The Alnwick Garden

The Alnwick Garden: Hours, Address, The Alnwick Garden Reviews: 4/5

The Alnwick Garden
4
Castles • Gardens
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10:00 AM - 4:00 PM
Monday
10:00 AM - 4:00 PM
Tuesday
10:00 AM - 4:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
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About
The Alnwick Garden is one of the world’s most extraordinary contemporary gardens. From poisonous plants and treetop walkways to glorious roses and towering delphiniums, the Duchess of Northumberland’s vision for a forgotten plot is now a truly 21st century experience full of imagination and fun, all brought to life with water.
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4.0
4,816 reviews
Excellent
2,680
Very good
1,187
Average
518
Poor
261
Terrible
170

Toni L
Seaton Carew, UK72 contributions
Family
Our second visit here but our first visit since covid. Easily booked and paid for online and and e-ticjet was e-mailed to me within minutes.
On arrival we were directed to park by an attendant who was masked up and walking up to the gardens there were sanitising stations for people to wash their hands.
Toilets were clean but there is often a queue which gets longer as the day gets on and more people arrive at the park.
The gardens are beautiful and the fountains are amazing, of course we hot wet much to the delight on the teenager who was.not expecting the water to shoot over her head while taking pictures.
There are seating and benches dotted around the park some of which are great to just sit and enjoy the views.
Last time we came my daughter played jn the water features but this time she just enjoyed looking at them but plenty of kids do splash about in them so I would recommend bringing a towel and dry clothes if you have little ones, they will love it.
To cope with demand for food and keep indoor numbers down due to civind the park has 4 different food trucks dotted around the main lawn, one for coffee, one for ice cream, one for chios etc and a pimms truck. Naturally the prices of things from the trucks is heavily inflated but picnics are allowed and plenty of people sat on the lawns in the sun enjoying theirs.
There are devk chairs and bean bags to sit on as well as tables and chairs up on the patio area but to be honest they could do with more.
The only one thing I was disappointed with was the lack of bins. There are a small number on the patio that were over flowing by lunch time and none further up the grounds despite lots of picnic spots dotted about even showing on the map, there was nowhere to.put your rubbish... on the flip side there were park attendents picking up any stray rubbish but thankfully most people cleaned up after themselves.

I really do recommend this place for a day out, especially as kids go free at the moment so this could be great value for money if you are bringing multiple children.
Written August 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Millie024
Llantwit Major, UK434 contributions
Couples
Two immediate off puts. As we entered, crowds of people were coming towards us. The gardens were busy, not surprising on a summer Saturday. In the adjacent mini golf was an enormous, unpleasant looking plastic worm, presumably set up to have a golf ball roll down inside it. Then it was difficult to find where to buy the tickets. There were many blue clad ‘warders’ milling around. It all seemed hugely Commercial,with a massive shop . There were some nice plants on sale.
We eventually got tickets and found out where to go in. You have to pass through a cafe area, also quite busy, out onto a lawn, where lots of groups were picnicking. At this point, I was ready to leave. However, we had paid, so climbed up alongside the cascade, an impressive water feature. A good aspect of the gardens was that they were very accessible to people in wheelchairs. At the top, things improved. There were some seats around a raised pool, surrounded by roses. There was a pleasant perfume of roses in the air. We then walked back down the other side of the cascade, but further over this time, where it was quieter. The best time to visit would have been either very first thing in the morning, or right at the end of the day, when it could have been a peaceful experience. We enjoyed the rose garden but noticed many rose bushes were desperate to be dead headed. I only saw one gardener, checking a pond, and we thought that the balance between garden staff and ‘warders’ was too far tipped towards crowd management. If you could get there early, before the crowds, it would probably be a very pleasant visit. I noticed on the way out that there are several very worthy social projects associated with the garden, and was encouraged to think that our entrance fees (£28 for two concessions) would contribute to these, as well as the maintenance of the gardens themselves.
Written July 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

