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Booked a day-trip birding with this operator. Late at night I received a message saying that there weren't enough participants so they would not be going ahead buyt offering a guided 'hike' as an alternative. Subsequently I have found out that this is what Spitsbergen Adventures do all of the time. Sell you something they cannot provide and offer an alternative 'hike.' It seems that as they offered an alternative and I said 'no.' that this is me cancelling the booking and they will keep the money. Beware of this scam and avoid Spitsbergen Adventures AS!!!…
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Date of experience: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We randomly booked this tour as everything else was booked and it turned out to be the best decision. Aewon, our guide was incredible! She took us around longyearbyen and gave us a great introduction of the place. We saw so many animals - ducks, gooses, birds. I highly recommend this trip to anyone who is visiting Svalbard for the first time. And it is always great to have someone so passionate explain to you about the culture, history, wildlife, everything.…
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Booked a trip with this company. There where no other registrations for the trip, so Doreen asked if I could on another date. Which was not possible. I asked if the had an other trip available, which was also not an option. Doreen offered to check if an other company could take me, she would inform my by email if she would have found somebody. Never received anything. Tried to call her next morning, but nobody answered the phone, so booked a trip with a different company. 15 minutes later I got a call that somebody was waiting for my for the 1st trip. The company said it was no problem, just a communication error and the Doreen probably would give the money back. Send Doreen an email that I wasn't informed that she had arranged an other trip and asked for a refund. Turned out she send my and SMS, which a never recieved and wasn't willing to look for a solution because (you can see in the photo) chose not to akwnolege. Sorry but we agree you would send an email and you send a SMS which didn't came through. You can meet my in the middle and try to work something out. I don't appreciate being treated like this and won't recommed this company.…
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Very good day with Simon our guide ! We went to sarkofagen and we were able to walk on the glacier. Simon is very friendly and attentiv with us. We recommend !
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Two day trip to Pyramiden was definitely the highlight of my trip to Norway. Misha was a cool guide who looked out for us very well. Small group size made it even better. 10/10 would recommend!
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Date of experience: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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