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First things first, I love Cleveland, love the arena, etc. What could not be more upsetting is how they feel they have the right to hold me hostage. I purchased tickets for a Cavs Warriors game this year. 2 days after the purchase, Steph Curry (my daughters fav) was injured. This was well before Black Friday and I assume I could at least get some of the money back by selling so I could get her something else for her birthday. For months I tried to sell, through many different avenues and was unsuccessful. Two different times I called the arena and they informed me that I was not allowed to resell. They were my tickets and I should be able to do with what I want. For the foreseeable future, and possibly the rest of my life, I will not attend another event at the Q. I have never been treated so badly or had such deplorable customer service. The game really sucked to add insult to injury.…
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Date of experience: February 2020
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First, it isn't called Quicken Loans Arena anymore. It is now Rocket Mortgage Fieldhouse. They spent a fortune on a full renovation and it really paid off. Everything about it is just beautiful and it makes attending events just a little more fun! Well done!
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Date of experience: February 2020
1 Helpful vote
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The staff here is terrific. From entering the Arena to navigating your way around to the service people. Everyone is polite, delightful and ready to help. I was very impressed with the staff here. We had a suite for the TSO show. Eighteen people. There were a few snafus, but we dealt with it and they made good when I brought it to the attention of the Suite manager. Everything is new and totally remodeled. Very clean and spacious. Cleveland should be very proud of this First Class Arena. Surely one of the best in the Country.…
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Date of experience: December 2019
1 Helpful vote
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We went to see Trans Siberian Orchestra there. The show was awesome and the staff, all the way from security to salespeople were very nice.
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Date of experience: December 2019
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We can't wait to come back to another game! The food inside the stadium was great and it was a very clean arena!
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Date of experience: February 2020
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