PJL
Wolverhampton, UK1 contribution
Couples
Lovely place we recommend the poison garden tour, the cascade and the pavilion cafe! Ducks wander past seeing if you have any thing to share. Staff so very knowledgeable and helpful we went in an early closing day due to a charity event so check out twitter ti check opening times but we had timed pre booked tickets ( allows you to go straight to gates and not queue) we be ones for ten am and had to leave at 1.30 but we mobile so gave us loads time. Free parking in town centre but is small and right we have paid £3 to park all day at gardens car park gave you far more space two min Walk to gardens then two more into town so three pubs all day well worth it. Toilets and cafe as well outside gardens ideal if travelled long way and need facilities ahead of entry. More facilities inside. Must see the swings fir adults such a calming and fun ten mins to gently swing in the cherry orchard.
Written June 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aliya Soomro
4 contributions
We have had our son's wedding at Alnwick gardens on 11th june 2022. The venue is beautiful and the late summer evenings are perfect for hgihlighting the fountains , lights around the garden and the beauty of the place.

But the process with kellie from alnwick hospitality was very stressful. everything is a no!! can we through petals on the bride ,no, they only can be white and when we spent a fair sum to procure white petals,not all were allaowed as it had to be a very small quantity that could be used.
70 guests are allowed in the arbors, despite having a microphone arranged and musician playing in the arbors, our remaining guests were not allowed to even stand and watch the ceremony. and they missed it out totally, while one thrid of the arbor space was empty.

You have to buy your own stand /easel to display table seating. They dont even provide that.

Worst was the food. We were definitely short changed. My starter from when i had done the tasting menu to what i got on the day was not the same , smoked salmon quantity was reduced and two slices of odd looking bread with butter spalshed on added.
My mains the cod fillet ,was not the one i tasted on our taster day. the sauce was runny, it had no flavour and i had one mussel on the plate ,while my original taster dish had small prawn and mussles with the sauce . There was an abundance of beans as if the plate had to be filled with that as other better ingredients had been taken out. The dessert of cheese cake was hard and dry as it did not have the coulis which we had so liked on the taster menu.

I would advise people to go and pay a tciket and see the gardens, but not to get this as a wedding venue.
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Aliya, Thank you for your review and for highlighting the stunning backdrop the Gardens and Grand Cascade provide for a wedding day. With regards to your other comments, as previously discussed via email, whilst we are disappointed you didn’t feel your son’s wedding experience lived up to our usual, award winning standards, we stand by our decisions, team and the service provided. With many years of wedding experience and several awards including Most Romantic Wedding Venue, Outstanding Customer Service and Wedding Coordinator of the Year we often make recommendations based on our experiences of what will work best in ensuring our couples and their guests have the best possible day. This may come across as a ‘No’ but in reality it is just to ensure that everything runs smoothly on the day. Any restrictions that do exist, be that in the capacities of our spaces or in practicalities such as confetti are made clear upon time of booking and we always try and be as flexible as we can be (such as allowing a small amount of real flower petals to be scattered in what should be a confetti free area). We have had easels to offer in the past but often find that these get broken or go missing and are expensive to replace, therefore we always recommend couples provide their own. That way it can be guaranteed to fit your table plan and we know it will be there on the day. Where couples haven’t been able to do so we have always found an alternative solution. Your comments on the food served on your son’s day have been raised with the executive chef and as discussed over email, whilst we endeavour to produce consistency in dishes from our menu, and have systems in place to ensure uniformity, chefs will always plate food slightly differently due to their creative nature, and it is this quality that ensures delicious food is created from concept to production. We often receive compliments on the quality and abundance of menu choices we have on offer and as seasoning is a matter of personal taste, we do season our food but also provide condiments on the tables for guests to increase this to their preferred level. We do appreciate your feedback as it is only with honest feedback that we can look to improve what we offer, we do however feel that your recommendation not to book a wedding at the Garden unwarranted as we do regularly receive very positive feedback for our weddings and are very proud of the service we provide. Best Wishes, Claire
Written July 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Robert Y
Dorridge, UK108 contributions
Friends
The gardens are beautiful and worth visiting.

