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Fort Rapids Indoor Water Park

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Address: 4560 Hilton Corporate Drive, Columbus, OH 43232
Phone Number: 614-868-1380
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TripAdvisor Reviewer Highlights

Read all 66 reviews
Visitor rating
  • 15
    Excellent
  • 5
    Very good
  • 4
    Average
  • 6
    Poor
  • 36
    Terrible
Disappointed but expected

We booked a trip months ago for a few weeks ago. Less than four days before we arrived they called to say the waterpark was closed the days we had booked to stay in the hotel. I... read more

3 of 5 starsReviewed September 6, 2015
DieselG
,
Lowber, PA
via mobile
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Columbus, Ohio
Level Contributor
26 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 10, 2016

Since my -1 review (it doesn't deserve any rating other than horrific) this place has been closed down by the health department, EPA, BBB, AGO and a few other agencies. Food poisoning WAS found all over the buffet at the seafood restaurant there. The manager responded to my last review stating that they came to an agreement with us. THEY... More 

Helpful?
4 Thank Shelly S
Level Contributor
76 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed February 14, 2016 via mobile

Our son, wife and 2 grandchildren from Pittsburgh came in for the weekend. We made the mistake of taking them to fort Rapids. The water was so cold the kids could not play. We tried to complain to one of the lifeguards and they turned their back on us and would not respond. We were there less than an hour... More 

Helpful?
5 Thank Stuart K
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your recent visit with us. We truly appreciate the feedback. Our temperature logs from this previous weekend indicate that all areas of the Waterpark and the air temperature were between 76-80 degrees, which is normal. With sub zero windchill temperatures, along with doors opening and closing it felt slightly colder in... More 

New Philadelphia, Ohio
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 21, 2015

We had a great time at Fort Rapid. We took my handicap mother and the staff was so great, they didn't have a handicap room so we got upgraded to a Villa which was awesome. Everything was handicap and had rails and shower for handicap. Food was pricey suggest packing a cooler. It was a very pleasant get a way... More 

Helpful?
2 Thank Lisa D
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback. It is great to hear that we were able to accommodate you in one of our Villa Suites! With Winter right around the corner, we truly hope to see you back for some indoor fun! Warm Regards, Skyler Young... More 

Lancaster, Ohio, United States
Level Contributor
27 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed October 1, 2015

There are much better ways to spend your money than going to this tired establishment. My work sponsored a training here in 2010. It was an unorganized nightmare from start to finish, and much of it had to do with poor service. Barely any lifeguards were on duty to watch the kids in the watermark, the rooms offered to us... More 

Helpful?
1 Thank Beckie1983
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for your feedback. Fort Rapids has undergone an ownership change as well as additions and renovations since your last visit with us many years ago. I can assure you that things are much different than your experience. We encourage you to come see the difference for yourself! Warm Regards, Skyler Young Guest Relations 614-868-1380 More 

Lowber, PA
Level Contributor
23 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 6, 2015 via mobile

We booked a trip months ago for a few weeks ago. Less than four days before we arrived they called to say the waterpark was closed the days we had booked to stay in the hotel. I had already taken off work and couldn't reschedule the days. So it cost me two vacation days. We rescheduled for the only weekend... More 

Helpful?
2 Thank DieselG
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit with us. We truly appreciate your feedback. I would truly like the opportunity to speak with you directly to try to salvage your opinion of us. Please feel free to call me directly at the number listed below. We'll talk to you soon! Warm Regards, Skyler... More 

Youngstown, Ohio
1 review
5 of 5 stars Reviewed September 2, 2015

One nights stay in the hotel. room was average, waterpark was so relaxing. We got airline delayed but had much fun in the Fort rapids. Waterpark was nice and breakfast was tasty.

Helpful?
Thank Milton L
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent visit with us. It is unfortunate that your flight delayed, yet we're so glad you were able to stay with us! If your travels ever bring you back to Columbus, we truly hope that we will be your destination of choice! Warm Regards, Skyler Young Guest... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed August 15, 2015

My 7 years old son very enjoy waterpark. We had splash. Lifeguard was very responsibly. they look like highly-trained. we were impressed by 1000 gallon bucket water falling down. We will come back in the winter.

Helpful?
Thank lily q
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent visit with us. It is great to hear that your son had such a great time in the Waterpark, and we hope you did too! With Winter setting in, we truly hope to see you again for some Winter Fun! Warm Regards, Skyler Young Guest Relations... More 

East Lansing, Michigan
1 review
5 of 5 stars Reviewed August 14, 2015 via mobile

Our family visited Fort Rapids every year. Water parks are great. Kids all had fun in there and enjoyed the western style decoration. We had some issues in the room but got helped pretty soon. Nothing major. Look forward to coming back next year!

Helpful?
Thank Diana1112
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your recent stay with us. It is wonderful to hear that your children had such a great time at our facility. We'll plan to see you next year! Warm Regards, Skyler Young Guest Relations 614-868-1380 More 

Ohio
Level Contributor
23 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 7, 2015 via mobile

First room had two ROACHES and visible black mold on the wall. The second room had one Roach. I would not recommend anyone stay there. The front office manager is extremely rude and by the way they do not give refunds. So save your money and stay somewhere else.

Helpful?
2 Thank ohiop32
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guests, Thank you for taking the time to review your recent stay with us. It is unfortunate to hear of the troubles you experienced during your stay. Roaches are a problem that all hotels, regardless of size or brand, experience at some point in their operations. Fort Rapids takes this issue very seriously. These pests are brought in... More 

New Castle, United States
Level Contributor
95 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 31, 2015

My best advice would be go on a weekday. I went early on a Wednesday and had a wonderful time with my granddaughter. Staff/lifeguards were very attentive and helpful. The facility was clean. The locker/restrooms were clean and plentiful. The arcade was fun and reasonably priced. Then we finished the day with lunch at the grill located in the building.... More 

Helpful?
Thank Barbara K
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guests, Thank you for your kind words regarding your recent stay with us! It is wonderful to hear that you and your granddaughter had such a great time. We truly hope to see you back in the colder months to come. Warm Regards, Skyler Young Guest Relations Manager 614-868-1380 More 

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?