The Retreat Southwold
The Retreat Southwold
4.5
8:30 AM - 5:30 PM
Monday
8:30 AM - 5:30 PM
Tuesday
9:00 AM - 7:00 AM
Wednesday
9:00 AM - 7:00 AM
Thursday
9:00 AM - 7:00 AM
Friday
8:30 AM - 5:30 PM
Saturday
8:30 AM - 5:30 PM
Sunday
8:30 AM - 5:30 PM
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  • Regmyers
    13 contributions
    Safe, relaxing, the best!
    Couples Swedish Massage with any of Rebecca, Alex or Sapphire. Bravo for still providing a phenomenal service with visor and face mask. Embarrassed to admit that we have turned into regulars as it is such good value and the best way to relax after a long week at work!!! All Star team of talented and well-trained ladies. Thank you so much for looking after us so well. See you again soon! X
    Traveled as a couple
    Written August 29, 2020
  • QueenBee190286
    Thorington, United Kingdom39 contributions
    Loved it!
    The Retreat was recommended to me by a friend. I found the girls really friendly, salon was clean & I loved my nails! Highly recommend this salon!!
    We are glad that you love your experience at The Retreat, Southwold and would like to thank you for taking the time to provide a review
    Written July 30, 2015
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Written January 3, 2014
  • golono2015
    7 contributions
    Lovely relaxing experience
    I booked a pedicure and facial at the salon in July 2015. The staff were welcoming and professional. A lovely treat whilst on holiday, would come back!
    Thanks for taking the time to provide us with a review. We are refurbishing the salon over the winter months and we hope that you will come back to see the improvements.
    Written August 18, 2015
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Traveled solo
    Written August 17, 2015
These reviews are the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor checks reviews for fraud.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.5
57 reviews
Excellent
51
Very good
1
Average
1
Poor
1
Terrible
3

DavinaBradley
Chalon-sur-Saone, France12 contributions
Jul 2016 • Solo
First, I had the gold manicure. Usually I get my hands soaked in soapy water but not in this salon, and the beautician only filed the two nails that were a bit longer and did not touch the others. Then she went over with the varnish on almost every nail so she had to correct with a cotton bud and nail varnish remover so the result was really substandard. Also the varnish bubbled up afterwards, looking messy.
Then I sat in the chair for the pedicure and almost fell off as it was so wobbly. The beautician said "don't worry it is safe" but it really wasn't as I discovered later on.
So the pedi was about ok, except that it does not include removing dead skin under the feet like I have had in any other institute so it felt like work partially done. There was supposed to be a massage too but nothing as such as far as I can remember.
Then I was handed over a cup of cheap coffee in a really hot cup and burnt my fingers. When the lady took my foot off the water, I lost my balance because of the wobbly chair and coffee went all over me. The lady's reaction: "are you alright there?" and I actually had to ask for a tissue as if it was not obvious I had hot coffee all over me!
Obviously in a hurry, the lady made me put my flip flop on just after applying the varnish so the inevitable happened and all the nails went messy. She patched it up but made a terrible job of it and I had about an inch of uneven varnish on top of my big toe. She told me I was all done and could go so I had to insist she at least removed the varnish and re-applied it on one toe. She made such a messy job of it that I had traces of varnish all over my feet. And we had to free up the room so I left with wet varnish.

When I went home, my family could not believe I had been to a salon as it was such a substandard job and they told me I should not have paid. I get I was too shocked by the experience to complain about it.

Awful place.
Written July 6, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kate, Southwold
1 contribution
Jul 2019 • Solo
I was treated to the most wonderful pedicure as a birthday present after my friend had had the same experience with Rebecca, the lovely therapist. I was immediately made comfortable, nothing was rushed which was just aswell as it took me 15 minutes to choose which colour I wanted on my nails...there was sooo much choice! It was so relaxing I could easily have fallen asleep! I will return soon 😊
Written July 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for taking the time to provide us with this review. We are so glad that your enjoyed your treatment and were happy with the choice of colours that we offer. We look forward to seeing you again soon :-)
Written July 28, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