Sadly my experience yesterday (15 June 22) was very disappointing due to the gardens closing early at 13:00 due to a “private event”. The problem was not the early closing as such, rather the complete lack of notice of the early closure on the (mobile) web site and during the booking process that morning. The first we knew of the early closure was signs at the entrance to the gardens. Fortunately we arrived for 10:00 when the garden opened for the day, allowing us a visit of 3 hours. This was just enough to see most of what we wanted to see although we skipped the orchard and felt quite rushed. I feel sorry for anyone who arrived later, they must have felt very short changed. More so if they had travelled a long way.

I double checked and at no point on either the mobile web site or during the booking process was the early closure announced. Even worse, tickets were being sold for entry up to 12:00, even though the garden was closing just an hour later. When raised with staff at the gate, their attitude was dismissive and unfriendly. I am sure a fair few harsh words were exchanged that morning.

The early closure was announced on the web site but this was buried under the “events” section. Myself and quite a few others hadn’t thought to check this page prior to our visit.

On a separate point, anyone who pre-books can head straight to the garden entrance where your email ticket will be scanned. There is no need to queue at the ticket office. Unfortunately there were no signs displayed informing those with pre-booked tickets that they could skip the line at the ticket office. I raised this with the staff at the gate but again they were rude and dismissive.

In summary, what should have been a pleasant and memorable visit was ruined by a lack of clear notice of the early closure on the web site. I also felt that the attitude of the staff we encountered left a lot to be desired.

Come on Alnwick Gardens, you can do better than this.
Written June 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for taking the time to leave us a comment. The private function was an event led by The Duchess of Northumberland celebrating voluntary groups in the North East and I’m afraid the timings were not dictated by Garden staff. We completely understand that this information was not widely available but wished to address your queries on timings. We truly apologise for any upset that has been caused and would like to say that how we announce early closures in the future is changing as it does sometimes happen. The reason we showcased the closure the way we did is simply because that is how we have done it in the past. This is where we make a statement on social media and pop it on our What’s On page via our website. In this instance, it wasn’t good enough and we are happy to say that we have listened to those who have expressed their feedback and can assure you this will not happen again. Again, thank you for your comments.
Written June 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jim Gibson
Newcastle upon Tyne, UK20 contributions
Friends
We visited Alnwick Garden on Tuesday and have to say the staff and volunteers looked after us like we were royalty. I can only assume from this that all employees are trained to the highest standard.
Our group, Blind Ambitions booked this outing and as the name suggests we are all visually impaired but from the first call to Alnwick Gardens they fully understood how to handle persons with a disability. I spoke with Julie Chambers who organised our day from start to finish. As we are unable to use online booking Julie understood our predicament and gave 101% we couldn't have asked for more, she made sure that we received confirmation of the booking in large print and a receipt for the cost of the outing.
The Gardens are amazing on arrival I found a member of staff and asked what we should do if we had paid in advance the lady took the reference I was given and confirmed the details and directed us to the entrance explaining in easy to remember language where everything could be found, toilets, cafe and such. This was extremely important to us. The site itself is well laid out and is very disability friendly with ramps and clear visible guides to assist in all areas.
The Treehouse is an amazing place and even though we had not booked we were welcomed in to take a look. I think we sampled food from all available venues on site.
Some may ask why would someone without vision attend such an attraction if they cannot see what is on show. My answer is simple, when you lose a sense your other senses are heightened so in our case the sound of the water and the aroma of the flowers was unbelievably worthy of our admittance. Thank you to all at Alnwick Gardens who made our day special we will certainly return in the near future.
Written June 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gregor
Manchester, UK8 contributions
Couples
Booked online as requested. Arrived at the allotted time. Parking charge was £3.00 ( its not the amount but the principle)

Beware, if you have a Zimmer frame or walking aid, that the gardens themselves are down a slope then across the main road , enter Alnwick gardens but this is then another 5 minutes walking before you arrive at the cafe/education centre.
The Cafe is excellent, plenty of chairs and tables to have a bite to eat etc. The view is certainly spectacular as now, you're facing the main fountain in all its glory.

