Polar Dream Travel
Multi-day Tours • Hiking & Camping Tours • Nature & Wildlife Tours
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10:00 AM - 5:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
10:00 AM - 5:00 PM
About
Polar Dream Travel was founded in 2017 by a team that loves to travel and enjoys life. We partner with all major polar operators to provide you direct access to over 300 Antarctica and Arctic itineraries, including North Pole, Ross Sea, South Pole among others. We are looking forward to sharing our own polar experience, and helping realize your dream to be a polar traveler.
Spitsbergen, Norway

Awards
Travelers' Choice
2022

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Polar Dream Travel
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Travelers talk about
(12 reviews)
(6 reviews)
(3 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

5.0
83 reviews
Excellent
81
Very good
1
Average
0
Poor
0
Terrible
1

jpatyl2003
British Columbia, Canada169 contributions
Dec 2021
Frank was very active to connect with me by email on last minutes deal on the Antarctica trip. He offered support to facilitate flight booking while I expressed frustration on the online booking due to poor connection.
He was flexible and accommodated the request to postpone the payment as I wanted to wait for the PCR testing result outcome.

Frank was not the agent that I connected first for the Antarctica trip. Comparing the service with my first agent, Frank went above & beyond to get me the best possible Antarctica experience.
Written January 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Josephine - We all know that COVID changed how we live and how we travel. Each country has a set of entry requirements, which are also constantly changing. I am so happy for you that you finally made it to Antarctica after your original voyage was cancelled. Although our main focuses are Antarctica and Arctic voyages, we do have the ability to book flights, hotels, transfers along with worldwide river/ocean cruises and land tours. Keep in touch and wish a prosperous Year of Tiger :-) Best, Frank
Written January 29, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sanju M
Tel Aviv, Israel4 contributions
Feb 2022 • Family
Polar Travel was great in navigating through 2 tour cancellations during 2022 COViD season and still managed to get us a great deal on an amazing Antarctic adventure.

Frank was very helpful and responsive to queries and requests. He always followed through.

We would highly recommend Polar Dream Travel for your Polar adventure.
Written March 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hey Sanju - I totally agree with you that it was not an easy journey after your booked trip was cancelled twice. In the end, persistence won :-) We partner with over 40 polar operators on the market. We are always looking for new itineraries to present in front of our clients. At the end of the day, it is YOUR once in a lifetime trip. You'll make the choice and we will help! Thanks again for your nice comments and welcome back! Best, Frank
Written March 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dunk
1 contribution
Dec 2021
Traveling & making plans is a challenge during Covid. I had 2 total solar eclipse tours cancelled.
Antarctica is no exception. Frank has been patient & presented numerous options over a few months until I booked it with Hurtigruten for Dec 2021 (without eclipse).
He was thorough & followed up with info & reminder to meet Covid requirements etc.
I am waiting for recommendations from him for future trips, & will recommend him to other travelers.
Unfortunately he specializes in polar trips only. I will go with him on non polar trips if he works on those too.
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hey Duncan - Great to have you back from Antarctica, and Happy New Year! I looked back, and our first conversation about your Antarctica trip actually dated back in Sep 2020. It was a shame that you didn't make the Eclipse voyage, but you did manage to get it to Antarctica at the end :-) Also to clarify, our main focus is polar voyages. But we have helped a lot of our past passengers to book worldwide river cruises, ocean cruises and land tours as well. So please review the couple ideas I sent for your next trip, and let me know where your thoughts are. Best wishes and talk to you later, Frank
Written January 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Henry Mai
Burbank, CA8 contributions
Dec 2021
I just came back from Antarctica trip on Dec 25th, 2021. Frank Yang is a very helpful, friendly agent that provided me all information that I needed for this special trip and also offered me an upgrade cabin that I like most. It was an expensive trip for me, but it was worth at the end due to amazing experience in my travel bucket, not only I enjoyed a spectacular landscapes, but also I met super cute penguins. They were my most favorite animals in this continent. I wish I could hold them in my arm, but we are not allowed to touch them according to the associate of wild life something. I highly recommend whoever wants to travel to Antarctica, please choose Polar Dream Travel.
Henry Mai
Written December 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Henry - Thank you so much for your comments, and you look wonderful in those photos :-) I know there were a lot of work to put this trip together. We moved the dates back and forth to meet your work schedule. In order to fly back to the States on the same day, you made testing appointment ahead of time just in case. I am so glad that it worked out well at the end, and you had a great experience in Antarctica & met those cute penguins! Hope you a safe and healthy 2022 and best wishes! Cheers, Frank
Written January 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tom T
9 contributions
Feb 2022
Frank from Polar Dream Travel was very responsive and meticulous through several rebooking due to COVID. All minor issues with booking and transfers were instantly forgotten as we sailed toward Antarctica. The Ponant team onboard L'Austral was enthusiastic and professional. I have to especially call out Kevin a server on Deck 6 and Courtney in the bar on Deck 3. Both greeted me by name each day and provided amazing service. I highly recommend Polar Dream Travel and Ponant.
Written February 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hey Tom - Welcome back and congratulations on your success Antarctica voyage! You made the initial booking back in May 2020, and we had to rebook twice due to season cancellation and schedule adjustments. I have forwarded your feedback about airport transfer to the operator, and we will reconfirm all the hotel bookings moving forward again before departure date. It has been great working with you, and hope we can come across each other in the near future! Best, Frank
Written February 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peter B
1 contribution
Sep 2022 • Friends
Purchased a north west passage Expedition cruise