cbakerx
Southwold, UK23 contributions
Jul 2019 • Solo
Staff were very helpful in sorting out my appointment very quickly. Nails look great! The shop has been upgraded since I last went and it looks really lovely. Atmosphere was very chilling, just what I needed on a hot, busy day.
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We are glad that you like the improvements that we have made at our salon. We are constantly looking to improve our facilities and have further improvements planned for the end of the year. We look forward to seeing you again soon.
Written July 7, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AELLondon
Hitchin, UK23 contributions
Mar 2019 • Solo
Just got back from a trip to this lovely little salon. The team were really friendly and welcoming. Amber on the reception was really helpful in booking my appointments. I had a shellac manicure with Alex and brow treatment with Jess. They both took their time with the treatments and had great attention to detail. I'm really happy with the results of both of them. A great start to a relaxing weekend - thank you!
Written March 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We are so happy that you enjoyed your treatments at our salon. Thanks so much for taking time to provide this review, it is always great to get feedback from clients. We look forward to seeing you again soon.
Written March 4, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

antstutch
Welwyn, UK122 contributions
Mar 2018 • Solo
A very enjoyable and relaxing full body massage and facial with Rebecca. My neck and shoulders felt really good afterwards.
I would definitely recommend.
Written March 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for proving us with your kind review. Glad that you enjoyed your treatment and we look forward to seeing you soon.
Written April 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ezz2013
Beccles, England, United Kingdom3 contributions
Nov 2017 • Solo
I felt the massage was not long enough ( 30 mins) After massage was completed felt abandoned by Therapist & had to negotiate the 2 flights of very steep stairs alone after helping myself for a hot water drink!
Therapist very good at the actual massage!
Written November 13, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sorry to hear that your massage was not long enough. It appears that you had a back, neck and shoulder massage and the treatment time for this is 30 minutes. We also offer a full body massage which lasts 1 hour. Our treatment times are displayed on our price lists and our website. We accept that the stairs at our premises are steep but unfortunately it is a listed building and there is little that we can do to change the stairs. Further training will be given to the therapist concerned as she should have offered you a glass of water. We are glad that you enjoyed your massage but sorry that you felt abandoned.
Written November 15, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rebecca P
1 contribution
Oct 2017 • Solo
The salon has a lovely atmosphere, and the room I was in was really warm and cosy!
I was made to feel very welcome by Abi .
My back massage was lovely and tried to book another one later in the week and sadly she didn't have any space ! Great testament!
So I'll be back when I am next in Southwold at Christmas !!! Big thank you for making me feel so much better than I did when I arrived !!!
Written October 23, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you Rebecca for providing us with such a great review. I am sorry that you were unable to rebook for another massage in the week but can advise that we have a new therapist starting in the next few weeks so next time you are in Southwold please come and see us.
Written October 24, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Godet
London, UK73 contributions
Jul 2017 • Solo
Right in the centre of Southwold High Street, the building looks small from the front but goes way back. There are lovely rooms for treatments and the staff are very friendly. They use good products and it is all very clean. On line booking available which is useful. Would recommend.
Written July 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for reviewing our salon. We are very happy that you enjoyed your visit and look forward to seeing you again soon.
Written July 21, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RiskRisk
RiskRisk9 contributions
Nov 2016 • Solo
Emily is a wonderful therapist and the excellent facial and massage left me very calm and relaxed.
The beauty room is above the hair salon, but feels like a mini spa, warm, fragrant and comfortable.
Emily used Decleor products, and was very generous with free samples as well.
Written November 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thanks for taking the time to provide us with a very nice review, it means a lot and we hope to see you again soon.
Written March 23, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daniel C
1 contribution
Aug 2015 • Friends
Had a wonderful time here, was here with a group of friends for her birthday, the treatments was amazing, the girls was fab!!!
Written August 2, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your review. We hope that your friend had a very nice birthday and well done for treating all your friends. We hope to see you again soon.
Written August 3, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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The Retreat Southwold - All You Need to Know BEFORE You Go

Frequently Asked Questions about The Retreat Southwold

The Retreat Southwold is open:
  • Tue - Thu 9:00 AM - 7:00 AM
  • Fri - Mon 8:30 AM - 5:30 PM


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