Many thanks for your review Unfortunately one of the things we cannot guarantee is good weather all the time . We do continue to provide our service in most conditions however when conditions are dangerous to your self or the horse we will offer an alternative arrangement or if this cannot happen due to our customers returning home if they are on holiday/ visiting to the new Forest your money will be refunded . On this particular day we were experiencing on and off rain showers which we do continue to take rides in . Unfortunately one of u you was not appropriately dressed for this kind of weather ... or even really an outdoor horse riding experience.. we did offer to wait 10/15 mins for the rain to clear which we all agreed to do . The rain eased ... didn’t stop but it did ease but u decided you would go and visit your friends earlier than first planned . I offered you an afternoon slot of 2pm ... you both checked your weather apps again and again and wanted later .. I agreed to 2.30 but needed confirmation prior to this time. We made 3 phone calls to your selves leaving voice mails so we could confirm you were coming .. we heard nothing back till 2.19 pm ... which would of been too late for us to get you output on time because you were 12 mins away then fitting hats etc takes time. We further offered you a discount on a next booking and explained that we were ever so sorry but you had left it too late to decide . Can I point out we all ready had a ride out that left at 10.30 am ... it rained ... no complaints We than had a ride at 3.30 ... it rained .. no complaints It’s unfortunately what happens at this time of year outside ! I’m so sorry you feel the need to write a bad review for something you decided not to fulfil for a bit of rain .. and my offer on a discount still stands . Many thanks Bagnum equestrian team