The Retreat Southwold
The Retreat Southwold
The Retreat Southwold
4.5
8:30 AM - 5:30 PM
Monday
8:30 AM - 5:30 PM
Tuesday
9:00 AM - 7:00 AM
Wednesday
9:00 AM - 7:00 AM
Thursday
9:00 AM - 7:00 AM
Friday
8:30 AM - 5:30 PM
Saturday
8:30 AM - 5:30 PM
Sunday
8:30 AM - 5:30 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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4.5
58 reviews
Excellent
52
Very good
1
Average
1
Poor
1
Terrible
3
Regmyers
13 contributions
Aug 2020 • Couples
Couples Swedish Massage with any of Rebecca, Alex or Sapphire. Bravo for still providing a phenomenal service with visor and face mask. Embarrassed to admit that we have turned into regulars as it is such good value and the best way to relax after a long week at work!!! All Star team of talented and well-trained ladies. Thank you so much for looking after us so well. See you again soon! X
Written August 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carol Sherwin
Derbyshire, UK69 contributions
Jul 2022 • Solo
Had a fantastic hot shell massage with Alex at the Retreat. This is a new treatment there and was blissful. Alex managed to soothe away all my tension and I left feeling renewed. The massage was also on special offer so a bargain too! What’s not to love!
Thanks
Thanks
Written June 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QueenBee190286
Thorington, UK35 contributions
The Retreat was recommended to me by a friend. I found the girls really friendly, salon was clean & I loved my nails! Highly recommend this salon!!
Written January 3, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad that you love your experience at The Retreat, Southwold and would like to thank you for taking the time to provide a review
Written July 30, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DavinaBradley
Chalon-sur-Saone, France14 contributions
Jul 2016 • Solo
First, I had the gold manicure. Usually I get my hands soaked in soapy water but not in this salon, and the beautician only filed the two nails that were a bit longer and did not touch the others. Then she went over with the varnish on almost every nail so she had to correct with a cotton bud and nail varnish remover so the result was really substandard. Also the varnish bubbled up afterwards, looking messy.
Then I sat in the chair for the pedicure and almost fell off as it was so wobbly. The beautician said "don't worry it is safe" but it really wasn't as I discovered later on.
So the pedi was about ok, except that it does not include removing dead skin under the feet like I have had in any other institute so it felt like work partially done. There was supposed to be a massage too but nothing as such as far as I can remember.
Then I was handed over a cup of cheap coffee in a really hot cup and burnt my fingers. When the lady took my foot off the water, I lost my balance because of the wobbly chair and coffee went all over me. The lady's reaction: "are you alright there?" and I actually had to ask for a tissue as if it was not obvious I had hot coffee all over me!
Obviously in a hurry, the lady made me put my flip flop on just after applying the varnish so the inevitable happened and all the nails went messy. She patched it up but made a terrible job of it and I had about an inch of uneven varnish on top of my big toe. She told me I was all done and could go so I had to insist she at least removed the varnish and re-applied it on one toe. She made such a messy job of it that I had traces of varnish all over my feet. And we had to free up the room so I left with wet varnish.
When I went home, my family could not believe I had been to a salon as it was such a substandard job and they told me I should not have paid. I get I was too shocked by the experience to complain about it.
Awful place.
Then I sat in the chair for the pedicure and almost fell off as it was so wobbly. The beautician said "don't worry it is safe" but it really wasn't as I discovered later on.
So the pedi was about ok, except that it does not include removing dead skin under the feet like I have had in any other institute so it felt like work partially done. There was supposed to be a massage too but nothing as such as far as I can remember.
Then I was handed over a cup of cheap coffee in a really hot cup and burnt my fingers. When the lady took my foot off the water, I lost my balance because of the wobbly chair and coffee went all over me. The lady's reaction: "are you alright there?" and I actually had to ask for a tissue as if it was not obvious I had hot coffee all over me!
Obviously in a hurry, the lady made me put my flip flop on just after applying the varnish so the inevitable happened and all the nails went messy. She patched it up but made a terrible job of it and I had about an inch of uneven varnish on top of my big toe. She told me I was all done and could go so I had to insist she at least removed the varnish and re-applied it on one toe. She made such a messy job of it that I had traces of varnish all over my feet. And we had to free up the room so I left with wet varnish.
When I went home, my family could not believe I had been to a salon as it was such a substandard job and they told me I should not have paid. I get I was too shocked by the experience to complain about it.
Awful place.
Written July 6, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
londo2015
UK5 contributions
Jul 2015 • Solo
I booked a pedicure and facial at the salon in July 2015. The staff were welcoming and professional. A lovely treat whilst on holiday, would come back!
Written August 17, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to provide us with a review. We are refurbishing the salon over the winter months and we hope that you will come back to see the improvements.
Written August 18, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate, Southwold
1 contribution
Jul 2019 • Solo
I was treated to the most wonderful pedicure as a birthday present after my friend had had the same experience with Rebecca, the lovely therapist. I was immediately made comfortable, nothing was rushed which was just aswell as it took me 15 minutes to choose which colour I wanted on my nails...there was sooo much choice! It was so relaxing I could easily have fallen asleep! I will return soon 😊
Written July 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to provide us with this review. We are so glad that your enjoyed your treatment and were happy with the choice of colours that we offer. We look forward to seeing you again soon :-)
Written July 28, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cbakerx
Southwold, UK22 contributions
Jul 2019 • Solo
Staff were very helpful in sorting out my appointment very quickly. Nails look great! The shop has been upgraded since I last went and it looks really lovely. Atmosphere was very chilling, just what I needed on a hot, busy day.
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad that you like the improvements that we have made at our salon. We are constantly looking to improve our facilities and have further improvements planned for the end of the year. We look forward to seeing you again soon.
Written July 7, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AELLondon
Hitchin, UK22 contributions
Mar 2019 • Solo
Just got back from a trip to this lovely little salon. The team were really friendly and welcoming. Amber on the reception was really helpful in booking my appointments. I had a shellac manicure with Alex and brow treatment with Jess. They both took their time with the treatments and had great attention to detail. I'm really happy with the results of both of them. A great start to a relaxing weekend - thank you!
Written March 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy that you enjoyed your treatments at our salon. Thanks so much for taking time to provide this review, it is always great to get feedback from clients. We look forward to seeing you again soon.
Written March 4, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
antstutch
Welwyn, UK120 contributions
Mar 2018 • Solo
A very enjoyable and relaxing full body massage and facial with Rebecca. My neck and shoulders felt really good afterwards.
I would definitely recommend.
I would definitely recommend.
Written March 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for proving us with your kind review. Glad that you enjoyed your treatment and we look forward to seeing you soon.
Written April 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ezz2013
Beccles, England, United Kingdom3 contributions
Nov 2017 • Solo
I felt the massage was not long enough ( 30 mins) After massage was completed felt abandoned by Therapist & had to negotiate the 2 flights of very steep stairs alone after helping myself for a hot water drink!
Therapist very good at the actual massage!
Therapist very good at the actual massage!
Written November 13, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sorry to hear that your massage was not long enough. It appears that you had a back, neck and shoulder massage and the treatment time for this is 30 minutes. We also offer a full body massage which lasts 1 hour. Our treatment times are displayed on our price lists and our website. We accept that the stairs at our premises are steep but unfortunately it is a listed building and there is little that we can do to change the stairs. Further training will be given to the therapist concerned as she should have offered you a glass of water. We are glad that you enjoyed your massage but sorry that you felt abandoned.
Written November 15, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience
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