Decoro Spa

Decoro Spa, Longhirst: Address, Phone Number, Decoro Spa Reviews: 3.5/5


3.5
20 reviews
Excellent
6
Very good
4
Average
4
Poor
3
Terrible
3

Hallie B
Newcastle upon Tyne, UK6 contributions
Poor customer service from reception/manager, lovely place, lovely therapists
Oct 2015 • Couples
This place is lovely, it's kind of like a cottage style spa so it's tranquil. Don't get me wrong it isn't he most luxurious spas in he North East however it's decent, decent prices, and heated treatment beds which I really love.
I do hope since my visit something has been done about it but this lady who I believe may have been the manager had a miserable horrible attitude which actually ruined my time here.
Therapists done an excellent job and treatment rooms were lovely, as a regular spa goer I must express that the manager / reception staff need to change their attitude as it's bringing customers down and in time sure therapists will feel the same.
Hopefully on my next visit it's a different person on the reception area and all will be great
Written October 12, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Valcumbriauk
cumbria UK10 contributions
Disappointed
Sep 2013 • Solo
I'm sorry to say that overall I found this spa disappointing. I think it is run mainly for the people who work there!! Whose attitude to customers is cold and unwelcoming. Although one girl was very professional and friendly. Certainly not encouraged to go again when there are other more friendly- and cheaper- services available. Hope the owner reads this and does some staff training!!
Written March 31, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachel W
Morpeth, UK22 contributions
Return visit, still as relaxing as first.
Mar 2014 • Solo
I returned to the spa recently for a pedicure and some waxing treatments. The treatments were very relaxing and pedicure first class.
The spa is separate from the hotel located opposite which closed recently- I highly recommend the spa not only for its relaxing facilities but for regular beauty treatments. I live locally and much prefer the quiet setting and close proximity to parking. Beats walking through town with sunglasses on after an eyebrow wax!
I'm booked in for their new tan treatment which they are starting soon and very much looking forward to it.
Written March 25, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stephen R
Newcastle upon Tyne, UK109 contributions
Relaxing day
Feb 2014 • Couples
Good staff,relaxing atmosphere and welcoming friendly staff. A pity there is not a pool but overall good value
Written February 17, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sophiejones89
Middlesbrough, UK3 contributions
Going back!
Nov 2013 • Friends
I originally bought a deal off groupon for this spa, It is clean and tidy only let down is that there isn't a pool but has everything else and more. We loved it so much we have booked to go back again!
Written February 16, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TOONIES_11
Newcastle upon Tyne, UK12 contributions
Relax and Chill
Dec 2013 • Couples
Visited spa (seperate from hotel) we found spa fairly easy..
Friendly staff, clean and modern facilities.
Relaxing atmosphere.
Compact Dining area,well run
All soft drinks,tea,coffee etc free.
Food was good.
Had couple treatments, very relaxing
The only possible drawback was, no pool.
An outside hot tub could also be an idea.
Would highly recommend,and would definitely return.
Written December 1, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jac j
Newcastle, UK10 contributions
nice spa
Oct 2013 • Friends
Lovely clean spa but I have been to better, the price should be included in the hotel cost. They would benefit greatly from a hot tub or outdoor heated pool. We were in for an hour and that was ample time. They need to provide comfy seats so you can chill out and relax.
Written October 31, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

beachfrog91
stakeford1 contribution
Lovely spa, not so lovely receptionist!
Oct 2013
I visited this spa yesterday with a friend and what a beautiful, relaxing spa it truly is! I thoroughly enjoyed my day and my favourite part was most definitely the back neck and shoulder massage that I received from one of the lovely therapists! I was taken upstairs to a gorgeous candle lit room which very intimate and cosy! I would definitely recommend it! However there was one problem, and a very big problem. The receptionist who 'welcomed' us into the spa was a miserable old bag. She wasn't helpful, she wasn't friendly, she didn't really seem as though she wanted to be there. However the other members of staff were lovely and thanks to them I thoroughly enjoyed my day!
Written October 8, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

palamo
cheshire2 contributions
Treatments and Therapist Excellent
Aug 2013 • Friends
This was my second visit to the Decoro Spa again with a visiting friend, our last pamper day was July last year having read the recent reviews I must admit I had reservations about going back again. My friend and I decided to go for it and thank goodness we did, a personalised package was created for us both including a very pleasant two course lunch. I totally scrutinised the cleanliness of everywhere I went and I am very pleased to say I had no complaints the only thing I could pick up on was the peeling paint above the Jacuzzi which I realise will be a an on-going battle to keep on top of due to the steam but do not be put off just because of this.
Our therapist Claire was excellent and we both came away feeling totally relaxed, we will definitely be booking treatments again.
Written August 27, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sandk42
Leeds10 contributions
Bliss
Jul 2013 • Friends
Pure heaven - facial with a free head and foot massage! 5th time of going and will be back next year
Written August 6, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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