Fabulous setting, fabulously friendly staff. The variety of areas in the spa is amazing! From salt steam room to serenity pool, (although someone needs to supervise the noise in what should be a quiet zone). Genuinely relaxing and ambiant, will definitely go again.

Fantastic experience from start to finish. Lovely and relaxing . The spa staff were incredibly helpful and the bar staff and restaurant staff really friendly and attentive. It was my daughter’s 18 th and without asking they brought her a brownie with happy birthday in chocolate writing and a sparkling candle. It was such a lovely extra touch. Highly recommend and will definitely return

Have a brilliant recent trip- 4th time for me and 1st time for my Mum. Staff were wonderful and made us feel so welcome. Food delicious, treatment epic and spa beautiful. 10/10

The facilities are lovely and the staff really welcoming and friendly. I did enjoy myself but wouldn’t rush back as it just wasn’t very relaxing and that’s what I want from a spa day. I’ve been to places with less on the facilities front but had a more relaxed time. The quiet room wasn’t quiet, lots of talking and shouting amongst a group. Staff were around to hear this and it’s a shame they didn’t do something about it. Their was a young couple all over each other in the outdoor hot tubs. And I mean on top of each other kissing. Whilst amusing, it’s just not what I expected. Lots of people posing for pictures. I prefer a relaxing time with nice lighting, smells and music. I didn’t feel like I got that. People were drinking a lot and it was very brightly lit in the evening once dark. Just not for me personally.

Love coming here. No noise from ongoing work on the day i went but welcome touch having the £10 voucher to use on the day incase. Garden bar partly refurbed for past few months - will look nice once finished! Why only 4 stars? Fire on one side of wall of serenity pool not working and star lights on ceiling in there also off. For most of the morning a used glass from previous day was blowing around the outside area. Given its November outside pools would be better a little warmer. Would also love some mattresses on some loungers - surely waterproof type ones would be ok? Being so relaxed at the end of the day forgot to use voucher when settling tab until it was too late. Staff kindly arranged for me to us it to but drinks to take home. Bertrams lunch good as ever. Just wish you could get a piece of cake/fruit or something in garden bar over winter months to go with a drink.

I recently enjoyed a wonderful day of relaxation with my son, in honour of his 30th Birthday. On arrival, he was given a birthday card and after our lunch came a cake with a giant sparkler in it. Absolutely unexpected wonderful touches to make his birthday even more special. My son had a full body massage, which he said was amazing, as he floated out. My only criticism was that it was very busy and several groups were not very mindful of leaving their towels on beds. At one point there were 8 empty but with towels, beds in the serenity room and only 2 people in the pool, so we moved the towels. Everything else was spot on. The food was lovely, the staff were lovely and so helpful. We had an amazing day, thank you :O)

From start to finish, absolutely fantastic! Year 15 of my annual spa day with family and friends! Continues to wow every year! Brilliant treatments, food, cocktails and thermal. All of the team in the spa make this day (and every visit) absolutely fantastic with their care! An extra big shout out to Molly who coordinates the ladies in such an organised and professional manner. Thank you once again everyone! There is no where quite like it! Merry Christmas and a Happy New Year!!!

Meal excellent. Spa facilities as you would expect. Outside pools a little chilly but it was blowing a gale and December's coldest day of the month. Staff extremely helpful. A relaxing day out with my daughter and granddaughter

I always have a fabulously relaxing time at the spa, this year I felt the surroundings were a little tired looking. It feels like the hotel is having all the money spent on it and the spa is suffering. Some love and care to the fixtures is needed.

Visited the spa during the Christmas break. Lovely staff and amazing facilities. The food in Bertram’s was delicious, we booked the thermal spa and dine package which is great value for money as you receive a two course meal plus a glass of wine or beer. We will be booking again soon!!