Bannatyne Health Club & Spa - Mansfield

Bannatyne Health Club & Spa - Mansfield: Hours, Address, Bannatyne Health Club & Spa - Mansfield Reviews: 4/5

Bannatyne Health Club & Spa - Mansfield

Bannatyne Health Club & Spa - Mansfield
4
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
About
In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The Bannatyne Spa. Our spacious therapy rooms provide a calm and relaxing environment in which to completely unwind, you can enjoy a choice of a wide range of treatments including; massages, facials, manicures and more. Set within our state of the art Bannatyne Health Clubs, the Spa is just one area dedicated to your wellbeing.
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4.0
289 reviews
Excellent
153
Very good
64
Average
34
Poor
21
Terrible
17

Kieron R
Lincoln, UK3 contributions
Bad Spa experience
Nov 2021 • Couples
Our son bought us a spa experience with Bannatyne Health Club and we chose Mansfield as it was fairly close to us and was excited to use a Duncan Banntyne spa as I’m a fan . I was Hugely disappointed with the whole experience bar the treatment itself which was good .
The premises are tired , robes were torn along with frayed towels and horrible flip flops .
The pool was limited as cordoned off for a lesson and mould to ceiling . Corridors were very cold and you had to walk all over the place to get from the pool to the quiet room which again was cold and very noisy from what sounded like dropping weights and road noise so needs sound proofing really as it’s not relaxing at all . Not much there to do , not like a properly organised place .
MAIN ISSUE WAS THE RECEPTIONIST:-
She was so very unprofessional and rude and didn’t look like she blended anywhere near a health spa or portrayed the right image in my opinion .
Did not explain anything or show us around so was left to our own devises.
My locker wouldn’t work which happens sometimes but when I had to take a trek down a cold corridor wet , then had to wait until she had finished chatting with her mate, then when I asked if I could swap my electronic key as it would not work she thought she would be clever and reply no I can’t swap it and when she could see my face with disbelief she said but I can reboot the key you have 😯. Ok but please be quick I replied as I’ve got my wallet and all my personal possessions open in a locker .
No apologies given .
I couldn’t recommend this place as it’s just not fit .
Spa girls were great by the way .
Please could you make sure Duncan Bannatyne sees this as I’m sure he would be gutted to think this is how his name is being portrayed..

KR
Kieron Read
Written November 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Edale P
6 contributions
Bannatyne name should mean quality.
Sep 2021 • Couples
Going downhill at a frightening rate. Tired and tatty pool area. Locker rooms way past their best. Showers faulty. Poor air conditioning units that are ancient.Tired decor everywhere. Incredibly expensive salon prices. You can't keep raising membership costs but allow standards to crash. This club needs a massive change of direction and the refurb needs completing. It could be the best club for miles but for that it needs action.
Written October 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dley
Nottingham, UK27 contributions
Gym with treatment rooms
Aug 2021 • Family
It should not be described as a relaxing spa experience because it is not!! Reception staff at main entrance were rude. I booked this as a relaxing spa afternoon and my first appointment was booked for 2 with my daughters booked for 3.15. The receptionist said both appointments were at 3.15 so I queried this but she said I’m sorry I don’t know why it was changed I’m just a receptionist! We had to pay £32 to hire a gown apparently you get £20 back a few days later as you only pay for the flip flops and bags but I think this was totally over the top. The club is very disjointed and the pool area is a pool area situated along a corridor from the treatment rooms and you had to walk by a working gym. It was not relaxing at all and I was very disappointed with it all. I would never book here again and would never use Buy a Gift website in the future.
Written August 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lottie
Stafford, UK1 contribution
Very allergy aware!
Jun 2021 • Couples
Had a wonderful spa day last weekend here.
As an anaphylactic nut allergy sufferer they were absolutely fantastic.
Normally I’m very anxious in these types of settings due to lack of awareness or ignorance but they couldn’t do more to help.
I had a wonderful massage and both me and my partner had a wonderful day.
Would definitely come again.
Written July 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Claire J
Woodhall Spa, UK155 contributions
Awesome
Jul 2021 • Solo
This spa is superb. Brilliant treatments and really relaxing. Not over crowded or over the top. Right up my street.
Written July 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Klaudia W
1 contribution
Excellent
Sep 2020 • Friends
Spa expereince was amazing , the ladies made us feel very welcome. The swedish massage was amazing we feel so relaxed and happy. We will defenilty be back for more !
Written October 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good Afternoon, Thank you for taking your time to leave such a lovely review. I will pass your comments onto the spa therapist's that did your treatments on the day. Kindest Regards, Toni Senior therapist
Written October 5, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

