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Review Highlights
Very Friendly but unprofessional

I visited on a spa day with a friend. The staff are very friendly but unprofessional. The... read more

Reviewed January 26, 2019
whoawhoajulie
via mobile
Massage Wonderfully Relaxing but not the Spa area!

My husband and I visited on a Groupon voucher as a child free afternoon treat. The changing rooms... read more

Reviewed August 20, 2018
LouandDek
,
Birmingham, United Kingdom
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Traveler Overview
  • Excellent28%
  • Very good16%
  • Average26%
  • Poor14%
  • Terrible16%
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The Copthorne Hotel Merry Hill Level Street, Brierley Hill DY5 1UR, England
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+44 1384 473101
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All reviews minute treatment my daughter therapist facilities raindrop pool
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1 - 10 of 42 reviews
Reviewed June 13, 2019

Really helpful staff and polite. Richard sorted my massage treatment out as was delayed in traffic. Very good service. Many thanks!

Date of experience: June 2019
Thank Sam A
Reviewed February 22, 2019

This was supposed to be a 16th birthday treat for my daughter and I have had to explain that the quality of a spa day is usually much much better. Perhaps it was my own fault for buying a special offer. The member of staff...More

1  Thank vickie c
Reviewed January 26, 2019 via mobile

I visited on a spa day with a friend. The staff are very friendly but unprofessional. The changing rooms look new and were clean but very small and it was very intimate with the other guests but that was ok as everyone was so friendly...More

Date of experience: January 2019
Thank whoawhoajulie
Reviewed October 11, 2018 via mobile

My friend and I visited today on a Groupon offer. We had unlimited spa use plus a 30 minute treatment each. The facilities were really good and we both enjoyed the Jacuzzi and sauna.i enjoyed a lovely swim too.it was not too busy and we...More

Date of experience: October 2018
1  Thank Wendy G
Reviewed August 23, 2018

My daughter and I recently came for our second visit to Imagine Spa for the Discover package; 2 hour use of facilities and a 30 minute treatment and were certainly not disappointed. The spa facilities are lovely and clean and relaxing. We chose the sensory...More

Date of experience: August 2018
Thank linH400
Reviewed August 20, 2018

My husband and I visited on a Groupon voucher as a child free afternoon treat. The changing rooms etc we fine and very clean and the massage wonderful but............ the pool was full of children and they were in and out of the jaccuzzi and...More

Date of experience: August 2018
Thank LouandDek
Reviewed June 6, 2018

Be warned about using gift vouchers. Booked in for a treatment for my birthday with gift vouchers two months before the expiry date. Advised on the phone that although the vouchers would have become out of date 3 days before my treatment they would still...More

Date of experience: May 2018
2  Thank Raphaela39
Reviewed November 21, 2017 via mobile

My family had booked a surprise spa day 4 me. Only 8 out of 15 had treatment due 2 staff going on break & 1 leaving & we only had 1 treatment when it should of been 2! The staff there was rude! Half us...More

4  Thank amyzz1987
Reviewed November 19, 2017 via mobile

I can honestly say the staff here are fabulous and make you feel very welcome as soon as you arrive. The raindrop message is out of this world and highly recommended. A wonderful Sunday morning. It was quiet today and virtually had the pool and...More

Date of experience: November 2017
Thank Karen B
Reviewed October 16, 2017 via mobile

Stayed at hotel and took opportunity of using facilities. Great facilities just ashame about changing rooms and showers that are in need of urgent upgrade/ decorating. Staff are nice and helpful

Date of experience: October 2017
Thank Tracey W
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