We're always eager to hear feedback from our audiences, and these views will always be taken into account when we review our previous season and consider plans for new productions. This is especially true when it comes to the themes and contents of our plays, as this helps us to tailor future seasons more accordingly. It's my understanding that this particular customer purchased several tickets to a performance and arrived on the wrong date, missing the show. While we'll always do what we can during instances like this - like virtually all theatres, cinemas and other performance venues - we're unable to offer refunds if customers don't turn up on the night. The curtain was held for 10 minutes on the night in anticipation of their arrival, as we could see the tickets had been digitally purchased. No phone number was provided for us to make contact. Our ticketing system is operated through tickets.com, which is used widely by venues due to its reliability and clarity. While this incident is of course unfortunate, we'll always do everything within our power to make sure that customers have an enjoyable and memorable experience here at the theatre.