Absolutely fantastic, In a hot tub cruising past the the most north point of amarican main land to eating a stake with a glass of red wine looking at a poler bear threw the window. Fantastic settlements amazing views informative staff very safe very friendly.

Once in a life time opportunity, I imagine fewer ppl have done what we did than have been to the top of Everest.
Written October 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hey Peter - It is great to hear that you had a wonderful journey! With your vivid description, I would have to jump on the next opportunity and check off Northwest Passage from my bucket list :-) Welcome back and let us keep in touch for your next vacation planning! Best, Frank
Written October 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nancy
1 contribution
Feb 2022
I had a wonderful experience with Frank throughout my adventurous Antarctica booking, even though I had to postpone the trip due to the pandemic. Frank is extremely professional, understanding and provided great service. I was offered an exceptional package and throughout the trip booking, Frank reassured me by securing a cabin which would make my seasickness tolerable. Frank is also very courteous and quick with an email response whenever I had a question or concern. He is very knowledgeable and updated me with all the visa requirements, etc. I would definitely book with Polar Dream Travel for not only Antarctica trip, but also for any other journeys in the near future. Thank you so much, Frank! I really appreciate your exceptional service and your dedication to fulfilling the travel passion in us!
Written September 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hey Nancy - Thanks so much for your comments! We have been working together since 2018 for an Antarctic voyage. We found the perfect trip but unfortunately it had to be rebooked multiple times due to the COVID. I felt so sorry that the itinerary you were looking for is no longer available. But I am confident that new opportunities will present themselves in the near future. Best wishes and I will keep an eye out for you. Cheers, Frank
Written September 10, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dan L
1 contribution
Sep 2022
When I decided to go to Greenland, I found Polar Dream Travel in a web search. They seemed to have a wide variety of economical tours. What I didn't realize was that Polar Dream Travel does not appear to operate any tours. What they do is find tours with a bunch of other tour operators and this is actually great since you get to compare tours across many companies in one place. They also do not appear to charge any more than going directly to the original tour operator. I would happily use them again to go someplace that I want to go.
Written September 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hey Dan - Thanks so much for your feedback and recommendation! Yes - as you described - Polar Dream Travel is a travel agency specialized in Antarctica and Arctic voyages. We don't operate any tours. Our main mission is to help our clients like yourself find the right trip based on your requirements. We don't charge our clients a penny more. Our clients pay exact the same prices just like you book directly with cruise operators. However we offer unbiased insights on pros and cons of these voyages, so that you can make an informed decision. We don't work for cruise companies , and we work for you! It was great getting to know you. Please feel free to reach out for your next vacation, either polar or non polar voyages :-) Best, Frank
Written October 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tjmellem
Denver, CO9 contributions
Aug 2022 • Couples
Frank was the greatest assistance during the entire process of booking the Greenland trip. He was helpful and obtaining answers to questions from Aurora Expeditions and also in helping us pay with multiple credit cards. Frank always responded quickly and let us know in detail the answers to our questions, which were multiple..
Written October 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hey Tom - Thank you so much for your review - welcome back from your wonderful Greenland voyage! When you booked the voyage last summer, we didn't know for sure what was going to happen. It is so great that everyone can travel again. It has been great pleasure getting to know you. Hope can keep in touch for your future travel plans! Best, Frank
Written October 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Momplayinghookie
Chula Vista, CA333 contributions
Aug 2022
Frank from Polar Dream Travel is professional, helpful, answers your questions and queries in a prompt and helpful manner. I would not hesitate to use him again. I was very pleased with his website and services. The whole transaction was seamless and easy. I used him to book Swan Hellenic to circumnavigate Iceland. It was my first trip with my son in a number of years. We both had an enjoyable time. I look forward to using Franks (and Polar Dream Travel) services again.
Written September 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hey Margaret - I am so happy that you and your son finally were able to enjoy a wonderful vacation together! Thanks so much for sending me the beautiful photo with big smiles! I always do my best to find the right options for my clients. Travel is a personal experience so deserves personalized services. For oversea trips like this, there are many details need to be taken care of. So that is why you have me :-) It has been great pleasure working with you. Wish the best and hope can keep in touch. Best, Frank
Written October 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Polar Dream Travel (Spitsbergen) - All You Need to Know BEFORE You Go