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Address: 29209 Center Ridge Rd, Cleveland, OH 44145-5224
Phone Number: 440-899-7729
Website
Today
9:00 am - 9:00 pm
Closed now
See all hours
Hours:
Sun - Mon 9:00 am - 5:00 pm
Tue - Thu 9:00 am - 9:00 pm
Fri 9:00 am - 6:00 pm
Sat 8:00 am - 6:00 pm
Description:

This luxurious, full-service spa offers hotel packages from many Cleveland...

This luxurious, full-service spa offers hotel packages from many Cleveland hotels.

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TripAdvisor Reviewer Highlights

Read all 59 reviews
Visitor rating
  • 28
    Excellent
  • 5
    Very good
  • 5
    Average
  • 5
    Poor
  • 16
    Terrible
Happy to be a member

I am a member there, so obviously it can't be that terrible. The employees are very well trained. Each masseuse has done an excellent job. Every tech doing my facial did an... read more

3 of 5 starsReviewed December 8, 2015
Lindsay T
,
Cleveland, Ohio

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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Cleveland, Ohio
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Before our wedding day, my new hubby and I decided to go for some much needed alone time here. We got a package that included the sauna, a bath, and a couples massage. I ABSOLUTELY love this place!!! It is soooooooooooo serene. We were able to totally shut out the extra noise and just enjoy each other's company in a... More 

Helpful?
Thank danieruru007
Westlake, Ohio
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2016 via mobile

Not flexible at all will scheduling. Made me come different days for my spa "package". Lots of attitude from employees. Not worth it at all there's lots of competitors with much better service less then a mile away.

Helpful?
1 Thank tonyas8651
Cleveland, Ohio
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 8, 2015

I am a member there, so obviously it can't be that terrible. The employees are very well trained. Each masseuse has done an excellent job. Every tech doing my facial did an awesome job as well. But that brings me to my "complaints". Pros: Nice decor Friendly staff Experienced staff Cons: Disorganized- If I have two services sometimes I am... More 

Helpful?
Thank Lindsay T
Cleveland, Ohio
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 24, 2015

I visited Spa West three times. During the first two visits, I went by myself for a massage, manicure and pedicure. The services were wonderful, and I really liked the calming atmosphere of the spa. Since I had two great experiences with Spa West, I decided to book appointments for my bridal party. My bridal party consisted of 4 girls,... More 

Helpful?
1 Thank Lauren B
Level Contributor
168 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 12, 2015

I received a gift certificate for Spa West a couple of years ago and had the good fortune to be scheduled for a brow wax with Anita. She uses sugar rather than wax. I have to admit that sugar is more painful than most waxing, but it does a much better job. Anita is a true artist. Not only does... More 

Helpful?
Thank Lynne C
Cleveland, Ohio
Level Contributor
93 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 2, 2015

I've been to this spa twice now, and both times were really good. When you first walk in, the staff is very friendly and the atmosphere is very inviting and relaxing. You check-in at the front, and then they have you fill out a questionnaire form prior to getting anything done. They then take you to the locker area where... More 

Helpful?
Thank butterfly2124
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

I went there for a treat from my husband for a massage. It was very good. The atmosphere was relaxing and the service good.

Helpful?
Thank SophiaB26
Cleveland, Ohio
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 19, 2013

Worst mani/pedi I've ever had. The girls there use their own equipment. Really? So they're renting out chairs. If they don't have their own full time employees that they are willing to pay well then you as the customer never know what you're going to get. The nail polish was old and my 8 yr old daughter (heck even my... More 

Helpful?
2 Thank Mary B
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed March 16, 2013

Spa West is a real place to relax and re charge your batteries. The moment you walk in the door the atmospher and ambiance relaxes you immediately. Everyone I have had contact with is professional and wants to really help you. Whether it is a massage, facial, body scrub, hair or make up they can give you what you want.... More 

Helpful?
1 Thank Caroline H
Westlake, Ohio
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 2, 2013

One of my hopes in writing this review is the owner of this business who lives out of town will read this and realize what is happening at their spa. The management is unprofessional and rude. Definitely in need of some customer service training. When I told the manager I was disappointed with my pedicure she proceeded to argue with... More 

Helpful?
5 Thank Nancy H

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?