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Basecamp Explorer Spitsbergen

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Longyearbyen, Norway
About Basecamp Explorer Spitsbergen
Set high in the Arctic Ocean, Svalbard archipelago extends between 74 and 81° north. It is in the edge of the inhabitable world. Here, you really are on the border of civilization. Outside the city only, the vast wilderness is waiting for you. Join our snowmobiling, dog sledding or skiing adventures at winter time and walking, glacier hiking and kayking adventures or boat safaris on summer time. Basecamp Explorer Spitsbergen operates day trips and expeditions from Basecamp Hotel and Trapper’s Station to Nordenskiold Lodge and Isfjord Radio.
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Michael N wrote a review Jun 2020
1 contribution1 helpful vote
My father and I had a booking for a 3 day Snowmobile tour in Svalbard in March of this year. I had been dreaming of coming to Svalbard for years and finally got the once in a lifetime opportunity to go. Unfortunately during our flight the Norwegian government announced the lockdowns and a 14 day quarantine of all new arrivals so my father and I were unable to take part as we had flown in from Amsterdam. We were then evacuated off the island 12 hours after arriving and successfully managed to fly home. Since then I have tried to have my initial booking moved to next year or partially refunded but I have received no help from the staff. They have repeatedly told me that as I cancelled within 7 days of the trip start date that they would be keeping all my money - even though we were legally prevented from leaving our hotel. We are being punished here by doing the right thing. We could have lied to the local authorities and said we had already quarantined somewhere else in Norway and taken the trip putting their staff at risk. We were also told by the local authorities on the ground that all our trips would be refunded - it seems that was a lie. It seems I will never know what one of their trips is like as I do not think I can in good conscience use their services again.
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Date of experience: March 2020
1 Helpful vote
Michael wrote a review Mar 2020
3 contributions
As a group of 5 people, we booked a Huskey half-day tour and were fully satisfied. Nice guide, good planning and an awesome experience with the dogs. You should consider taking the full-day tour, then you have much more time to explore the area with the dog sledding, as dressing up with warm clothes and driving to the starting point takes some time. We got warm clothes, so the artic weather of -30 degrees did not feel too cold.
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Date of experience: March 2020
Ingrid B wrote a review Feb 2020
Oslo, Norway5 contributions
Thank you so much for an adventure we will never ever forget. We can’t praise Basecamp enough for the wonderful experience and memories you create for your guests. We had three fantastic days on snowmobiles to Isfjord Radio and the surrounding area with our amazing guide Kristian! He had an uniq gift to make us all feel like brave explorers! He made us feel safe in any situation, and was full of knowledge! Could not wish for a better guide! Kristian made our trip! The team at Isfjord Radio is impecable with the heart warming welcome of Malin, Henrik and the rest of the team with the best service from morning to night. The place in it selves can’t be described, must be experienced! The food, by Simon the master chef, with local food is to die for. And the beautiful sauna with a it’s view, is a must! Basecamp hotel in Longyearbyen the same; you feel at home as soon as you enter what is so much more than a traditional reception in a hotel! with the staff and the ambience; This is a HOME away from home! The amazing breakfast in the cozy dining makes waking up early in the morning a highlight of the day! Anyone who is worried about being cold on any trips; don’t be! Cause both the caring staff, guides and the gear Basecamp provides on all trips assures you the most comfortable trip in all aspects! Can’t recommend Basecamp enough if you want the best experience of Svalbard in all aspects! Thank you Basecamp! Sad to leave, but we will be back!
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Date of experience: February 2020
Nelson wrote a review Sep 2019
5 contributions
We booked our whole Svalbard trip through Basecamp and I can't image it being any better. Traveled for two weeks in August: week one was supposed to be spend at Nordenskiöld, however polar bear activity forced them to reorganize out trip....and understandably so. Instead we did some hiking around Longyearbyen, dog-karting, and spend three days at Isfjord Radio. Amazing food and staff and each day we did a hiking expedition in the area. Did some fishing, fossil hunting, saw the nearby walrus colony, and enjoyed their wonderful sauna. After a few nights in their super cool hotel, we spent the second week sailing on the Linden, a wooden schooner. That was something extremely special and I cannot recommend enough. The crew was so friendly and our guide Metta is super knowledgeable. Too many great activities and experiences to list, but I don't know if you can do a better tour in Svalbard in the summer. We would do it again for sure.
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Date of experience: October 2018
Alice wrote a review Sep 2019
6 contributions7 helpful votes
Did the 3-day snowmobile adventure to Nordenskiöld Lodge in April 2019, it was the highlight of my trip to Svalbard. Can't fault anything. My main feedback would be that everything and everyone (including the guides and other guests) were exceptional, except for the Australian guide Alison? She made me feel very uncomfortable for the entire stay in the Lodge - despite her job is supposedly meant to make us feel more comfortable? Especially when she found out I'm from Australia too - she had a disgusted face. I don't know what her story is, but it's clear that she's slightly racist as she was too busy flirting with other Norwegians as she's keen to learn the language - which is fine if that's what she prefers doing. I'm ok with that if she was doing her job properly. But she failed to tell me almost everything that I was meant to have been told, only to find out after. E.g. The dogs outside likes to bark from 4AM. Only found out from the Norwegian guests the next morning, that the Lodge had ear plugs available as they were warned about it the night before when I mentioned it.
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Date of experience: April 2019
1 Helpful vote
Response from Torill Brandal B, Kundeansvarlig at Basecamp Explorer Spitsbergen
Responded Sep 12, 2019
Dear Alice,   Thank you for taking the time to review Basecamp Explorer on TripAdvisor. We are happy to hear that you enjoyed your adventure to Svalbard, and that you found the travel to Nordenskiöld Lodge as your highlight. We have solely good feedback from our guests experiencing this unique destination. Our passion is to share the impressions of the Arctic wilderness with you.   Constructive feedback is our only way to advance. As your group were accommodated by two guides and two cabin hosts, we would be certain that all guests would receive important information. Your experiences will be reviewed with our team for future improvements. We can reassure you that none of our staff has any bad or unpolite intention towards our guests, and learning the language is a part of living and working in Norway.   With the appreciation for Svalbard in mind, we welcome you back for future adventures in the Arctic. Next time we recommend exploring Isfjord Radio during summertime.   Kind regards Basecamp Explorer Spitsbergen
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