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Malley's Chocolate Factory

Cleveland, OH, USA
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Malley's Chocolate Factory
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79Reviews3Q&A
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cynthiamathiasvb wrote a review Aug 2021
Virginia Beach, Virginia17 contributions2 helpful votes
The Worst customer service I’ve experienced in years. I am still dumbfounded as to what the lady said to me. I was out of town on a business trip and pleaded with my boss to stop at Malleys. I picked up 5 large boxes, my boss grabbed another 5. I decided I wanted to get a selection of truffles out of the case. Little old lady behind the counter told me they have an assortment already boxed and was somewhat annoyed I wanted to pick out my own assortment. As she started to place a truffle in the box I went to tell her next one I wanted. She snapped and said ””One item at a time!” I was like, sorry. Then a couple customers were at register. She looked at me and asked with such annoyance, “how many more was I getting because she has customers standing at the checkout. I about died. I literally thought this must be a joke. I told her I wanted to get 3 more truffles. She walked away and rang up the real customers because I guess I was a fake one. Now that I think about it, I should get a refund because she didn’t consider me a customer even though I spent more money than her two real customers. I still can’t believe she said what she did and acted that way.
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Date of experience: August 2021
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Greg wrote a review Jun 2021
Madison, Wisconsin3 contributions
Absolutely worst chocolates I've ever had. Employees were also very rude. But, i blame that on how the employer treats them.
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Date of experience: June 2021
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Rose E. wrote a review Nov 2019
21 contributions23 helpful votes
My husband and I literally looked for this place as we saw great reviews and wanted to bring home sweets to the kids. It was not what I expected it to be - I mean the place itself was fine, lots of choices, reasonable prices but the taste of the sweets were nothing unusual or "special" at all. I did not feel that it was worth the special trip.
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Date of experience: August 2019
2 Helpful votes
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pinkkelly wrote a review Sep 2019
Fort Myers Beach, Florida7 contributions
Best chocolate ever I came all the way from northern Indiana to get this chocolate. One of the best .
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Date of experience: September 2019
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MSO70 wrote a review Jun 2019
Franklin, Tennessee996 contributions116 helpful votes
Malley's Chocolate Factory was a stop before we headed out to the airport. The entire establishment was in pink. It seemed like a very happy place to work. The saleswoman gave me a sample of the dark chocolate buckeye and I ate it in one bite. The selections of candyare incredible.
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Date of experience: June 2019
1 Helpful vote
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