tilleygail
Nottingham, UK7 contributions
Disappointing spa package
Sep 2020 • Friends
Myself and 3 friends went on a spa package which was 4hrs including a treatment.
We went swimming which there was a sign saying 9 people but definitely more than that in. We never got in the jacuzzi as max 2 people and always busy. No seating at all available.
Our treatment was really good and therapists was lovely.
The cafe was not open which we wasn't previously told and we couldn't get a drink apart from a vending machine that was hard to work out how to use it.
We was all so thirsty and hungry we left after 2hrs.
We paid £25 each which really just paid for the treatment.
Understand with the coronavirus things have to be different but communication beforehand would of been better and perhaps spa packages should not be available as full experiences cannot be provided at present.
Written September 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good Morning, Firstly I would like to apologise that your spa experience did not meet your expectations. In regards to our pool area we are closely monitoring this to make sure that social distancing rules apply, this is why we can only have a certain number of guests in the pool/Jacuzzi at one time. Also the seating area around the pool has been removed to again help with the 2 metre distancing rule. In regards to the cafe bar we are currently working on a limited menu and still providing refreshments/food to our guests, can i ask what time you went to the cafe bar? As i will look into this and see why the cafe bar was closed. Again my deepest apologises that your spa day was cut short because of the above. If you would like to speak with a member of management then please do not hesitate to give us call or email us directly. spa.mansfield@bannatyne.co.uk Kindest Regards, Toni Senior therapist
Written September 7, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Andy S
4 contributions
Birthday Spa Day
Mar 2020 • Couples
Had a great spa day as a birthday treat.

It won't break the bank and Leyla gave a fantastic massage working on my painful knots!!!

Would recommend!
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good Afternoon, Thank you for taking time out to write such a lovely review. I will make sure Layla knows how much you enjoyed your treatment with her. Thank you, Bannatyne spa Mansfield
Written September 7, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gemma P
1 contribution
Very busy
Feb 2020 • Solo
I've been a member of this club for about two and a half years since I moved into the area, and have previously been a member at the Worksop and Rotherham clubs. The facilities, cleanliness and staff and all good, but the main thing that I feel lets it down compared to the other clubs is the amount of spa people they have using the pool area. Once I've been in the gym or a class, the thing I most want to do is to cool down in the pool, or relax in the jacuzzi. It's so busy sometimes though, there's no room to do this. I understand the spa days is where they want to make their money, but it's putting members off using the facilities we pay extra for, compared to other gyms in the area.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good Afternoon, Firstly we would like to apologise that you feel you are not getting your full experience here. The satisfaction of our health club members is most important to us. I can full understand why you fell sometimes it is a little busier on certain days/times. Our spa guests are part of our whole experience and therefore we do have to create a relaxing atmosphere for them as well. we are now using our health clubs a little differently; currently at the moment with social distancing the amount of spa day's we have in our health clubs has been reduced therefore you might find this a little more relaxing and easier to use equipment. We hope you are still enjoying the health club and making the most out of our fantastic facilities we have to offer. Thank you, Bannatyne Mansfield
Written September 7, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Chris
Nottinghamshire, UK14 contributions
Shoddy
Feb 2020
We went for a spa day that was a gift. We both had a massage which was good and the general area and staff in there were great. Then we went into the pool area. Oh dear. The pool was small and unusable due to a large aqua-robics class in there so it was also extremely noisy. There was nowhere to sit as all the loungers were broken. The steam room was ok but the sauna not hot enough. Shabby changing room and shower area. All the members we spoke to were very unhappy about the place. We left early.
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Good Morning Chris, Firstly i would like to apologise that your spa day did not meet your expectations. I regards to the pool area we do create an atmosphere for our spa guests and club members therefore we do have class on such as aqua which normally go on for 40-45 minutes once a day. I will mention the seating area to my management team but currently at the moment because of covid 19 our seating area has been removed to help with social distancing but i will bring this to attention forwhen we do replace our seating area around the pool area. We are always striving for better and looking for improvements and again this will be passed onto our management team to see what areas we can improve for our future guests. Kindest Regards, Toni Senior therapist
Written September 7, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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