Bannatyne Health Club & Spa - Tamworth

Bannatyne Health Club & Spa - Tamworth: Hours, Address, Bannatyne Health Club & Spa - Tamworth Reviews: 4/5

Bannatyne Health Club & Spa - Tamworth

Bannatyne Health Club & Spa - Tamworth
4
9:00 AM - 5:30 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
About
In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The Bannatyne Spa. Our spacious therapy rooms provide a calm and relaxing environment in which to completely unwind, you can enjoy a choice of a wide range of treatments including; massages, facials, manicures and more. Set within our state of the art Bannatyne Health Clubs, the Spa is just one area dedicated to your wellbeing.
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4.0
153 reviews
Excellent
102
Very good
20
Average
9
Poor
7
Terrible
15

Maud T
1 contribution
Amazing treatment.
Sep 2021 • Friends
We recently attended the spa facilities. They were honestly amzing. keeley was fantastic professional and very talented. She was an asset to bannatyne.

The facilities were clean and well organized.
Written October 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

s s
Birmingham, UK14 contributions
Gone downhill
Sep 2021 • Family
I used to regularly use the spa before the pandemic and was looking forward to starting some massages again after receiving a gift card. Sadly The Spa has gone downhill since reopening after covid. I booked a massage online, only to be told on the day they do the offer that massage. I booked Lvl lashes online, tried to get a patch test when I went for my massage but the staff were asking me if it was the test reception downstairs had. How would I know- I’m the guest? I was then told I had to come in 48 hrs before the treatment for the test. So I booked another appointment to come in. In the meantime, I had an email confirmation from the spa for my patch test and the manager Sophie called to confirm my lash appointment. When I arrived for theory h test I was asked if I had had a covid vaccination in the last 2 weeks. I have the date I had my vaccination and was now told company policy is that I cannot have a tint treatment within 2 weeks of a vaccination. I asked why no one had told me sooner and why this wasn’t written anywhere. The employee had no answer other than it is policy. I then asked for a refund as the lash treatment was for my wedding on Thursday, so I have no time to rebook. I now have to wait until Monday to get a refund as the manager isn’t back until then. Thank you for the terrible customer service. I would avoid this site as it really is no where as good as it used to be.
Written September 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lottie C
Manchester, UK1 contribution
Excellent deep tissue massage
Aug 2021 • Couples
My boyfriend and I had an excellent experience!! The most friendly welcome by the FOH staff Rachel, she was really helpful and lovely to speak to! Started the day off in the pool unfortunately one of the saunas was out of service but it wasn’t too busy so it could accommodate everyone! We both then had a deep tissue full body massage. I forget the name of the masseuse but she was lovely and very good! Had the best experience here I would recommend. Very clean too!!
Written August 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lauren E
1 contribution
Wonderful massage post-lockdown
Jul 2020 • Solo
I had a fantastic experience at the spa following their re-opening! I had a lava shells full body massage which was incredible and has really helped with the back pain I had been feeling. I was really pleased and reassured to find that they were taking the current Covid-19 situation seriously. I felt completely safe the entire time I was there. It was appointments-only so it was easy to maintain social distancing, the staff were all wearing protective clothing/visors and I could see that they were regularly disinfecting and changing towels/gowns/sheets etc after every use. I will definitely be back again soon for another treatment.
Written July 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Julie M
Tamworth, UK17 contributions
Spa day
Feb 2020 • Friends
My friend had a voucher for spa day... Massage was really good can't remember the massage therapists name as was a while ago she was friendly and communicated with me when needed to really wanted to try the chocolate massage maybe one day soon! Enjoyed spa and jacuzzi all nice finished off in the cafe with a few drinks and food. lovely day!
Written June 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joyce S
Stafford, UK83 contributions
Disaster visit
Feb 2020 • Friends
Got a phone call t 9.20 on the morning of my birthday but we were sitting having coffee in reception. The pool was not in use. The jacuzzi were not working. The treatments were however nice . But had the same in my local beautique for less hassle and more attentive .. will never go back . Disgraceful
Written March 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Joyce, Sorry to hear about your issue. What date were you in the club? We have one recent instance of an issue with the pool - on March 8th it was closed for around 20 mins when a child had an 'accident' in there. It reopened shortly after. We did have a pool fault at the start of Feb which closed the pool for 2 days. If you could give me a little more information I will be able to investigate and come back to you. Kind Regards Mark Reynolds GM
Written March 23, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SamWise76
Yeovil, UK80 contributions
Julanne was wonderful
Feb 2020 • Friends
Visited the spa yesterday. It's the first time I've been to a spa and was a little nervous. My sister and I had a back massage with the wonderful Julanne. She immediately put us both at ease and Swedish massage was amazing!
Parts of the spa are looking a bit tired.
All staff we encountered were polite and helpful. We'd definitely visit again!
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joe Rizzle
United Kingdom1 contribution
Good value spa day.
Nov 2019
Recently visited Bannatyne spa at Tamworth, and i must say this therapists were brilliant! Really enjoyed our massages. Left feeling very relaxed. Will be back again
Written December 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Debi J
Tamworth, UK57 contributions
And chill
Oct 2019 • Solo
Had a spa day bought for me, I didnt want to use the pool and steam room on this occasion so went straight upto the spa. I was stuck in traffic so was half an hour late. I rang twice on route expecting to be rebooked. The receptionist was lovely and said she could extend my appointment. On arrival a little bit flustered i was greeted by Connie. She was very professional and asked me what exactly I'd like done in my appt time. I ended up with a fantastic full body massage/scalp massage. I definitely left more chilled than when i entered lol. Thankyou Connie you're a gem see you again hopefully 😁❤
Written October 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tuxpanfan
England17 contributions
This is a leisure centre not a spa retreat.....
Oct 2019
I was bought a spa day for 2 to a Bannatyne Health Spa as a gift. I wanted a nice place for my friend and I however Stratford was NOT part of the package so booked Tamworth. We expected a nice relaxing spa day but its really a leisure centre with a therapy area squeezed in between the hairdressers and gym Arriving we were informed we had to purchase a Bannatyne bag and flipflops for £6.00 + a deposit of £10.00 to get a robe and towel, not a good start. We were shown around and it then dawned that this was not going to be the relaxing spa day we had imagined. The changing room was packed with general public clientelle using the facilities. The pool is quite small with a jaccuzi and whirl pool, 2 steam and 2 sauna's, the 1 working was full. Its not the place to relax after a leisurely swim, there are sun beds but it was cold and the view was the carpark. We ended up in the relaxation room wrapped ourselves in towels to keep warm. I have no idea who my massuese was as she never introduced herself and when I said I liked my massage quite hard I was informed that a deep tissue massage would cost an extra £6.00, I declined, the massage was very good but the atmosphere was a little chilly... Following the treatment we both decided that we had had enough and found a nice country pub with good grub. I guess this is not the fault of Bannatynes as much as the company that sold it as a spa day. As a leisure centre is is fine but as a spa day NO. Turning the heating up may hep..
Written October 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Many thanks for your response. You are correct, we are a Health Club with a Spa. We do feel that our prices offer great value for money and are reflective of the facilities and services we offer. We will of course pick up with the therapist on the room temperature and they should all introduce themselves, I am sorry about that. We do make a charge for robe and towel hire, but you can keep flip flops and the spa bag - we do take a deposit which is returned when the robe and slippers are returned. The Spa Day for two includes a Swedish Massage - this is a relaxing massage rather than a deep tissue therapeutic massage. This different type of massage requires the therapist to have additional training, and hence there is an additional charge. Kind Regards Mark Reynolds General Manager
Written October 12, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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