spotted this Balloon flight on NSW Travel sight and thought that it would be a good idea. As the flight was some 60k from Sydney central I had booked a...More

Thank steve s
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded May 9, 2018

Hi Steve Thanks for the review we really appreciate your feedback, its really good for other people contemplating a balloon flight in this area as it is really quite beautiful and we love flying here. Hopefully we can fly you agin one day. Kind regards

Reviewed May 3, 2018 via mobile

Thank you Clare and John at Cloud Nine Balloon Flights- Hawkesbury for the incredible morning! From start to finish the tour was good fun and a great experience we will always remember. Warm and friendly service that ended with a delicious breaky. A great way...More

Thank Elenoar G
Reviewed April 21, 2018 via mobile

From start to finish the experience and organisation was well organised. John and his team were professional and had a great sense of humour. It's so lovely to have such friendly and welcoming people greet you as you arrive. This was a fantastic day and...More

Thank Amanda P
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded April 22, 2018

Hi Amanda Thanks for taking the time to review your flight experience on tripadvisor, I will pass your positive comments onto the guys! Finally thanks for flying with Cloud 9 Balloons. Kind regards Clare

Reviewed April 3, 2018 via mobile

Clare and John were very friendly and made the whole experience one to remember. I cannot recommend this enough, definitely worth every second!

Thank Munashe T
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded April 5, 2018

Hi Thanks for joining us on the flight and for your review on Tripadvisor. Hope we see you again one day!

Reviewed March 4, 2018

Cloud nine is a husband and wife enterprize;John and Claire. Booking is straight forward online Communications are good .You get a phone call the morning before the event Just let them know your location and how long your travel time might be We stayed at...More

Thank anne955
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded March 5, 2018

Hi anne955 Thanks for the review and mentioning that the preflight communication is working well, customers don't often comment on that part of the experience hopefully because it works well. Thanks for flying with Cloud 9!

Reviewed March 1, 2018 via mobile

I have always wondered what would it be like go up in hot air balloon... up up and away! Finally had the chance to do it. It was exhilarating experience and it was exactly I imagined it be. Everyone give it try if the opportunity...More

Thank ongrichard12
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded March 3, 2018

Thank you for being a great customer, we really love enthusiastic passengers, hopefully you'll get to experience more balloon flights, always different, always lots of fun. Finally thank you for taking the time and effort to review Cloud 9 on Tripadvisor, I hope we get...More

Reviewed February 11, 2018 via mobile

Thank you to Clare and John for this unforgettable experience. Would highly recommend to my friends!

Thank F Q
Clare A, Owner at Cloud 9 Balloon Flights, responded to this reviewResponded February 13, 2018

Hi FQ Thanks for flying with Cloud 9 and reviewing us on Tripadvisor!

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Questions & Answers
Ask a question
Nandini S
June 6, 2018|
Answer
Response from Clare A | Property representative |
Hi I’m sorry but she can’t as she is too young, they need to be at least 1.2 metres tall, to see over the edge, also the burner is very loud and can frighten small children. We can fly children from approx 7 years as they... More
0
Votes
Holly S
October 16, 2017|
Answer
Response from Clare A | Property representative |
Hi Holly At the moment we only fly one balloon at a time in the Hawkesbury, however the largest balloon we have takes up to 20 people, so hopefully that could cater for all your needs? Thanks Clare
1
Vote
Jayneygirl
January 15, 2017|
AnswerShow all 2 answers
Response from Clare A | Property representative |
Yes we do, its $100 for the one way pickup, only Sydney CBD hotels, for 2 pax. To return to the city we take you to Windsor Station near our meeting point for the return trip to the city as there is is too much traffic to... More
1
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