Sorry to hear that you were disappointed on your visit. We do indeed still sell hot drinks and cake to our shop customers both in the week and at weekends. We no longer have a designated coffee shop area, but there is seating available both inside and outside for our shop customers. We did have most of our wool available, although we have recently changed the layout, so some of our wool is stocked in different ways than previously. Due to the shop size we are unable to have all of the kits on our shelves, however we are more than happy to help and make up specific kits on request, as we do have stock of all of our products on site. If we are made aware in advance of your visit and you are indeed travelling a distance, we can ensure that there are savoury lunch items available to purchase whilst you are visiting, so I hope you will continue to visit us in the future and we can ensure you are looked after on your visit, any day of the week. Please contact our customer service at help@toftuk.com to provide us with further feedback on how we can improve your future visits.

Thank you for your visit and review. We are glad to hear that you and your large party enjoyed your walk around the farm the morning of your visit. I would just like to take this opportunity to clarify the fact that we are not a public park, nor a farm park or a visitor centre and we are careful on our website and in our social media to keep this clear. The Toft Alpaca Shop is a craft studio with a coffee shop and although our customers are of course invited to take a walk around the farm to see the alpacas, it is by no means a destination to bring a picnic to and expect to play a game of football. We are a working farm with 200 alpacas and all of our surrounding fields are for that reason reserved for agricultural grazing. Our cafe has outside seating for those enjoying a coffee to sit in the sunshine having browsed our knitting yarns or a taken farm walk. You are entirely right that we do not have signs suggesting that picnics are not allowed, but this is because until now we have never found them to be necessary. On this occasion, having already discreetly informed your party that picnics were not permitted, it was in fact in response to another customer complaint that we had to remind your party that they could not continue to consume their lunch in the garden of our cafe. Draycote Water reservoir is a fantastic country park less than a 3 minute drive away from our shop. It has a large activity play area and lots of open space specifically dedicated to playing balls games and eating picnics. We suggested this might be a good place for you to visit purely because it has everything that you were looking for in your day-out that we do not provide. We hope that in the future should you wish to return to enjoy a workshop, take a guided farm tour with a cream tea, or just to eat a slice of our delicious homemade cakes, that you would reconsider your review.

Thank you for taking the time to write your review. First of all, I would like to express our surprise, and sincere disappointment, with your feedback from your recent experiences here. The TOFT team take great pride in offering a luxury and personal service, with great attention to detail, and always with the customer at the heart of what we do. I would like to investigate the potential price error with your yarn purchase in more detail. Please contact help@toftuk.com, or call 01788 810626, for our Customer Service department. I’m sorry to learn you were not able to access the details from the transaction on your day of purchase. We’re able to offer an email receipt of any purchase or an email confirmation of any workshop booking, and I’m sorry neither were given as an option on this occasion. We’re always looking to improve our customer service and the TOFT experience. I’ve shared your comments with the rest of the team to rectify these oversights in the future. The details of the materials included on each workshop can be found on our website on each individual product listing. At the moment, we do not include extras as standard, for example stuffing, because many of our customers already have these items at home as part of their own craft supplies. There is no obligation to purchase them direct from us. At TOFT we offer a range of luxury, natural fibre yarns including alpaca, and wool. The fibre, whether from a sheep or an alpaca, is chosen from only the finest fleeces to create a quality yarn, which is a pleasure to both use and wear. I look forward to hearing from you to solve the confusion with your original purchase. And in the meantime, I hope this answers your other concerns. I would also like to pass on our congratulations on the birth of your grandchild! Harriet TOFT Customer Service