There are quite a few seating benches around the site plus use of the ' swing seats in the Cherry orchard and, situated near the fountain, deck chairs for a relaxing afternoon's siesta.

We were extremely lucky the day we visited, the weather was dry, warm and sunny.
Do take your time walking around or you just may miss something out?

A fabulous day was had by us all. Is it worth a visit ? Yes!

If you're on a small budget I'd bring a picnic plus a flask or cans of soft drinks as the price of Sandwiches etc in the Cafe is quite expensive but of course everyone's budget is different.
Have a great day.
Written September 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ronald D
Shrewsbury, UK723 contributions
We do really enjoy beautiful gardens and this we found rather dull and uninteresting considering the high entrance charge. The climb to the Ornamental Garden was not worth the effort as the layout and display lacked colour or plants of any interest and was in fact very boring.
The only place of interest and worthy of some brownie points is a fine and well presented Gift Shop and Plant centre which gets full marks.
Written June 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alison H
152 contributions
Couples
After visiting the castle we headed down to have a look around the gardens and they were beautiful. When you first enter you are instantly met with the cascading waterfall, very impressive, there was a young lady playing the saxophone in the corner which was lovely, the ducks are very forthright lol we were laughing at them trying to pinch people's pick nicks sitting in the grass. We wandered round the cherry tree orchard following the path all the way up noticing loads of swings in the trees, I noticed it was very accessible to wheelchair users 😊, we went round the walled garden, the flowers in there are stunning, we then headed back down and walked through the rise garden at the bottom, beautiful smell, I took a video I of the waterfall for my mam to see and got a bit wet lol then we did a tour round the poison garden our guide in there was a young lad he was lovely and like Rosie in the castle was very knowledgeable. Thank you for a lovely day out.
Written June 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LaNyonsaise
West Midlands, UK814 contributions
Couples
The garden was an inspired initiative of the Duchess, an extra tourist attraction for the town that provides many jobs and, from today’s visit, we learned that it supports lots of social and community opportunities for local schools and other groups including disadvantaged people.
Booking a timed slot online was easy and check-in worked well. We even arrived slightly early but there was no fuss about entry ahead of schedule. The castle car park is convenient and at £3 for the full day not too expensive. However, you can park in the council Greenwell Road car park free for 3hrs with a parking disc and the walk is the same distance. We found that 3 hours was enough time to see the whole garden.
The garden isn’t as large as I thought it would be. The main feature is the cascade but we also enjoyed the poison garden where the attendant was very informative, also the water features in the serpent garden. The walled garden on the hill seemed to have suffered in certain parts with some plants looking less than healthy, perhaps as a result of the lockdowns. Whilst we saw some interesting plants they were the ones that had no name tags!
A fun aspect was the ducks and ducklings that roamed free, hoovering up crumbs under picnic tables. We appreciated the opportunity to eat our lunch outside but the cafe was very poorly organised, a wait of 20 minutes to obtain a hot drink wasn’t acceptable. Why not a dedicated queue just for drinks?
The Treehouse is a major attraction yet it wasn’t shown on the map leaflet we were given and there were no signs to it so we concluded that it wasn’t open. However, on the way back to the car we wandered over to look at the exterior only to discover that it was open. We went in and tried to book for later in the week as an ‘experience’ without success but the receptionist very kindly directed us to the roof terrace so we could look out on the structure which is quite remarkable.
I understand that gardens change with the seasons but that wouldn’t be sufficient incentive to visit often and we were pleased that we didn’t purchase a membership pass.
Written June 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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The Alnwick Garden is open:
  • Sun - Sat 10:00 AM - 4:00 PM
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