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Paultons Park

8,422 Reviews

Paultons Park

8,422 Reviews
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8,422Reviews318Q&A
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Christina B wrote a review Dec 2020
Radstock, United Kingdom44 contributions59 helpful votes
We (2 adults and a 2 year old) visited just before christmas. This is our 2nd visit in 3 months because we enjoyed ourselves so much the first time. This time it was very rainy but that didn't spoil our day at all, all the rides still operated. We didn't have to queue longer than 15 mins and went on all the rides we wanted to. The staff were engaging and made our 2 year old feel really special. The park was clean and we felt safe (from a covid perspective). We are potty training at the moment and were really grateful for the number of available loo's, baby change and child loo seats in all cubicles. It made things A LOT less stressful. We will be back for SURE.
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Date of experience: December 2020
1 Helpful vote
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Response from PaultonsPark, Guest Relations Manager at Paultons Park
Responded Jan 5, 2021
Dear christinaB1994x Thank you for taking the time to leave such a fantastic review. We are delighted to read that this was your second visit to Paultons in as little as 3 months and you all thoroughly enjoyed yourselves despite the unfortunate weather. Customer service is a top priority for us here at the Park and therefore it is great to see that the staff you encountered went the extra mile with engaging with your 2 year old which made them feel special. It is great to note that you were also impressed with the toilet facilities, especially the child seats which was a big help to you. We value all feedback received from guests and we thank you for your 5 star rating. We hope to welcome you back at the Park again sometime in the 2021 season. Kind Regards Paultons Park
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Ellie wrote a review Dec 2020
Romsey, United Kingdom2 contributions1 helpful vote
Me and a group of my friends all had birthdays during the first lockdown after Christmas so it was a bit annoying after the second lockdown as we had to rearrange our tickets but the park were happy to do so. After that we finally arranged for a day and it was definitely worth the wait. The lines Really really short. Both in The pepper pig world big and lost kingdom (bit sad that the thrill ones were out of order for the day we went but that was fine). We waited definitely no more then 15 minutes for any ride which was wonderful. The food Surprisingly cheep. I see a lot of people going on about how expensive it is but the kids meals (cheapest on there) were decently sized as well as really really nice. I do suggest the outrageous as it was so big me and my friend couldn’t finish it all. The rides All seemed really clean and such fun to be on. Definitely showed what Paultons park can do and I can’t wait for the new part of the park to open Covid stuff I felt really safe the whole time I was there. Marks are needed for both the lines and the ride which I agree with as well as anywhere inside. Definitely something that helped with safety. Most of the ride were cleaned between groups and hand sanitisers everywhere. There were also hand washing stations dotted around the park too which is a nice touch. Only problem is is that the kids keep running around but that’s not the park’s fault so I didn’t take away a star. The stuff Best part of the day by far! Everyone is so nice there and they all are smiling under the marks. Most seemed quite young too! As it was mine and my friend’s birthday they all wished us a happy birthday which was so nice as well as wonderful customer service. I want to point out a woman called Jane who was in the main restaurant Wild Forrest as she was such a lovely lady to talk to as well as the way she treated the customers was so positive. I also wanted to point out Peter too who was working on the Viking boats near the end of the day as he was such a funny guy who just had a very positive and upbeat attitude to his work. Thank you to all stuff who made today wonderful (I can’t remember all their names!) Overall it was a wonderful day and I definitely will be going again when Tornado springs opens! Also if any management team see this please pass on a thank you to Jane and Peter
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Date of experience: December 2020
1 Helpful vote
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Response from PaultonsPark, Guest Relations Manager at Paultons Park
Responded Dec 23, 2020
Dear Jellie0802 Thank you for taking the time to complete such a detailed review following your recent visit to Paultons Park. We are absolutely delighted to have been able to welcome you all to the Park during our Christmas at Paultons event and it is fantastic to hear that you had such a wonderful day here with us celebrating your Birthday. It really is fantastic to hear that your visit was made extra special by a number of staff members you encountered during your visit. We will certainly be sure to pass on your feedback to the Park’s Senior Management Team who will ensure that the members of staff receive the recognition they deserve. We very much look forward to you visiting us again next season when our exciting new Tornado Springs area opens and thank you again for your great review! Kind regards Paultons Park
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Philip S wrote a review Dec 2020
Uttoxeter, United Kingdom4 contributions4 helpful votes
I went to Paultons Park this Christmas and it was awesome. It's a very colourful park and great for families. I can't wait for the new Tornado Springs area to open in 2021! The staff were friendly and the rides were good. I wonder what will happen to Cobra and the Edge in the future. I was thinking of a retheme and a new themed world to that part of the park. Definitely recommend this for families. Thank you Paultons for doing your best during a hard time.
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Date of experience: December 2020
1 Helpful vote
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Response from PaultonsPark, Guest Relations Manager at Paultons Park
Responded Dec 23, 2020
Dear Philip M Thank for your lovely 5* review. We are so pleased to hear that your recent visit to Paultons during our Christmas Event was was such a huge success and that you enjoyed all of the rides and attractions we have available for our guests to experience. It is great to read your wonderful feedback and how you would definitely recommend Paultons Park to other families. We very much look forward to welcoming you back to the Park again in 2021 when our brand new and extremely exciting Tornado Springs will be opening. Kind regards Paultons Park
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Luke Greenwood wrote a review Dec 2020
Poole, United Kingdom1 contribution
It was a fun day out and I thought it that Paultons Park managed to open to the puplic in a safe way that people can still enjoy the them salf.
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Date of experience: December 2020
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Response from PaultonsPark, Guest Relations Manager at Paultons Park
Responded Dec 23, 2020
Dear Luke198832 Thank you for your 5* review. It's fantastic to hear that you had an enjoyable visit here at Paultons and that you felt safe with all the COVID measures we have in place to ensure the safety of our valued guests and staff. We very much hope to have the opportunity to welcome you back to the Park again one day soon for another fun day out! Kind regards Paultons Park
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Vicki P wrote a review Dec 2020
Ower, United Kingdom2 contributions
Lovely day out. Staff very friendly but why oh why are rides not sanitised before and after. Quite disappointing
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Date of experience: December 2020
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Response from PaultonsPark, Guest Relations Manager at Paultons Park
Responded Dec 23, 2020
Dear vickipD1518KE Thank you for taking the time to complete a review. It is great to have been able to welcome you to Paultons and we are delighted to read your lovely comments on how friendly you found the staff to be. As we are sure you are aware, customer service is a top priority for us here at the Park and it is always a pleasure to receive such praise in this regard. We will certainly be sure to share your feedback with the Teams. We do hope to be able to welcome you back to Paultons again soon. Kind regards Paultons Park
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